Top 316 Service dispatcher Jobs in Des Moines, Ia

Dispatcher
Seneca Companies, Inc. —Des Moines, IA
- $20 - $23 an hour
- Full-time
- Background check
- Office
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
Customer Service Representative
TEKsystems —Urbandale, IA
- $19 an hour
- Temporary
- Fair chance
- Communication skills
- Entry level
- Commuter assistance
- Health savings account
Quick Apply
2d
Advisor Support (Website and Customer Service)
Principal Financial Group —Des Moines, IA
- $62,000 - $74,000 a year
- Full-time
- Research
- Mid-level
- Office
Dispatcher and Customers Service Representative
Aspen Waste Systems of Iowa —Des Moines, IA
- Residential
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
3d
Business Services Customer Service Representative
R Rogers LLC —Des Moines, IA
- $24 - $30 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Rep
GXO Logistics —Des Moines, IA
- Overtime
- Microsoft Excel
- Pass drug screening
- High school diploma or GED
5d
Client Services Manager (Remote)
Businessolver —West Des Moines, IA
- $79,000 - $107,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Quality control
Blood Collection Staff – Customer Service
American Red Cross —Des Moines, IA
- From $19.50 an hour
- Weekends as needed
- Clean driving record
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
Customer Service Specialist
defi AUTO LLC —Des Moines, IA
- $20 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- Paid training
- Tuition reimbursement
Quick Apply
6d
Senior HVAC Service Technician
Golden Rule Plumbing, Heating, Cooling & Electrical —Grimes, IA
- $70,000 - $119,999 a year
- Full-time
- Clean driving record
- Customer service
- Mid-level
Quick Apply
3d
Commercial HVAC/R Service Technician
Helios HVACR Services —Ankeny, IA
- Up to $45 an hour
- Weekends as needed
- Background check
- Computer literacy
- Mid-level
- Fuel card
- Paid holidays
Quick Apply
Commercial HVAC/R Service Technician
Helios HVACR Services —West Des Moines, IA
- Up to $45 an hour
- Weekends as needed
- Background check
- Computer literacy
- Mid-level
- Fuel card
- Paid holidays
Quick Apply
Outside Sales and Service Territory Manager
Medart —Iowa
- From $67,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Mileage reimbursement
Quick Apply
9d
Dispatcher
Student Transportation Of America —Johnston, IA
- Weekends as needed
- CPR Certification
- Clean driving record
- Management
- Paid holidays
- Health insurance
Quick Apply
HVAC/R Service Tech 4 - Light Commercial
CoolSys —Des Moines, IA
- $25 - $50 an hour
- Full-time
- Background check
- Mid-level
- 3 years
- Paid training
- Paid holidays
Customer Service Delivery Advocate - 4 day work week!
Carvana —Urbandale, IA
- $17 - $19 an hour
- Clean driving record
- Ability to walk for extended periods
- DOT physical examination
- Wellness program
- Employee stock purchase plan
Quick Apply
Customer Service Delivery Advocate - 4 day work week!
Carvana —West Des Moines, IA
- $17 - $19 an hour
- Clean driving record
- Ability to walk for extended periods
- DOT physical examination
- Wellness program
- Employee stock purchase plan
Quick Apply
Commercial HVAC Service Technician
Bell Brothers Heating and Air Conditioning —Des Moines, IA
- From $35 an hour
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Fuel card
- Paid holidays
Quick Apply
4d
Client Accounting Services Manager
Everforth —West Des Moines, IA
- $100,000 - $130,000 a year
- Full-time
- Research
- Office
- GAAP
- 401(k) 4% Match
- 401(k) matching
Quick Apply
3d
Licensed Senior Customer Service Representative
Palmer Group —Des Moines, IA
- $23 an hour
- Contract
- Microsoft Excel
- Sales
- Mid-level
- 401(k)
- Employee stock ownership plan
Quick Apply
9d

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Dispatcher

Seneca Companies, Inc. -
Des Moines, IA

Quick Apply

Job Details

Full-time
$20 - $23 an hour

Benefits

Wellness program
Health savings account
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

High school diploma or GED

Full Job Description

This role is with Seneca Companies Inc., an OWL Services Affiliated Company

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

Job Title: Dispatcher

Job Description: Answers calls via phone and email from customers requesting service. Obtains complete and accurate information on problem, location and billing. Creates work orders, gathers proper paperwork, and determines which employees to send on the work order. Schedules all daily work for assigned laborers. Communicates with laborers while they are in the field. Follows up with laborers after each call. Performs the highest level of customer excellence.

What You’ll Do:

60%: Answers customer phone calls and emails during normal working hours. Receive service requests from internal and external customers. Schedules Service Professionals workloads by utilizing GPS and prioritizing calls. Dispatch all calls in a timely manner. Capture all information from customers and create work orders by inputting information into dispatch software. Verify customer credit status (i.e. warranty, COD, Credit Hold) prior to scheduling a service call. Perform the highest level of customer excellence.
15%: Accept/decline all service calls in customer portals. Update customer portals on status of services calls as needed (i.e. Cherwell, Verisae, Service Channel, etc.) for return trips, parts ordered, as well as any other pertinent information that may be needed.
10%: Work with other divisions (Commercial/Construction/GC/Waste/Environmental…etc.) when needed to complete a service call.
10%: Reviews tech assignments, service time, and other transportation data to ensure documentation, evaluate operations, and service improvements. Ensure dispatchers and techs are educated and compliant with all company regulations.
5%: Other duties as assigned.
Working Hazards: Works in a seated position for extended periods of time.
Physical/Mental: Ability to perform light physical work, exerting up to 10 pounds of force on a frequent basis, performing such activities as grasping, lifting, reaching, crouching, and repetitive tasks. Continuous attention to numerical detail. Normal office environment.

What We’re Looking For:

Education: Requires a high school diploma.
Experience: 2-4 years of experience in the field or in a related area.
Licenses/Certifications: None.
Technical Abilities: Familiar with standard concepts, practices, and procedures within a particular field. Experience with Microsoft SharePoint, Microsoft Office Suite of products. Excellent communication skills both verbal and written. Customer service and/or call center experience. Organizational skills and problem solving. Must be able to work on multiple tasks and make quick, smart decisions.
Autonomy/Direction: Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a supervisor or manager.
Tools and Equipment: Ability to accomplish the duties described through the use of appropriate computer and general office equipment. Works with typical accounting systems. Works with Microsoft Office 365 and SharePoint.

Why Choose OWL Services?

Competitive Pay
Paid Time Off including Vacation Time, Sick Days, Personal Days, and Holidays
Health, Dental, and Vision Insurance with optional offerings of HSA and FSA
401k with Company Match
Tuition Reimbursement
Free Employee Assistance Program (EAP) and Wellness Program

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job, and “other” duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Pay: $20.00 - $23.00 per hour

Ability to Commute:

Des Moines, IA 50313 (Required)

Work Location: In person

Quick Apply

Refine Your Search

service dispatcher jobs in des moines, ia

Dispatcher

Customer Service Representative

Advisor Support (Website and Customer Service)

Dispatcher and Customers Service Representative

Business Services Customer Service Representative

Customer Service Rep

Client Services Manager (Remote)

Blood Collection Staff – Customer Service

Customer Service Specialist

Senior HVAC Service Technician

Commercial HVAC/R Service Technician

Commercial HVAC/R Service Technician

Outside Sales and Service Territory Manager

Dispatcher

HVAC/R Service Tech 4 - Light Commercial

Customer Service Delivery Advocate - 4 day work week!

Customer Service Delivery Advocate - 4 day work week!

Commercial HVAC Service Technician

Client Accounting Services Manager

Licensed Senior Customer Service Representative

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