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Desktop Support Intern
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- Full-time
- Inventory management
- SharePoint
- Communication skills
1d

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Desktop Support Intern
Lanvera —Coppell, TX
The ideal individual will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware,…
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Desktop Support Intern

Lanvera
Coppell, TX

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Serving clients
In-person customer service

Full Job Description

THE COMPANY

Lanvera is the software technology leader in customer communications, serving clients with a strong focus on continuous innovation, strategy, and execution. We are financially stable and invest heavily in enhancing our technology platform that supports the design, generation, and delivery of business-critical documents. As a team, we’re committed to excellence. Lanvera is a place where strategy meets execution and where your work contributes directly to better client experiences and ongoing digital transformation in the industry. At Lanvera, we embrace an in-person-first culture, inspiring a vibrant work environment that thrives on connections and strengthening personal growth.

THE POSITION – ONSITE 80%

We are seeking a Desktop Support Intern to join our IT Services team. The ideal individual will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as well as possess a strong desire to learn. This role requires the intern to be on-site to ensure prompt and effective resolution of technical problems.

RESPONSIBILITIES

Provide on-site technical support for desktop computers, laptops, printers, and other peripherals

Install, configure, and maintain operating systems, software applications, and hardware components

Troubleshoot and resolve hardware, software, and network issues in a timely manner

Assist with the setup and deployment of new equipment and technology

Perform regular maintenance and updates to ensure optimal performance of IT systems

Document and track all support requests and resolutions using a ticketing system

Collaborate with other IT team members to address technical issues

Provide training and guidance to end-users on best practices and IT policies

Ensure compliance with company IT policies and security protocols

Develop and leverage application centric Key Performance Indicators (KPI’s) to identify inefficiencies, streamline processes, and drive informed decisions

Offer an outstanding customer experience to all employees

QUALIFICATIONS

Enrolled in a college program pursuing an IT-related degree

Interest in Information Technology field including:
Compute (e.g., Laptops)

Peripherals (e.g., Printers and Scanners)

Unified Communications (e.g., Microsoft Exchange and Teams)

Identity and Access (e.g., Microsoft Active Directory and Group Policy)

Data Protection (e.g., Email Security and Endpoint Protection)

Knowledge and Collaboration Management (e.g., SharePoint and ITSM)

Productivity Applications (e.g., Office 365 and Adobe Creative Suite)

Asset Management (e.g., Inventory Management and Purchasing)

Problem-solving skills and attention to detail

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Self-motivated continuous learner

Must be able to provide exceptional customer service

Please send your resume complete with address: [email protected]

Job Category: Application Support ITO

Job Type: Full Time

Job Location: Coppell TX

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Desktop Support Intern

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