Top 45 Entry level technical support Jobs in Denver, Co

Technical Support Specialist - I
eGauge Systems —Boulder, CO
- $55,000 - $68,000 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- Residential
- Profit sharing
- Health savings account
Quick Apply
4d
Entry Level Customer Training Specialist – Traveling
Reynolds and Reynolds —Denver, CO
- $50,000 - $55,000 a year
- Full-time
- Dealership
- Driver's License
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Data Center Technician 1
DataBank —Englewood, CO
- $27.05 - $28.89 an hour
- Full-time
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
6d
IT Specialist I
AXS —Denver, CO
- $26.00 - $28.85 an hour
- Full-time
- Bachelor of Science
- Writing skills
- Windows
- Health savings account
- Paid holidays
Technical Support Rep 1
United Launch Alliance —Centennial, CO
- $42,480 - $70,801 a year
- Overtime
- No experience needed
- High school diploma or GED
- No travel
- Paid time off
- 401(k) matching
8d
IT Helpdesk Technician
STAQ Pharma Inc —Denver, CO
- $60,000 a year
- Full-time
- Computer science
- Data entry
- 1 year
Quick Apply
3d
IT Support Specialist I
Care Options for Kids —Denver, CO
- $20 - $25 an hour
- Office
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Denver, CO
- $19.29 - $23.23 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
5d
IT Desktop Support
Axiom Technologies —Englewood, CO
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Critical Operations Associate
QTS Data Centers —Denver, CO
- $21.56 - $32.96 an hour
- Email
- Microsoft Outlook
- Computer literacy
- Writing skills
- Wellness program
- Health savings account
Customer Support Specialist
1stdibs.com —Denver, CO
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
Quick Apply
In-Home Sales & Tech Support (Full-Time)
Asurion Insurance Services —Sheridan, CO
- $25.58 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
10d
IT Asset Management Specialist I
InnovAge —Denver, CO
- $22.84 - $27.40 an hour
- Email
- Background check
- High school diploma or GED
- Travel
- AD&D insurance
- Paid holidays
13d
Technical Support Engineer, Triage & Discovery
Alloy —Denver, CO
- $75,000 - $90,000 a year
- Monday to Friday
- Hybrid work
- Mid-level
- Office
- SQL
- Paid parental leave
- Health savings account
Customer Support Specialist
ProCare Solutions —Denver, CO
- $21 - $23 an hour
- Hybrid work
- Writing skills
- Office
- Windows
- Health savings account
- Employee stock purchase plan
Remote Hands Engineer
NTT DATA —Denver, CO
- $23 - $31 an hour
- Full-time
- Bachelor's degree
- Experience equivalent to degree accepted
- In-person
- Health savings account
- AD&D insurance
6d
Product Support Engineer
Pylon —Denver, CO
- $100,000 - $150,000 a year
- Full-time
- Mid-level
- Office
- 1 year
- Commuter assistance
- Health insurance
IT Support Technician - Colorado
ICR, Inc. —Aurora, CO
- $78,853 - $123,219 a year
- On call
- Mid-level
- Windows
- 1 year
- Health insurance
- Paid time off
6d
IT Service Desk Technician
Infleqtion —Louisville, CO
- $24.50 - $28.85 an hour
- Full-time
- Computer literacy
- Windows
- Travel
- Paid parental leave
- Health savings account
Quick Apply
ITS Support Engineer I
Amazon.com Services LLC —Denver, CO
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- AD&D insurance
- Health insurance

I want to receive the latest job alert for entry level technical support in denver, co

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

entry level technical support jobs near denver, co

Technical Support Specialist - I

eGauge Systems -
Boulder, CO

Quick Apply

Job Details

Full-time
$55,000 - $68,000 a year
4 days ago

Benefits

Profit sharing
Health savings account
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Family leave
Parental leave
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Retirement plan

Qualifications

Computer operation
Email customer support
Technical support via phone
Phone communication
Writing skills
Equipment troubleshooting
Managing clients in a customer support role
Attention to detail
Computer hardware
Hardware support
Networking equipment (troubleshooting support)
Customer service knowledge base
Customer support
Technical support via email
Ticketing system technical support

Full Job Description

About Us

eGauge is an established technology company in Boulder, CO making revenue-grade smart energy meters. Our growing company supplies products to industrial, commercial, and residential customers around the world. Our goal is to provide hardware and services that help people better understand their energy use, save money and save energy. Our customers include residential solar, industrial manufacturing, agriculture and more! We’re a profitable privately held company that values work-life balance and well-being for our employees.

Job Summary

The Technical Support Specialist I provides frontline technical support to customers and serves as the first point of contact for product questions, troubleshooting, warranty requests, and general support inquiries. This role supports customers using energy monitoring and metering products, including questions related to installation, configuration, connectivity, data accuracy, and product operation.

This position works within the Support department to respond to customer inquiries, monitor incoming support queues, manage support tickets, document troubleshooting steps, and escalate issues when needed. The role interacts regularly with customers, Technical Support staff, Sales, Operations, and other internal teams to ensure support requests are handled accurately and in a timely manner.

Key Responsibilities

Respond to customer inquiries by phone, email, and ticketing system during standard business hours.
Review, triage, categorize, and assign incoming support tickets to the appropriate individual, group, or department based on issue type, urgency, customer needs, and internal support processes.
Assist with remote troubleshooting for device connectivity, WiFi, Ethernet, cellular connections, LAN access, basic network settings, and device availability.
Assist customers with basic product setup and configuration questions, including sensor setup, device behavior, and general data review.
Escalate technical issues to senior support, Engineering, Sales, or Operations when the issue exceeds current scope, access, or knowledge level..
Maintain ownership of support tickets, including follow-up, documentation, tagging, and resolution.
Document customer interactions, troubleshooting steps, findings, next steps, and outcomes within the ticketing system.
Use internal systems including Freshdesk, NetSuite, internal knowledge base articles, SOPs, and communication tools to manage and resolve customer requests.

Required Qualifications

1 to 3 years of experience in customer service, technical support, or a related role.
Experience working within a ticketing, helpdesk, CRM, or case management system.
Basic troubleshooting experience with hardware, software, network-connected devices, or similar technical products.
Basic computer and networking knowledge, including WiFi, Ethernet, IP configuration, DHCP, and general internet connectivity.
Ability to explain technical information clearly to non-technical users.
Experience handling phone and email-based customer support.
Strong attention to detail when documenting customer interactions, troubleshooting steps, and outcomes.
Strong written and verbal communication skills.
Ability to follow documented procedures and ask for help when an issue requires additional support.

Preferred Qualifications

Experience supporting technical hardware, IoT devices, energy monitoring equipment, networking equipment, or similar products.
Basic familiarity with electrical concepts such as voltage, current, power, breakers, phases, CTs, and metering.
Experience with Freshdesk, NetSuite, or similar ticketing, CRM, or ERP systems.
Experience using internal knowledge base articles, SOPs, or documented troubleshooting workflows.
Familiarity with solar, battery storage, utility metering, Modbus, BACnet, APIs, cellular modems, or data logging systems is a plus, but not required.

Skills and Attributes

Strong troubleshooting mindset with the ability to ask good questions, follow symptoms, and document findings clearly.
Customer-focused communication style with the ability to remain calm, professional, and helpful.
Comfortable adjusting communication based on the customer’s technical background.
Detail-oriented and consistent with ticket notes, tagging, documentation, and internal handoffs.
Willing to learn technical concepts related to energy monitoring, networking, electrical systems, and customer installations.

Benefits and Perks

Competitive salary along with monthly profit-sharing bonus
Flexible schedule and work-life balance priority
401(K) plan with company match
Medical, dental, and vision insurance
Paid time off
Tuition reimbursement
Hybrid work schedule (2 days in office, 3 days remote)
Weekly company catered lunch
Dog-friendly office
Paid family leave policy

Pay: $55,000.00 - $68,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Paid time off
Parental leave
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Boulder, CO 80301

Quick Apply

Refine Your Search

entry level technical support jobs in denver, co

Technical Support Specialist - I

Entry Level Customer Training Specialist – Traveling

Data Center Technician 1

IT Specialist I

Technical Support Rep 1

IT Helpdesk Technician

IT Support Specialist I

Geek Squad Agent (Retail Store)

IT Desktop Support

Critical Operations Associate

Customer Support Specialist

In-Home Sales & Tech Support (Full-Time)

IT Asset Management Specialist I

Technical Support Engineer, Triage & Discovery

Customer Support Specialist

Remote Hands Engineer

Product Support Engineer

IT Support Technician - Colorado

IT Service Desk Technician

ITS Support Engineer I

I want to receive the latest job alert for entry level technical support in denver, co

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected