Top 14 Senior customer service representative Jobs in Delano, Mn

Senior Customer Service Manager
Liberty Diversified International, Inc. —New Hope, MN
- $116,000 - $145,000 a year
- Full-time
- 7 years
- Oracle
- Office
- Profit sharing
- Health savings account
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Senior Support Specialist
Broadway Equipment Company —Minneapolis, MN
- $25 - $28 an hour
- Full-time
- US work authorization
- In-person
- Mechanical knowledge
- Health savings account
- Paid holidays
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Senior Insurance Customer Service Associate
Amy Chmielewski Agency Inc. —Becker, MN
- $50,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Health insurance
- Paid time off
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Senior Customer Success Manager
Canon Medical Informatics, Inc. —Minnetonka, MN
- $100,240 - $150,360 a year
- Hybrid work
- 3 years
- Bachelor's degree
- Product management
- Flexible schedule
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9d
Senior Client Relationship Associate
Boulay —Eden Prairie, MN
- $60,000 - $92,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Profit sharing
- Disability insurance
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Customer Service Associate/ Senior Customer Service Associate (Full-Time)
Shane Co. —Minnetonka, MN
- $23 - $26 an hour
- Weekends as needed
- Inventory management
- Writing skills
- Merchandising
- Paid parental leave
- Paid holidays
Senior Licensed Client Service Representative
Fortune Financial —Hopkins, MN
- $60,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Office
- Organizational skills
- Profit sharing
- Disability insurance
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11d
Home Based Seasonal Sr. Specialist Guest Relations
Target —Brooklyn Park, MN
- $18 an hour
- Full-time
- Sales
- Research
- Mid-level
Sr. Client Coordinator (E-Commerce)
Schawk USA LLC —Minneapolis, MN
- $72,000 - $82,000 a year
- Remote
- Microsoft Outlook
- Marketing
- Basic math
- Health savings account
- Disability insurance
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3d
Sr. Client Service Manager
Gallagher —Minneapolis, MN
- $58,000 - $97,000 a year
- 8 years
- High school diploma or GED
- Bachelor's degree
600 - Beyond Brokerage Support - Senior Account Specialist - Beyond Brokerage
WWEX Group —Saint Louis Park, MN
- $45,000 - $55,000 a year
- Full-time
- Marketing
- Research
- Mid-level
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Sr Customer Service Representative
Motion Industries (MOT) —Eden Prairie, MN
- $27.06 - $35.22 an hour
- Full-time
- 5 years
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Motion Automation Intelligence- Sr Customer Service Representative
Motion Industries (MOT) —Eden Prairie, MN
- $27.06 - $35.22 an hour
- Full-time
- 5 years
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply

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Senior Customer Service Manager

Liberty Diversified International, Inc. -
New Hope, MN

Quick Apply

Job Details

Full-time
$116,000 - $145,000 a year

Benefits

Profit sharing
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Managing teams in a customer support role
Large-scale organizational change management
Operations transformation
Team scheduling
Frontline customer support management
Conflict management
Data analytics
Leading team collaboration initiatives
Process improvement planning
Cross-functional team management
Manufacturing company experience
Cross-functional communication

Full Job Description

Description

The Senior Customer Service Manager will create and execute a vision for a world-class Safco customer experience and serve as the voice of the customer across the organization. This leader will partner closely with Sales, Operations, Supply Chain, Marketing, Product Management, and other business functions to establish and drive accountability for customer-centric strategies that drive business results and strengthen customer relationships. The role is responsible for advancing the Customer Care function through continuous improvement, process optimization, and organizational effectiveness while establishing key performance metrics and service standards. The Sr. Manager Customer Care will lead a high-performing team and influence cross-functional initiatives that enhance the customer experience, improve operational performance, and support the evolving needs of the business and our customers.

This position reports to the Senior Manager of National Accounts of Safco and is based in New Hope, MN.

DUTIES AND RESPONSIBILITIES

Develops and executes a Customer Care strategy aligned with business objectives, ensuring processes, capabilities, service models, and systems evolve to meet changing customer and organizational needs.
Partners with Sales, Operations, Manufacturing, Marketing, Product Management, and IT to identify and implement solutions that improve customer outcomes and operational effectiveness.
Leads change initiatives that enhance team capabilities, customer experience, service delivery, and business performance through process improvement, technology adoption, and organizational effectiveness.
Provides strategic direction and people leadership to develop organizational capabilities, optimize team structure, and build a high-performing, proactive Customer Care team that delivers exceptional customer experiences.
Executes consistent high levels of on-time, on-quality, and in-full customer service satisfaction goals to drive profitability.
Drives efficiencies, automation and improvements for new and existing processes within the business to better support and service customers.
Establishes customer-centric performance metrics and processes to measure success and drive continuous improvement in meeting and exceeding the evolving needs of the business and our customers. Regularly monitors and communicates key performance indicators (e.g., Net Promoter Score, customer satisfaction, service levels), using data and insights to identify opportunities to improve the customer experience, team performance, and operational efficiency.
Serves as the voice of the customer, influencing business decisions and partnering cross-functionally to improve customer satisfaction, retention, and overall experience.
Develops, motivates and coaches team members and holds them accountable to meet and exceed individual and department goals.
Handles escalated and highly sensitive customer calls and complaints with a high level of service, urgency and professionalism while troubleshooting and developing improvement actions plans to mitigate like issues in the future.
Evaluates and evolves Customer Care operating models, processes, and team capabilities to support business growth, customer expectations, and organizational priorities.
Coaches team members and aid in issue resolution around or complex customer issues
Leads the development of training and cross-training strategies that build team capability, support the adoption of new processes and technologies, and ensure consistent, high-quality service across all customer interactions.
Other duties as assigned.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

Bachelor's degree or a equivalent combination of education and experience
7+ years of experience managing a customer service organization
Experience with a hard goods company
Previous track record of utilizing and implementing best practices to evolve and improve overall customer experience
Strong written and verbal communication skills with internal and external stakeholders
Conflict management skills
Scheduling workflow and training teams
Data and analytics experience
Demonstrated ability to influence and lead cross-functional initiatives without direct authority.
Experience leading change, process improvement, or transformation initiatives that improved customer experience and business outcomes.
Proven ability to translate customer insights and business needs into actionable strategies and operational improvements.

PREFERRED EDUCATION, EXPERIENCE AND SKILLS

Business system software experience – JDE/Oracle experience a plus
Training experience
Public sector/GSA experience
National distributor experience

COMPENSATION & BENEFITS

The starting base salary range for this position is $116,000 - $145,000 per year. The compensation posted is the anticipated pay for the position at the time of the posting. We may pay above or below posted amount based on several factors, including, but not limited to education and/or certifications, skills, experience, or work location. Some positions may qualify for additional compensation in the form of bonuses.

At LDI, we are pleased to provide employees with a comprehensive benefits package including health/dental/vision insurance options; paid time off; 10 paid holidays; 401(k) plus company matching and annual discretionary profit sharing; flexible spending and health savings account options; life and disability insurance; tuition assistance; wellness and mental health resources, and financial advising services. Eligibility in benefit programs is based on hours worked per week.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular sitting, standing, and walking throughout the day to accomplish tasks
Manual and finger dexterity used regularly with some repetitive finger motions
Ability to work in front of a computer screen for long periods of time
Specific vision abilities include close and distance vision; able to identify colors, small letters, and numbers; hand/eye coordination, depth perception and able to adjust focus
Hearing and speaking
Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, and gripping.

ABOUT OUR COMPANY

Comprised of multiple companies with headquarters in New Hope, Minnesota, Liberty Diversified International (LDI) is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Mississippi, Texas, Arizona, Virginia, California, and Mexico. With deep roots in the corrugated box manufacturing industry, we operate in the core markets of paper, packaging, workplace products, corrugated plastics and building products.

Since 1918, our values – Caring, Innovation, Trust and Excellence – have guided our day-to-day activities. We believe that when our employees are aligned with these values, we create superior service and solutions for our customers. The LDI family of companies includes Liberty Packaging, Liberty Paper, Liberty Plastics (Custom Solutions and Quarrix Building Products) and Safco.

Liberty Diversified International is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class.

Quick Apply

Refine Your Search

senior customer service representative jobs in delano, mn

Senior Customer Service Manager

Senior Support Specialist

Senior Insurance Customer Service Associate

Senior Customer Success Manager

Senior Client Relationship Associate

Customer Service Associate/ Senior Customer Service Associate (Full-Time)

Senior Licensed Client Service Representative

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Sr. Client Service Manager

600 - Beyond Brokerage Support - Senior Account Specialist - Beyond Brokerage

Sr Customer Service Representative

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