Top 19 Help desk technician Jobs in Des Moines, Ia

Help Desk Technician
Sterling Computers Corporation —Des Moines, IA
- Full-time
- Background check
- School experience
- Google Workspace
Quick Apply
IT Help Desk Support Technician
3G Companies —Des Moines, IA
- Full-time
- Computer Science
- Construction site
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
HEALTH TECHNICIAN (TELEHEALTH CLINICAL)
US Veterans Health Administration —Des Moines, IA
- $41,066 - $59,510 a year
- Online Application
- Background check
- Clean driving record
- Surgery
- Paid parental leave
- Paid holidays
12h
Microsoft Windows Field Deployment Technician
MKS2 Technologies —Des Moines, IA
- $45,000 - $48,000 a year
- Weekends as needed
- Windows
- High school diploma or GED
- Clinic
Quick Apply
7h
Power Generation Support Specialist
Ziegler CAT —Des Moines, IA
- $34.31 - $42.89 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Field Service Technician I
Technical Safety Services —Des Moines, IA
- $18 - $24 an hour
- Full-time
- Background check
- Clean driving record
- Basic math
- Paid holidays
- Health insurance
Maintenance Technician - Residential
Lloyd Companies —Des Moines, IA
- Full-time
- Residential
- High school diploma or GED
- Apartments
Quick Apply
Maintenance
Extended Stay America —Des Moines, IA
- $18 an hour
- Full-time
- Basic math
- English
- Mid-level
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Des Moines, IA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Help Desk Specialist
Iowa Primary Care Association —Des Moines, IA
In this capacity, this role will triage and troubleshoot to resolve complex help desk tickets, take incoming help desk related calls, as well as develop…
$28 - $31 an hour
Quick Apply
5d
Help Desk Technician
Sterling Computers Corporation —Des Moines, IA
Answer and manage incoming support calls, emails, walk-ins, and tickets during core hours (7:30 AM – 6:00 PM), providing prompt, courteous, and effective Level…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
5d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for help desk technician in des moines, ia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk technician jobs near des moines, ia

Field Technician jobs in Des Moines, IA

Clinical Technician jobs in Des Moines, IA

Field Service Technician jobs in Des Moines, IA

Maintenance Technician jobs in Des Moines, IA

Support Specialist jobs in Des Moines, IA

Field Inspector jobs in Daytona Beach, FL

Field Technician jobs in Cookeville, TN

Oil Field jobs in Houston, TX

Field Technician jobs in Round Rock, TX

Field Technician jobs in Marquette, MI

Elevator Technician jobs in Portland, OR

Field Technician jobs in Fort Collins, CO

Patient Care Technician jobs in Goose Creek, SC

Clinical Research Nurse jobs in Illinois

Appliance Repair Technician jobs in Houston, TX

Clinical Technician jobs in Scottsdale, AZ

Clinical Technician jobs in El Centro, CA

Clinical Technician jobs in Austin, TX

Clinical Informatics jobs in California

Clinical Technician jobs in San Marcos, TX

Help Desk Technician

Sterling Computers Corporation -
Des Moines, IA

Quick Apply

Job Details

Full-time

Qualifications

Google Workspace
In-person customer service
Windows
High school diploma or GED
Driver's License
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Networking equipment (troubleshooting support)
Mobile device management
macOS
Productivity software
Desktop administration

Full Job Description

Job Title: On-Site Help Desk Technician (Level I/II Support)

Location: Des Moines, IA (On-site position)

Reports To: Help Desk Supervisor

Schedule: Monday – Friday, 7:30 AM – 6:00 PM (to support extended school and district operations)

Job Description: The On-Site Help Desk Agent serves as the first point of contact for technical support across the school district, providing Level I and Level II assistance to teachers, administrators, staff, and occasionally students/parents. This role combines strong customer service with hands-on technical troubleshooting to resolve issues efficiently, log tickets accurately, dispatch field technicians when needed, and perform limited on-site repairs or support. The position requires a patient, professional demeanor suited to working in a K-12 educational environment, where users range from tech-savvy staff to those needing basic guidance.

Key Responsibilities

Answer and manage incoming support calls, emails, walk-ins, and tickets during core hours (7:30 AM – 6:00 PM), providing prompt, courteous, and effective Level I and Level II technical support.
Perform basic troubleshooting and resolution for common issues, including but not limited to:
- Password resets and account unlocks
- Software application errors (e.g., Google Workspace, Microsoft 365, student information systems, instructional software)
- Hardware problems (computers, printers, projectors, interactive boards)
- Network connectivity and Wi-Fi issues
- Basic peripheral setup and configuration
Accurately capture, document, and enter all support requests into the district's ticketing system, ensuring clear details, priority levels, and follow-up notes.
Escalate complex issues to appropriate Level III specialists or vendors as needed.
Dispatch zone technicians or field support staff for on-site issues that cannot be resolved remotely or require physical intervention.
In select cases, provide direct on-site troubleshooting and minor repairs at schools or district facilities (e.g., replacing cables, basic hardware swaps, or guiding users through setups).
Maintain detailed records of all interactions and resolutions to support knowledge base updates and trend analysis.
Assist with user training or quick tips during calls to promote self-sufficiency.
Contribute to a positive, supportive team environment while adhering to district policies, data privacy regulations (e.g., FERPA), and IT best practices.

Required Qualifications

High school diploma or equivalent (Associate's degree in IT, computer science, or related field preferred).
At least 1–2 years of experience in a help desk, technical support, or customer service role (experience in education or a large organization is a plus).
Proven technical troubleshooting skills with Windows/macOS operating systems, common office productivity suites (Microsoft Office/Google Workspace and Mosyle MDM), and basic networking concepts.
Strong customer service orientation with excellent communication skills (verbal and written); ability to explain technical concepts clearly to non-technical users, including teachers and school administrators.
Ability to remain calm, patient, and professional under pressure, especially during peak times (e.g., first day of school, testing seasons).
Valid driver's license and reliable transportation (for occasional on-site visits within the district).
Ability to pass a background check (required for working in a K-12 environment).

Preferred Qualifications

CompTIA A+, Network+, or Microsoft certifications (or equivalent experience).
Familiarity with K-12 educational technology tools (e.g., Chromebooks, iPads, learning management systems, student information systems like Infinite Campus).
Experience using ticketing systems (e.g., SolarWinds or similar).
Previous work in a school district or public sector environment.

Physical Requirements

Ability to lift up to 30 lbs (e.g., moving computers or equipment).
Comfortable with occasional travel to school sites within the district.
Standard office environment with extended periods of computer use and phone work.

Sterling Computers Corporation (“Sterling”) is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, disability, medical condition, economic status or status with regard to public assistance, citizenship status, national or social or ethnic origin, past or present membership in the uniformed services, protected veteran status, sex, pregnancy, marital or civil union or domestic partnership status, family or parental status, sexual orientation, gender expression or identity, family medical history or genetic information, HIV status, political belief, or any other status or characteristic protected by applicable law.

Quick Apply

Refine Your Search

help desk technician jobs in des moines, ia

Help Desk Technician

IT Help Desk Support Technician

IT Support Technician - Level 1

HEALTH TECHNICIAN (TELEHEALTH CLINICAL)

Microsoft Windows Field Deployment Technician

Power Generation Support Specialist

Field Service Technician I

Maintenance Technician - Residential

Maintenance

Now Hiring IT and Telecom Field Technicians

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for help desk technician in des moines, ia

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected