Top 55 Help desk Jobs in Des Moines, Ia

Desktop Support Technician
Metasys Technologies Inc. —Urbandale, IA
- $28 - $32 an hour
- Contract
- Mid-level
- Travel
- In-person
Quick Apply
14d
Help Desk Specialist
Iowa Primary Care Association —Des Moines, IA
- $28 - $31 an hour
- Mid-level
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
5d
Associate IT Support & Service Analyst
Ruan Transportation Management Systems —Des Moines, IA
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
IT Specialist
Dymin Systems —Urbandale, IA
- $70,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
Technology Analyst
Iowa Primary Care Association —Des Moines, IA
- $72,000 - $80,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
Service Desk Technician II
The Iowa Clinic —West Des Moines, IA
- Full-time
- Clinic experience
- Mid-level
- Windows
- Profit sharing
- Wellness program
3d
IT Help Desk Support Technician
3G Companies —Des Moines, IA
- Full-time
- Computer Science
- Construction site
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Help Desk Technician
Sterling Computers Corporation —Des Moines, IA
- Full-time
- Background check
- School experience
- Google Workspace
Quick Apply
Digital Support Analyst
SHAZAM —Des Moines, IA
- $20.80 - $29.80 an hour
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- US work authorization
- Paid parental leave
- Health savings account
End Point Specialist II
Aureon —West Des Moines, IA
- Research
- Mid-level
- Office
Quick Apply
Technical Service Specialist I
NCMIC Group Inc —Clive, IA
- Microsoft Outlook
- Office
- Windows
13d
POS Support Specialist
Hy-Vee Inc —Grimes, IA
- Full-time
- Pass drug screening
- Office
- High school diploma or GED
13d
IT Command Center Agent / Command Center Analyst
Info Way Group —Des Moines, IA
- $14 - $16 an hour
- Weekends as needed
- Azure
- Mid-level
- Windows
Quick Apply
3d
Support Specialist
Kuder Inc —Adel, IA
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Writing skills
Quick Apply
13h
Service Engineer
Dymin Systems —Urbandale, IA
- $70,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
Client Support Rep
OUTCOMES OPERATING INC —West Des Moines, IA
- Writing skills
- Clinic experience
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply
Senior IT Support Analyst - Client Services
Casey's —Ankeny, IA
- $73,000 - $95,900 a year
- Computer science
- Azure
- Computer Science
IT Engineer
Tier 3 Technology Solutions —Ankeny, IA
- Email
- Office
- Windows
- In-person
- Health savings account
- Health insurance
Quick Apply
Junior Technician
Schrock Innovations —West Des Moines, IA
- $15 an hour
- Full-time
- Computer literacy
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance

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Desktop Support Technician

Metasys Technologies Inc. -
Urbandale, IA

Quick Apply

Job Details

Contract
$28 - $32 an hour
14 days ago

Qualifications

Desktop computer repair
Laptop (troubleshooting support)
Computer hardware
Windows support
Desktop administration
Mechanical knowledge
Active Directory
Active Directory management

Full Job Description

Rollout technician
6 months contract

JOB DESCRIPTION

The Roll‑Out Technician is a lifecycle and deployment execution role responsible for delivering standardized endpoint replacements, new hardware deployments, and project‑based builds across the organization. This role is foundational to Desktop Support and directly enables refresh velocity, operational readiness, and support stability.

The focus of this role is accuracy, consistency, and throughput at scale, not deep troubleshooting or improvisational support. Roll‑Out Technicians operate within clearly defined standards and are expected to escalate early when work falls outside documented scope.

Strong Roll‑Out Technicians form the pipeline for future Level 1 support staff by building discipline, execution maturity, and environmental awareness.

Primary Responsibilities

Endpoint Lifecycle Execution

Perform large‑scale PC lifecycle replacements
Execute device swaps with minimal business disruption
Ensure assets are correctly tracked, tagged, and assigned
Remove and retire decommissioned equipment properly

New Hardware Setup & Deployment

Build and configure desktops, laptops, docks, monitors, and peripherals
Execute imaging and configuration using approved job aids and tooling
Validate hardware and configuration before user handoff

Project‑Based Deployment Work

Support scheduled deployment efforts such as:
PC refresh programs
Intern onboarding
New corporate or operational initiatives
Office expansions or moves
Work as part of a coordinated deployment team with defined timelines

Standard Break‑Fix (Limited Scope)

Perform basic, documented hardware replacement during deployment
Identify failures that require escalation rather than deeper troubleshooting
Avoid undocumented or non‑standard fixes

Documentation & Escalation

Maintain accurate ticket and asset records
Escalate imaging, hardware, or standards issues early and with context
Flag recurring issues or process gaps encountered during rollout work

Hiring Criteria (What We Select For)

Roll‑Out Technicians are hired for execution reliability, not certification depth.

Required

Proven ability to follow structured technical procedures precisely
Comfort performing repetitive, hands‑on technical work at volume
Strong mechanical aptitude and ability to work with physical hardware
Demonstrated reliability in project‑based or deadline‑driven environments
Ability to work independently within defined scope once trained
Professional communication during device handoff and deployment

Explicit Non‑Requirements

Industry certifications (e.g., CompTIA A+)
Advanced OS, network, or application troubleshooting experience
Prior Tier 2 or escalation responsibilities

Advanced troubleshooting skills are intentionally developed after lifecycle mastery at Level 1 and Level 2.

Pay: $28.00 - $32.00 per hour

Application Question(s):

Did you have your own vehicle and a valid Driving license?
its a 6 months contract role so are you comfortable?
20 % travel required for this role so are you comfortable?

Experience:

Desktop Support: 4 years (Required)
Active Directory: 4 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in des moines, ia

Desktop Support Technician

Help Desk Specialist

Associate IT Support & Service Analyst

IT Specialist

Technology Analyst

IT Support Technician - Level 1

Service Desk Technician II

IT Help Desk Support Technician

Help Desk Technician

Digital Support Analyst

End Point Specialist II

Technical Service Specialist I

POS Support Specialist

IT Command Center Agent / Command Center Analyst

Support Specialist

Service Engineer

Client Support Rep

Senior IT Support Analyst - Client Services

IT Engineer

Junior Technician

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