Top 83 Service desk manager Jobs in Denver, Co

Help Desk Support Technician
Prime Data Centers —Denver, CO
- $65,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
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7d
B2B - Cannabis Terpene Sales
Lab Effects, LLC —Golden, CO
- $75,000 - $200,000 a year
- Full-time
- Mid-level
- Office
- Business development experience
- Health insurance
- Dental insurance
Quick Apply
Territory Sales Representative (Denver, CO)
First Help Financial —Denver, CO
- From $75,740 a year
- Choose your own hours
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Dealership
- Mileage reimbursement
- Paid parental leave
Quick Apply
7d
Head of Client Technology
Janus Henderson —Denver, CO
- $200,000 - $220,000 a year
- Hybrid work
- Computer Science
- SQL
- Training & development
- Paid holidays
- Health insurance
Application Packaging Engineer
Janus Henderson —Denver, CO
- $90,000 - $105,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Windows
- Mentoring
- Paid holidays
- Parental leave
Account Manager
Guardian Pharmacy of Denver —Englewood, CO
- $70,000 - $80,000 a year
- Full-time
- Clean driving record
- Microsoft Outlook
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
7d
Investment Data Product Owner
Janus Henderson —Denver, CO
- $140,000 - $150,000 a year
- Office
- SQL
- Analysis skills
- Paid holidays
- Health insurance
Quant Solutions Engineer
Janus Henderson —Denver, CO
- $65,000 - $75,000 a year
- Hybrid work
- Azure
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
System Support Manager - (COL)
Accurate Personnel —Brighton, CO
- $62,000 - $65,000 a year
- Urgently hiring
- Management
- SQL
- Team management
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
DriveSafe Driving Schools —Greenwood Village, CO
- $25 - $30 an hour
- Part-time
- Background check
- Office
- 21 years or older
- Disability insurance
- Health insurance
Quick Apply
6d
Manager of IT Operations
Voyager Technologies, Inc. —Denver, CO
- $115,000 - $130,000 a year
- Computer Science
- System design
- 3 years
- Dental insurance
- Vision insurance
Quick Apply
Manager, IT Systems Administration & Operations
Crocs Inc (Enterprise) —Broomfield, CO
- $105,000 - $125,000 a year
- Hybrid work
- Computer science
- Azure
- Computer Science
- AD&D insurance
- Disability insurance
Senior IT Operations Manager
Peraton —Denver, CO
- $176,000 - $282,000 a year
- 7 years
- Computer Science
- Windows
- Health savings account
- Paid holidays
Technology Operations Manager
REP Fitness —Westminster, CO
- $115,000 - $126,000 a year
- Hybrid work
- 5 years
- Bachelor of Science
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Workplace Technology Lead - Denver
Legora —Denver, CO
- $151,000 - $178,000 a year
- Full-time
- Office
- Team management
- In-person
- Commuter assistance
- Health savings account
5d
IT Support Specialist - Aspen Hospitality
Aspen Hospitality —Denver, CO
- $27 - $37 an hour
- Full-time
- Hybrid work
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Senior Program Manager
Visa U.S.A. Inc. —Highlands Ranch, CO
- $127,300 - $204,100 a year
- Full-time
- Hybrid work
- Office
- 8 years
- Bachelor's degree
- Wellness program
- Health savings account
13d
Member Experience Contact Center Technology and Analytics Manager
Credit Union of Colorado —Denver, CO
- $101,200 - $126,500 a year
- Hybrid work
- Computer science
- Computer Science
- System design
Quick Apply
Account Manager (Full-Time)
Penhall Company —Denver, CO
- $85,000 a year
- Full-time
- Background check
- Clean driving record
- OSHA
- AD&D insurance
- Disability insurance
VP, RevOps Technology & Enablement (Remote)
Trace3 —Denver, CO
- $250,000 - $350,000 a year
- Remote
- System design
- Product management
- Senior level
- Health savings account
- Disability insurance

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service desk manager jobs near denver, co

Help Desk Support Technician

Prime Data Centers -
Denver, CO

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Job Details

Full-time
$65,000 a year
7 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Cloud identity and access management (IAM)
IT user and group management
Enterprise software
Incident management software
Microsoft Exchange
Windows
Microsoft Office
Driver's License
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Azure AD
macOS administration
Collaborative technology platforms
SharePoint
macOS
Access control management
VPN management
Ticketing system technical support
Identity & access management

Full Job Description

About Prime Data Centers

Prime Data Centers develops, acquires, and operates data centers for some of the world's largest enterprises. A private firm owned by a group controlling $6 billion in assets, with a 15-year tenure in technology and real estate development, Prime provides customers with ownership options and dynamic leasing models, defining a true corporate partnership.

About the role

Help Desk Support Technician

The Help Desk Support Technician is the first line of technical support for Prime Data Centers employees across on-site and remote locations. This role handles day-to-day hardware, software, and connectivity issues that keep our operations running across Denver headquarters and remote company facilities. The ideal candidate brings strong technical skills, a customer-first attitude, and the discipline to work independently in a fast-paced, mission-critical environment.

What you'll do

Technical Support & Troubleshooting

Serve as primary point of contact for Tier 1 and Tier 2 support via phone, email, chat, and in-person
Diagnose and resolve issues with Windows and macOS endpoints, Microsoft 365 apps, printers, peripherals, and VoIP phones
Provide remote troubleshooting for distributed and work-from-home employees using remote desktop tools
Escalate complex issues to senior IT staff with thorough documentation of all diagnostic steps taken

Endpoint Deployment & Configuration

Image, configure, and deploy laptops and desktops to company security baselines
Enroll devices in MDM platforms; apply compliance profiles and security policies
Install, license, and configure business applications for end users
Coordinate with vendors for procurement, warranty claims, and equipment returns

Access & Identity Management

Provision, modify, and deprovision accounts in identity management platforms and connected SaaS applications
Manage role-based access to business systems, shared mailboxes, distribution lists, and collaboration tools
Reset credentials and manage MFA enrollment across supported authentication platforms

Enforce least-privilege principles; assist with periodic access reviews
Ticketing & Documentation
Log all requests, incidents, and changes in ITSM with accurate categorization, priority, and resolution notes
Monitor open queues to maintain SLA compliance; communicate status updates proactively to users
Author and maintain knowledge base articles, how-to guides, and runbooks to enable self-service

Asset Management

Maintain an accurate IT asset inventory covering hardware, software licenses, and peripherals
Track device lifecycle from procurement through secure decommission and data destruction
Conduct periodic physical audits across company sites to reconcile records

Onboarding & Offboarding

Execute new-hire IT setup end-to-end: accounts, device provisioning, application access, and orientation
Complete offboarding tasks including account suspension, device retrieval, and access revocation within defined SLA windows
Coordinate with HR and department managers to ensure checklists are completed accurately and on schedule

Networking & Infrastructure Support

Troubleshoot end-user connectivity issues: VPN, Wi-Fi, IP conflicts, and DNS/DHCP
Assist the network team with patch panel management, switch port assignments, and conference room AV
Support physical infrastructure tasks at company facilities during site visits

Security & Compliance

Ensure endpoints are enrolled and compliant with EDR and Vulnerability management
Escalate security alerts per the company Incident Response procedure
Support compliance evidence collection in Vanta and assist with periodic access reviews

Qualifications

Required

2+ years of hands-on helpdesk or desktop support experience in an enterprise environment
Proficiency with Windows 10/11 and macOS administration
Experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
Working knowledge of directory services and identity management platforms (e.g., Active Directory, Azure AD)
Familiarity with ITSM ticketing systems (Halo, ServiceNow, Jira, or similar)
Basic TCP/IP networking knowledge (DNS, DHCP, VLANs, VPN)
Experience deploying and supporting endpoint security agents
Valid driver’s license; ability to travel up to 30% to other company sites as needed
Ability to lift and carry IT equipment up to 50 lbs
Strong written and verbal communication skills

Preferred

CompTIA A+, Network+, or Security+ certification
Microsoft 365 Certified: Modern Desktop Administrator Associate
Experience with MDM platforms and automated device enrollment solutions
PowerShell scripting for automation and bulk administration tasks
Experience in a data center or colocation environment

Work Environment & Physical Requirements

This is a full-time, on-site position based in Denver, Colorado, working Monday through Friday during standard business hours. The technician will work in both standard office environments and active data center floors with raised flooring, elevated noise levels, and temperature-controlled conditions. Up to 30% travel may be required on an as-needed basis to support other company sites. The technician should also be available for off-hours support on an as-needed basis, including occasional assistance with scheduled maintenance windows or urgent incidents outside of standard business hours.

Benefits

Competitive salary range of $65k base with a performance bonus program
100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability
A dollar-for-dollar 401k match up to a 4% that is fully vested upon enrollment
Over 4-weeks of accumulated Paid Time Off + Sick time

Applications will be accepted on an ongoing basis.

Prime is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, age, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, genetic information, ancestry, national origin, citizenship, protected veteran or military status, disability status, or any other classification protected by federal, state, or local laws and ordinances.

#LI-Onsite

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Refine Your Search

service desk manager jobs in denver, co

Help Desk Support Technician

B2B - Cannabis Terpene Sales

Territory Sales Representative (Denver, CO)

Head of Client Technology

Application Packaging Engineer

Account Manager

Investment Data Product Owner

Quant Solutions Engineer

System Support Manager - (COL)

IT Support Technician

Manager of IT Operations

Manager, IT Systems Administration & Operations

Senior IT Operations Manager

Technology Operations Manager

Workplace Technology Lead - Denver

IT Support Specialist - Aspen Hospitality

Senior Program Manager

Member Experience Contact Center Technology and Analytics Manager

Account Manager (Full-Time)

VP, RevOps Technology & Enablement (Remote)

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