Top 1 Call taker Jobs in Des Moines, Ia

Part-Time Call Taker/Dispatcher
City Ambulance Service —Des Moines, IA
- $16 - $19 an hour
- Part-time
- Background check
- English
- High school diploma or GED
Quick Apply

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Part-Time Call Taker/Dispatcher

City Ambulance Service
Des Moines, IA

Quick Apply

Job Details

Part-time
$16 - $19 an hour

Qualifications

Confidential information handling
Phone communication
Employee relationship building
English
High school diploma or GED
Productivity software
Office phone management

Full Job Description

Job description

We are currently looking for a Part-Time EMS Dispatcher position based out of our communications center at our headquarters in Des Moines, IA.

The EMS Dispatcher position is a skilled service work that heavily revolves around customer service. It requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to a variety of medical situations.

Duties and Responsibilities:

Receive & process emergency as well as non-emergency requests for ambulance transportation from hospitals, care providers, nursing facilities, etc. in an efficient manner to attain an appropriate and timely response.
Determine the nature/urgency of calls & initiate appropriate personnel response or other emergency personnel action.
Maintain close contact with field personnel to monitor response and ensure needed support requirements are met.
Schedule ambulance transports using a computer aided dispatch system.
Prioritize calls according to urgency and importance.
Monitor radio communications for updates to vehicle status and use proper radio etiquette.
Utilization of dispatch software, maps and tracking systems to dispatch appropriate vehicles and provide directions.
Independently initiate action consistent with existing policies and procedures, based upon observed situations, and utilizing sound judgment.
Analyze and interpret difficult and complex patient care and personnel situations.
Anticipate and identify problems and take initiative to prevent or correct them.
Create and maintain a positive and cooperative working environment in stressful situations.
Establish and maintain effective working relationships with all levels of personnel within the company, medical community, outside agencies & patients.
Handle a significant number of stressful situations and be able to function calmly, coolly and collectedly under all types of stressful situations.

Requirements:

High School Diploma or GED from a U.S. accredited school
Customer Service experience
Ability to handle confidential and sensitive information in a discreet manner
Proficiency with computer and related software, i.e. Word and Excel
Excellent written and verbal communication skills are a MUST (correspondence, reports and assist in the processing of documents as required)
Ability to answer telephone calls, resolve issues, provide information, and multitask
Critical thinking skills and decisive judgement within a group setting are imperative
Ability to sit for long periods of time.
Proficient in all forms of the English language
Be a U.S. Citizen or eligible to work and reside in the U.S.

Preferences:

Medical knowledge/experience
Experience in an ambulance/dispatching call center
Minimum typing speed 40 wpm
Live within a reasonable commute (30 minute average) from 50314.

Pay: $16.00 - $19.00 per hour

Ability to Commute:

Des Moines, IA 50314 (Required)

Ability to Relocate:

Des Moines, IA 50314: Relocate before starting work (Required)

Work Location: In person

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