Top 17 Help desk support Jobs in Delavan, Wi

IT Support Specialist - II
Diamond Assets —Milton, WI
- Full-time
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Business Systems Support / Analyst
JONES DAIRY FARM. —Fort Atkinson, WI
- Full-time
- Computer science
- Computer Science
- Research
Quick Apply
Help Desk/Resolution Specialist
The Computer Center —Janesville, WI
- Part-time
- Writing skills
- Experience equivalent to degree accepted
- Communication skills
IT Systems Administrator
The Delong Co., Inc. —Clinton, WI
- Full-time
- Mid-level
- 2 years
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist 2
Diamond Assets —Milton, WI
- Full-time
- Research
- Mid-level
- Windows
Quick Apply
System Support Analyst
Standard Process Inc —Palmyra, WI
- $450 a month
- Full-time
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Wellness program
Quick Apply
2d
Systems Administrator
LeadingIT —Woodstock, IL
- $60,000 - $70,000 a year
- Weekends as needed
- Azure
- Mid-level
- 3 years
- Dental insurance
- 401(k)
Quick Apply
Network Administrator
LeadingIT —Woodstock, IL
- $60,000 - $70,000 a year
- Weekends as needed
- Azure
- Mid-level
- 3 years
- Dental insurance
- 401(k)
Quick Apply
Field Technician
LeadingIT —Woodstock, IL
- $42,500 a year
- Full-time
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
Senior Engineer/Solutions Engineer
The Computer Center —Janesville, WI
- Writing skills
- Mid-level
- Office
Enterprise Resource Planner
Sandvik —South Beloit, IL
- Full-time
- Computer Science
- Mid-level
- Office
IT Systems Engineer (926)
ABC® Supply Co. Inc. —Beloit, WI
- Full-time
- 6 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
12d

More jobs to discover

Find similar jobs that you might be interested in.

Business Systems Support / Analyst
JONES DAIRY FARM. —Fort Atkinson, WI
Work across the organization to research and answer complex questions including cost of ownership assessment related to enterprise business systems, data…
Quick Apply
IT Product Owner
FAIT Distribution —Burlington, WI
Excellent communication and facilitation skills; able to translate between business needs and technical solutions. Own and maintain the product backlog.
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
5d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for help desk support in delavan, wi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk support jobs near delavan, wi

IT Support Specialist - II

Diamond Assets -
Milton, WI

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Managing technical support teams
Customer communication
Personal electronics repair
Teamwork
Smartphone (troubleshooting support)
Managing teams in a customer support role
Technical documentation
iOS
Software implementation
Application deployment
Windows
Managing clients in a customer support role
Professional development support
Bachelor's degree
Email configuration (technical support)
Team management
Productivity software support
Desktop (troubleshooting support)
Mentoring
Mobile device management
macOS
Productivity software
Training
Desktop administration
CompTIA A+
Apple Certified Support Professional

Full Job Description

Company Overview

It's not enough to have the right technology today, you must have a plan for tomorrow. At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. In addition, we take pride in delivering the highest-quality, refurbished Apple products at an affordable price. With our "lifecycle through epicycle" approach, we strive to meet our mission of providing equitable and affordable access to technology.

Job Title: IT Support Specialist 2

The IT Support Specialist 2 is an experienced technical resource who serves both internal and external clients and acts as the primary escalation point for the first-line support staff. Building on the foundation of the Support Specialist 1 role, this position takes ownership of complex problems and troubleshooting, delivers high-quality technology experiences for end-users, and helps set the standards, workflows, and documentation the support team relies on day to day.

Expect to work closely with the CIO on prioritization, issue resolution, projects. This role embodies all of Diamond Assets' Core Values: Teamwork, Flexibility, Service, Integrity, and Innovation.

Responsibilities:

Serve as the escalation point for IT Support Specialist 1 staff, independently resolving complex end-user, department, and client issues.
Install, configure, and deploy hardware and software, including building and maintaining standard deployment configurations and imaging/provisioning workflows.
Perform advanced MDM and client deployment work - device configuration, policy management, software setup and distribution - and refine deployment standards over time.
Define, document, and enforce technical standards and specifications across deployed systems, ensuring consistency and repeatability.
Mentor, train, and review the work of the Level 1 specialists, helping them grow their technical and customer service skills.
Own and maintain the IT knowledge base, documentation standards, and administer the IT Help Desk Ticketing System (queue health, categorization, SLA adherence).
Handle escalated, client-facing technical situations with professionalism and clear communication.
Lead small-to-medium projects and contribute to larger initiatives under the IT Operations Manager.

Qualifications:

Technical College degree in Information Technology, end-user devices, a related field, or equivalent experience is mandatory; certifications such as CompTIA A+, Apple Certified Support Professional, are required.
3+ years of hands-on end-user support and device repair experience or demonstrated equivalent capability at the Level 1 role.
Advanced proficiency supporting macOS, iOS, iPadOS, and Windows end-user.
Deep, hands-on MDM and client-deployment experience, including configuration profiles, policy management, software distribution, and Apple Business/Apple School ecosystem workflows.
Demonstrated ability to diagnose and repair electronic devices, with strong judgment on repair-versus-disposition outcomes.
Proven track record supporting productivity software, email, collaborative systems, and end-user networking concerns.
Demonstrated ability to mentor or train less experienced staff and to lead by example.
Exceptional customer service aptitude, including with escalated or sensitive client interactions.
Strong problem-solving abilities - identifying, researching, troubleshooting, and resolving technical issues with minimal supervision.
Thorough documentation discipline for supported systems, procedures, and processes.
Robust organizational and task-management proficiency, including the ability to prioritize across competing demands.

Beyond:

The person in this position is expected to continue to learn, grow and contribute in a fast-changing and highly productive work environment. In addition, there are high expectations for excellent communication, teamwork, and problem-solving abilities.

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Retirement plan
Tuition reimbursement
Vision insurance

Education:

Bachelor's (Preferred)

Ability to Commute:

Milton, WI 53563 (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk support jobs in delavan, wi

IT Support Specialist - II

Business Systems Support / Analyst

Help Desk/Resolution Specialist

IT Systems Administrator

IT Support Specialist 2

System Support Analyst

Systems Administrator

Network Administrator

Field Technician

Senior Engineer/Solutions Engineer

Enterprise Resource Planner

IT Systems Engineer (926)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for help desk support in delavan, wi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected