Top 76 Helpdesk technician Jobs in Denver, Co

Service Desk Technician Level I
Inserso Corporation —Denver, CO
- $19.75 an hour
- Weekends as needed
- Windows
- High school diploma or GED
- US work authorization
- AD&D insurance
- Paid holidays
Quick Apply
6d
Customer Service / Electronics Technician
High Tech Health International, Inc. —Boulder, CO
- $45,000 - $60,000 a year
- Full-time
- Hybrid work
- Google Workspace
- No experience needed
- Office
- Health savings account
- Paid holidays
Quick Apply
13d
AV Installation Technician
Precision Media Solutions —Englewood, CO
- $30 - $45 an hour
- Online Application
- Construction site
- English
- Mid-level
- Health savings account
- Health insurance
Help Desk Technician – Temporary
Fire & Police Pension Association of Colorado —Denver, CO
- $25 - $35 an hour
- Temporary
- Azure
- Microsoft Outlook
- Windows
- Disability insurance
6d
Help Desk Tech 1
GeoStabilization International —Westminster, CO
- $71,000 - $88,000 a year
- On call
- Hybrid work
- Microsoft Outlook
- Office
- Windows
Quick Apply
1d
IT Help Desk Technician
Obst vom Bodensee Vertriebsgesellschaft —Denver, CO
- $40,000 - $70,000 a year
- Full-time
- Mid-level
- Windows
- Computer networking
Quick Apply
Managed Services Help Desk Technician
Hub Orion —Denver, CO
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Windows
- Health savings account
- Disability insurance
Quick Apply
5d
Help Desk Technician
KPA —Lafayette, CO
- $33 - $36 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Windows
- Paid holidays
- Health insurance
Computer Technician
NIMBUS IMPORTS INC —Denver, CO
- From $25 an hour
- Full-time
- Mid-level
- In-person
- Communication skills
- Flexible schedule
Quick Apply
9d
IT Support and Data Technician
Revenue Enterprises —Aurora, CO
- $50,000 - $62,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Access
- HIPAA
9d
IT Support Technician - Colorado
ICR, Inc. —Aurora, CO
- $78,853 - $123,219 a year
- On call
- Mid-level
- Windows
- 1 year
- Health insurance
- Paid time off
Technology Support Technician
Prospect Ridge Academy —Broomfield, CO
- $60,551 - $68,165 a year
- Weekends as needed
- School experience
- Classroom
- Google Workspace
- Paid holidays
- Disability insurance
IT Support Technician II
GHC —Englewood, CO
- $28.85 - $38.46 an hour
- Background check
- Computer science
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
7d
Help Desk Technician
Software Technology Inc —Golden, CO
- 8 hour shift
- Background check
- Office
- Windows
Quick Apply
IT Support Technician
SRS Acquiom —Denver, CO
- $31.25 - $36.06 an hour
- Weekends as needed
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Service Desk Lead
Bloom Healthcare —Lakewood, CO
- $75,000 - $100,000 a year
- Full-time
- Computer Science
- 5 years
- HIPAA
Quick Apply
2d
IT Help Desk Specialist
McDonald Automotive —Littleton, CO
- $21 - $26 an hour
- Full-time
- Clean driving record
- Dealership
- Inventory management
Quick Apply
IT / Desktop Services Specialist
DCCA —Broomfield, CO
- $74,000 - $236,000 a year
- Computer science
- Computer Science
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Help Desk / IT Support Analyst
dataNet IT —Boulder, CO
- Full-time
- Computer science
- Computer Science
- Mid-level
18h
Junior IT Specialist
MISSION YOGURT INC —Westminster, CO
- $25 - $28 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
- Free parking
- Health savings account
Quick Apply
5d

I want to receive the latest job alert for helpdesk technician in denver, co

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk technician jobs near denver, co

Service Desk Technician Level I

Inserso Corporation -
Denver, CO

Quick Apply

Job Details

Full-time
$19.75 an hour
6 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
401(k)
Paid time off

Qualifications

Network troubleshooting
Technical support via phone
Phone communication
Windows
High school diploma or GED
Desktop (troubleshooting support)
Customer service knowledge base
Productivity software

Full Job Description

Inserso is looking for a Service Desk Technician Level I to join the team for a rewarding and challenging opportunity at our government customer site in Chandler, AZ. We strive to have a high rate of first call resolution but also expect our team to follow proven processes with routing tickets to the appropriate support groups whenever possible. We provide 24x7x365 support and everyone must have the ability to multitask in a fast-paced environment, possess the knowledge and expertise to resolve customer issues efficiently and accurately.

This position requires strong communication skills and an ongoing desire to acquire new skills to ensure technical competency to assist with midlevel technical questions such as local system setup, local network issues, or compliance with data and interoperability standards, as well as applying technical solutions to issues that have established resolution methods.

Responsibilities:

Answer phones, chat, and/or email and create tickets, using ServiceNow, to help resolve/track user issues.
Offer first line of customer support, and provide information that may be found in Knowledgebase and/or manuals.
Cooperating and supporting colleagues and interacting with other support groups.
Analyzing information and evaluating results to choose the best solution to solve issues.
Observing, receiving, and otherwise obtaining information from any relevant source.
Resolve technical issues within the policies and guidelines provided.
Follow the knowledge base and priority matrix for issue resolution.
Remote diagnostics and troubleshooting client workstations.
Respond to general inquiries and non-technical questions.
Providing prompt and courteous customer service.
Troubleshoot and resolve incidents and problems.
Provide website navigation assistance.
Password recovery/reset.

Required Skills/Experience:

Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
High School Diploma or GED.
1 year of IT Support experience, preferably in Help/Service Desk or Call Center environment.
Experience troubleshooting common technical incidents such as local systems set-up and local network issues.
Experience using a Knowledge Base and/or established procedures and processes to resolve both technical and non-technical end-user inquiries.
Experience with Windows operating system.
Experience with Microsoft Office O365.
Punctuality and ability to work in a 24x7x365 environment including weekends and holidays.
Experience working with customers over the phone.

Preferred Skills/Experience:

ITIL certified.
Experience using ITSM Ticketing System (ServiceNow, Remedy, ZenDesk).
Experience using Remote Desktop or other remote assistance applications (BOMGAR, RDP) to troubleshoot end-user incidents.
Experience working with DHS or similar federal government agencies.
Experience working cohesively in a large team environment.
Experience working in a large/enterprise environment.
Other relevant technical certifications (e.g., Cisco, Microsoft, CompTIA, etc.).

Physical and/or Mental Qualifications:

Effectively communicate with customers, stakeholders, and technical specialists.

EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.

Hourly Rate: $19.75/Hour
The hourly rate range considers additional factors including, but not limited to, knowledge, skills, and abilities; relevant experience; education; certifications; and geographic location.

Inserso cares about the health and wellbeing of its employees and their families. In addition to base salary and dependent upon your employment status, Inserso provides a comprehensive benefits package, to include Health Insurance; Short and Long-Term Disability; Life and AD&D Insurance; 401(k); Company-Paid Holidays; and Paid Time Off (PTO) for vacation/personal matters.

Quick Apply

Refine Your Search

helpdesk technician jobs in denver, co

Service Desk Technician Level I

Customer Service / Electronics Technician

AV Installation Technician

Help Desk Technician – Temporary

Help Desk Tech 1

IT Help Desk Technician

Managed Services Help Desk Technician

Help Desk Technician

Computer Technician

IT Support and Data Technician

IT Support Technician - Colorado

Technology Support Technician

IT Support Technician II

Help Desk Technician

IT Support Technician

IT Service Desk Lead

IT Help Desk Specialist

IT / Desktop Services Specialist

Help Desk / IT Support Analyst

Junior IT Specialist

I want to receive the latest job alert for helpdesk technician in denver, co

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected