Top 1577 Customer service supervisor Jobs in Deerfield Beach, Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Electrical Service Manager
Godfrey Electric, Inc. —West Palm Beach, FL
- From $68,000 a year
- Full-time
- Background check
- Spanish
- Clean driving record
- Paid holidays
- Disability insurance
Quick Apply
14d
Customer Support Manager
The Real Autograph —Fort Lauderdale, FL
- $50,000 - $60,000 a year
- Weekends as needed
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
7d
Service & Installation Oil Dispatcher/Customer Service Representative
Oilmatic Systems —Oakland Park, FL
- $21 - $31 an hour
- Full-time
- Spanish
- Mid-level
- Computer skills
- Health insurance
- Paid time off
Quick Apply
Operations Project Manager-Experience in Security INTEGRATION
TEM Systems, Inc. —Sunrise, FL
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
14d
Plumbing Supervisor
Right Way Plumbing Co. —West Palm Beach, FL
- $90,000 - $110,000 a year
- 8 hour shift
- Construction site
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Architectural Metals Field Supervisor
Futura USA —Fort Lauderdale, FL
- $45,000 - $55,000 a year
- Full-time
- Construction site
- Mid-level
- Driver's License
Quick Apply
10h
Customer Success Representative
ClearPath TMS —Boynton Beach, FL
- $45,000 - $52,000 a year
- Full-time
- Background check
- Customer service
- Research
- Health insurance
- 401(k)
Onsite VOP Supervisor
GL Staffing Services, Inc. —West Palm Beach, FL
- $20 - $24 an hour
- Overtime
- Background check
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
6d
Licensed Customer Service Representative – Health Insurance
Health Prime Insurance —Sunrise, FL
- $800 - $1,500 a week
- Full-time
- Computer literacy
- Office
- Typing
- Opportunities for advancement
Quick Apply
3pm - 11pm Nurse Supervisor
West Delray Nursing and Rehabilitation Center —Delray Beach, FL
- $77,500 - $87,500 a year
- Full-time
- Background check
- CPR Certification
- Nursing
- Health insurance
- Dental insurance
Quick Apply
3d
Inside Sales Supervisor
Keysource Acquisition —Fort Lauderdale, FL
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Paid training
- AD&D insurance
Quick Apply
12d
Plumbing Service Manager
Trust Rooter —Pompano Beach, FL
- $70,000 - $95,000 a year
- Weekends as needed
- Spanish
- 11+ years
- English
- Profit sharing
- Fuel card
Quick Apply
11d
Unit General Manager(Starbucks)-West Palm Beach Service Plaza
Areas USA, Inc —Lake Worth, FL
- Weekends as needed
- Mid-level
- High school diploma or GED
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
14d
Sr. Customer Service Representative-Bilingual
Advance Esthetic, LLC —Fort Lauderdale, FL
- $16 - $18 an hour
- Full-time
- Bilingual
- CRM software
- Background check
- Health insurance
- Dental insurance
Quick Apply
Patient Care Nurse Supervisor, Medical Telemetry, $20k Bonus
Baptist Health South Florida —Boca Raton, FL
- $46.02 - $61.21 an hour
- Full-time
- Nursing
- RN License
- PALS Certification
- Commuter assistance
- Paid parental leave
3d
Field Operations Supervisor / Старший по объектам — Cleaning Company | Русский + English обязательно
ALL HANDY HANDS GROUP —Miami, FL
- $50,000 - $55,000 a year
- Full-time
- English
- Mid-level
- Office
- Tuition reimbursement
- Professional development assistance
Quick Apply
13d
Patient Care Nurse Supervisor, Surgery, $20k Bonus
Baptist Health South Florida —Boca Raton, FL
- $46.02 - $61.21 an hour
- Full-time
- Nursing
- Surgery
- RN License
- Commuter assistance
- Paid parental leave
3d
Patient Care Nurse Supervisor, Clinical Decision Unit, $20k Bonus
Baptist Health South Florida —Boca Raton, FL
- $46.02 - $61.21 an hour
- Full-time
- Nursing
- RN License
- PALS Certification
- Commuter assistance
- Paid parental leave
3d
Patient Care Nurse Supervisor, Mother Baby Unit, $20k Bonus
Baptist Health South Florida —Boynton Beach, FL
- $46.02 - $59.83 an hour
- Full-time
- Nursing
- RN License
- PALS Certification
- Commuter assistance
- Paid parental leave
3d

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customer service supervisor jobs near deerfield beach, fl

Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

customer service supervisor jobs in deerfield beach, fl

Remote Contact Center Supervisor

Electrical Service Manager

Customer Support Manager

Service & Installation Oil Dispatcher/Customer Service Representative

Operations Project Manager-Experience in Security INTEGRATION

Plumbing Supervisor

Architectural Metals Field Supervisor

Customer Success Representative

Onsite VOP Supervisor

Licensed Customer Service Representative – Health Insurance

3pm - 11pm Nurse Supervisor

Inside Sales Supervisor

Plumbing Service Manager

Unit General Manager(Starbucks)-West Palm Beach Service Plaza

Sr. Customer Service Representative-Bilingual

Patient Care Nurse Supervisor, Medical Telemetry, $20k Bonus

Field Operations Supervisor / Старший по объектам — Cleaning Company | Русский + English обязательно

Patient Care Nurse Supervisor, Surgery, $20k Bonus

Patient Care Nurse Supervisor, Clinical Decision Unit, $20k Bonus

Patient Care Nurse Supervisor, Mother Baby Unit, $20k Bonus

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