Top 324 Service manager Jobs in Delaware, Oh

Customer Service Manager
Greif —Delaware, OH
- $108,400 - $184,600 a year
- Full-time
- ERP systems
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Lead Service Estimator - Commercial HVAC
Air Force One, LLC —Columbus, OH
- $80,000 - $90,000 a year
- Full-time
- Microsoft Word
- Background check
- Clean driving record
Quick Apply
Paralegal
Coastal Ridge Real Estate —Columbus, OH
- Mid-level
- Office
- Bachelor's degree
Quick Apply
13d
BioMed Field Service Engineer II- Columbus, OH
Draeger, Inc. —Columbus, OH
- Customer service
- Mid-level
- Associate's degree
- Free parking
- Paid holidays
3d
Branch Starter: Field Sales and Service Manager - Columbus, OH
Go-Forth Pest Control —Columbus, OH
- $75,000 a year
- Full-time
- Background check
- Marketing
- Mid-level
- Paid training
- Health insurance
Quick Apply
6d
Property Manager
Harbor Group Management Company —Columbus, OH
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Commuter assistance
- Paid parental leave
Quick Apply
Automotive Financial Services Manager
Crown Eurocars of Dublin —Dublin, OH
- $225,000 - $325,000 a year
- Urgently hiring
- Management
- Dealership
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Catering Sales & Convention Service Manager
Hilton Coumbus at Easton —Columbus, OH
- $80,000 - $85,000 a year
- Full-time
- 5 years
- Writing skills
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Plumbing Service Manager - Master License Holder
ARS-Rescue Rooter —Columbus, OH
- $110,000 - $115,000 a year
- Full-time
- 7 years
- Sales
- Residential
- Disability insurance
- Health insurance
Food Service Manager
Aramark —Marion, OH
- Customer service
- Mid-level
- Residential
- Health insurance
- Dental insurance
5d
SERVICE MANAGER - Austin Place
ARLINGTON PROPERTIES LLC —Columbus, OH
- Weekends as needed
- Clean driving record
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
9d
Service Leader
Chipotle —Whitehall, OH
- $16.30 - $18.14 an hour
- Fast casual restaurant
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
8d
Event & Creative Services Manager (Job #33193)
InnoSource —Dublin, OH
- Full-time
- Background check
- Marketing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Branch Manager
First Federal Lakewood —Centerburg, OH
- Overtime
- Microsoft Outlook
- Word processing
- Mid-level
Quick Apply
5d
Legal Services Office Manager/Receptionist
AlerStallings LLC —Columbus, OH
- $60,000 - $70,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Enterprise Account Executive II
Shentel —Columbus, OH
- $50,500 - $68,000 a year
- Online Application
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid training
- Paid holidays
Quick Apply
5d
Resident Services Manager
The Scion Group —Columbus, OH
- Weekends as needed
- Mid-level
- Conflict management
- US work authorization
- Paid parental leave
- Paid holidays
Quick Apply
Food Service Worker Lead - Dublin City School District
Aramark —Dublin, OH
- $18 - $22 an hour
- ServSafe
- Fair chance
- Leadership
- Disability insurance
- Health insurance
5d
Audit Manager - Commercial Services
Crowe —Columbus, OH
- $91,400 - $186,900 a year
- Full-time
- Hybrid work
- CPA
- US work authorization
- Fair chance
Quick Apply
Client Services Manager (Care Manager) – Senior Home Care
HSC Central Ohio LLC —Worthington, OH
- From $50,000 a year
- Full-time
- Computer literacy
- Mid-level
- Driver's License
- Paid holidays
- Disability insurance
5d

I want to receive the latest job alert for service manager in delaware, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service manager jobs near delaware, oh

Customer Service Manager

Greif -
Delaware, OH

Apply Now

Job Details

Full-time
$108,400 - $184,600 a year

Benefits

Health insurance
Dental insurance
Paid time off

Qualifications

Customer communication
Stakeholder engagement
Performance improvement leadership
Customer relationship building
Bachelor's degree in communications
Managing teams in a customer support role
Team leadership
Operational management
Coaching
Customer satisfaction tracking
ERP systems
Bachelor's degree in business
Employee retention
Metrics Reporting
Frontline customer support management
Managing clients in a customer support role
Team development
Hiring
Key Performance Indicators
Analysis skills
Policy & process development
Professional development support
Bachelor's degree
Customer engagement
Quality compliance management
Conflict management
Recruiting
Organizational skills
Communications
Management reporting

Full Job Description

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

Learn more about the company's Customized Polymer , Sustainable Fiber , Durable Metal , and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.

OUR VISION:

Being the customer service company in the world.

OUR PURPOSE:

Creating packaging solutions for life’s essentials.

Job Requisition #:

034248 Customer Service Manager (Open)

Job Description:

The Customer Service Manager is responsible for leading the customer service function to deliver an exceptional customer experience while driving operational efficiency, team performance, and continuous improvement. This role oversees customer service operations, develops and coaches high-performing teams, and partners cross-functionally with Sales, Supply Chain, Operations, Finance, and other business functions to ensure timely and effective resolution of customer needs.

The Customer Service Manager plays a key leadership role in building strong customer relationships, improving service delivery processes, establishing performance standards, and driving a culture of accountability, collaboration, and customer focus across the organization.

Key Responsibilities

Lead and manage the day-to-day operations of the Customer Service function, ensuring high levels of customer satisfaction and service performance.
Recruit, develop, coach, and lead customer service professionals, fostering a positive and high-performing team environment.
Establish and monitor customer service KPIs, service standards, and operational metrics to drive continuous improvement and accountability.
Manage escalated customer issues and complex service situations, ensuring timely resolution and strong customer relationships.
Partner closely with Sales, Operations, Supply Chain, Finance, and Logistics teams to align on customer priorities and business objectives.
Develop, implement, and maintain customer service policies, procedures, and best practices to improve operational efficiency and customer experience.
Analyze customer feedback, service trends, and operational data to identify improvement opportunities and implement corrective actions.
Lead process improvement initiatives focused on responsiveness, order management, communication, and customer satisfaction.
Communicate departmental goals, expectations, and performance results while supporting employee development, engagement, and retention.
Support strategic customer initiatives, business reviews, and service-related projects that enhance long-term customer partnerships.
Ensure compliance with company policies, quality standards, and operational procedures.
Perform other duties and responsibilities as assigned.

Education and Experience

Bachelor’s degree in Business, Supply Chain, Operations, Communications, or related field preferred.
10+ years of progressive customer service, operations, or commercial support experience.
Prior leadership experience managing customer service teams in a manufacturing, industrial, or supply chain environment preferred.
Experience working in ERP systems, CRM platforms, and customer order management environments.

Knowledge and Skills

Strong leadership and team development capabilities with experience managing and coaching professional-level staff.
Excellent customer relationship management and conflict resolution skills.
Strong analytical and problem-solving abilities with a focus on operational improvement and service excellence.
Excellent communication and interpersonal skills with the ability to collaborate across functions and influence stakeholders.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Experience developing KPIs, reporting metrics, and customer service performance standards.
Proficiency in Microsoft Office, ERP systems, CRM platforms, and customer service technologies.
Demonstrated ability to drive continuous improvement and operational efficiency initiatives.

At Greif , we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

Compensation Range:

The pay range for this position is $108,400.00 - $184,600.00. Typically, a competitive wage for new hires will fall between $120,000.00 to $130,000.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.

Benefits Statement:

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com . All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif .

EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.

Apply Now

Refine Your Search

service manager jobs in delaware, oh

Customer Service Manager

Lead Service Estimator - Commercial HVAC

Paralegal

BioMed Field Service Engineer II- Columbus, OH

Branch Starter: Field Sales and Service Manager - Columbus, OH

Property Manager

Automotive Financial Services Manager

Catering Sales & Convention Service Manager

Plumbing Service Manager - Master License Holder

Food Service Manager

SERVICE MANAGER - Austin Place

Service Leader

Event & Creative Services Manager (Job #33193)

Branch Manager

Legal Services Office Manager/Receptionist

Enterprise Account Executive II

Resident Services Manager

Food Service Worker Lead - Dublin City School District

Audit Manager - Commercial Services

Client Services Manager (Care Manager) – Senior Home Care

I want to receive the latest job alert for service manager in delaware, oh

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected