Top 23 Service desk support Jobs in Des Moines, Ia

IT EUC Support Analyst
Robert Half —West Des Moines, IA
- Temporary
- Microsoft Outlook
- 5 years
- Windows
- Disability insurance
- Dental insurance
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4d
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
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Help Desk Technician
Sterling Computers Corporation —Des Moines, IA
- Full-time
- Background check
- School experience
- Google Workspace
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IT Support Tech
Mister Car Wash —Des Moines, IA
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
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3d
Client Support Desk Analyst
defi AUTO LLC —Des Moines, IA
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
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IT Support Desk Technician II
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
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Service Desk Technician II
The Iowa Clinic —West Des Moines, IA
- Full-time
- Clinic experience
- Mid-level
- Windows
- Profit sharing
- Wellness program
Deskside Support Technician
Pomeroy —Des Moines, IA
- $24 an hour
- Full-time
- Office
- Windows
- Ability to climb stairs
- Paid holidays
- Health insurance
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Technical Service Specialist I
NCMIC Group Inc —Clive, IA
- Microsoft Outlook
- Office
- Windows
IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
Computer Technician & Help Desk
HEARTLAND CO-OP —Clive, IA
- Full-time
- Computer literacy
- English
- Mid-level
2h
Help Desk Technician
Iowa Digestive Disease Center —Clive, IA
- Full-time
- HIPAA
- Windows
- 3 years
- Profit sharing
- Paid holidays
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6d
Technical Support Specialist - Level 1
Continuum Advantage LLC —Waukee, IA
- $18.75 - $22.00 an hour
- Monday to Friday
- Computer literacy
- Office
- Windows
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Service Desk Queue Specialist
Cognizant —Des Moines, IA
- $53,000 - $58,000 a year
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- 4 years
3d
Part-time Service Desk Analyst
Solutions Management Group —Ankeny, IA
- Part-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
IT Service Desk Queue Specialist
Cognizant —Des Moines, IA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Employee stock purchase plan
9d
Customer Technical Specialist
Peraton —Des Moines, IA
- $30,000 - $48,000 a year
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Power Generation Support Specialist
Ziegler CAT —Des Moines, IA
- $34.31 - $42.89 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account

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Tier 1 Technical Support Representative (REMOTE IOWA)
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
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service desk support jobs near des moines, ia

IT EUC Support Analyst

Robert Half -
West Des Moines, IA

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Job Details

Temporary | Contract
4 days ago

Benefits

Disability insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Desktop computer repair
Asset management
Knowledge management
Microsoft Outlook
Smartphone (troubleshooting support)
IT user and group management
Wireless networking
IT asset management
5 years
Software deployment
Laptop (troubleshooting support)
iOS
Windows
Incident Escalation
Android
Virtualization tools
Computer hardware
Desktop (troubleshooting support)
Content development
Incident management operations support
Remote access software
Customer support ticket management
Scripting
Desktop applications
Networking equipment (troubleshooting support)
Microsoft Teams
SharePoint
Customer service knowledge base
macOS
Identity and access management (IAM) solutions

Full Job Description

We are looking for an IT EUC Support Analyst to provide hands-on technical support for employees across a dynamic insurance environment in West Des Moines, Iowa. This Long-term Contract position focuses on resolving hardware, software, access, and connectivity issues for both onsite and remote users while helping maintain a dependable end-user computing experience. The ideal candidate brings strong troubleshooting ability, a customer-focused mindset, and experience working within enterprise support operations. You will also contribute to documentation, asset oversight, and technical initiatives that improve service delivery.

Responsibilities:

Manage and prioritize escalated incidents and service requests, ensuring issues are resolved within established service expectations.
Deliver technical assistance to onsite and remote employees by diagnosing problems with desktops, laptops, peripherals, applications, and access tools.
Investigate and resolve Windows-based hardware and software issues so users can quickly return to productivity.
Support account access and application issues through Active Directory and related administrative tools.
Maintain accurate records for company devices and related assets to support inventory control and lifecycle tracking.
Create, revise, and enhance knowledge base content to improve support consistency and team efficiency.
Participate in endpoint-related projects such as device deployments, refresh activities, software rollouts, and other technical initiatives.
Assist employees using personal mobile devices for business access by supporting managed applications on iOS and Android platforms.
Troubleshoot wired and wireless connectivity issues affecting office-based and remote staff.
Use scripting or automation methods where appropriate to streamline recurring support tasks.
5+ years of experience in end-user computing, desktop support, or advanced technical support roles within an enterprise setting.
Strong expertise supporting Microsoft Windows environments, including configuration, troubleshooting, and device support; Windows 11 experience is highly preferred.
Hands-on experience with service desk escalations, incident queue management, and timely ticket resolution.
Proficiency with Active Directory for user support, access troubleshooting, and account-related issue resolution.
Working knowledge of Microsoft 365 applications, including Teams, OneDrive, Outlook, and SharePoint.
Ability to diagnose and repair laptops, desktops, and peripheral devices, including support for imaging and device refresh activities.
Familiarity with networking fundamentals and the ability to resolve common wired, wireless, and remote connectivity issues.
Exposure to virtualization tools such as VMware or Citrix, along with MacOS or mobile device support, is a plus.

Technology Doesn't Change the World, People Do. ®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice .

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Refine Your Search

service desk support jobs in des moines, ia

IT EUC Support Analyst

Tier 1 Technical Support Representative (REMOTE IOWA)

Help Desk Technician

IT Support Tech

Client Support Desk Analyst

IT Support Desk Technician II

Service Desk Technician II

Deskside Support Technician

Technical Service Specialist I

IT Support Technician - Level 1

Computer Technician & Help Desk

Help Desk Technician

Technical Support Specialist - Level 1

Service Desk Queue Specialist

Part-time Service Desk Analyst

IT Service Desk Queue Specialist

Customer Technical Specialist

Power Generation Support Specialist

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