Top 108 Support technician level 1 Jobs in Des Moines, Ia

IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
Desktop Support Technician
Metasys Technologies Inc. —Urbandale, IA
- $28 - $32 an hour
- Contract
- Mid-level
- Travel
- In-person
Quick Apply
Data Center Technician
Arvato —Cumming, IA
- Online Application
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Commuter assistance
- Paid holidays
Quick Apply
Help Desk Technician
Sterling Computers Corporation —Des Moines, IA
- Full-time
- Background check
- School experience
- Google Workspace
Quick Apply
Vending Technician
Keurig Dr Pepper —Des Moines, IA
- $24 - $25 an hour
- Overtime
- High school diploma or GED
- Entry level
- Paid parental leave
- Health insurance
2d
Entry Level Laboratory Technician
HarveStaff —Ankeny, IA
- $14.86 - $22.86 an hour
- Monday to Friday
- Pass drug screening
- Criminal background check
- Communication skills
Quick Apply
HEALTH TECHNICIAN (TELEHEALTH CLINICAL)
US Veterans Health Administration —Des Moines, IA
- $41,066 - $59,510 a year
- Online Application
- Background check
- Clean driving record
- Surgery
- Paid parental leave
- Paid holidays
3d
Customer Support Representative
viva —Johnston, IA
- $17 - $22 an hour
- 8 hour shift
- Research
- Residential
- Conflict management
- On-the-job training
Patient Navigator - Prior Authorization Dept
Des Moines Orthopaedic Surgeons —West Des Moines, IA
- Full-time
- Current TB test
- Medical office experience
- Office
- Dental insurance
- 401(k)
3d
Automotive Master Technician / Diagnostic Specialist
Willard Garage —Waukee, IA
- $95,000 - $140,000 a year
- Full-time
- ASE Certification
- Computer literacy
- Driver's License
- Paid training
- Paid holidays
6d
EP RN
MercyOne —West Des Moines, IA
- Full-time
- 18 years or older
- OSHA
- RN License
Quick Apply
13d
Automotive Technician
Joey's Auto Shop —Des Moines, IA
- $95,000 - $110,000 a year
- Full-time
- Mid-level
- Driver's License
- US work authorization
- Health insurance
- Paid time off
Quick Apply
Behavior Technician / ABA Behavioral Therapist
Emergent Learning Clinic —Ankeny, IA
- $18 - $21 an hour
- Full-time
- Background check
- CPR Certification
- High school
- Paid training
- Paid holidays
Quick Apply
Electronic Repair Technician
UBreakifix —West Des Moines, IA
- $16 - $18 an hour
- 8 hour shift
- Customer service
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Technician - Serial Assembly
Diamond Animal Health Inc —Des Moines, IA
- Full-time
- ERP systems
- Laboratory experience
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Compounding Pharmacy Technician I
Option Care Health —Urbandale, IA
- $18.20 - $30.32 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Basic math
- Health savings account
- Health insurance
8d
Behavior Technician
Caravel Autism Health —Des Moines, IA
- Full-time
- 18 years or older
- High school diploma or GED
- Leadership
- Paid training
- Mileage reimbursement
Quick Apply
12d
Technician I-Outside Plant
IES Communications —Altoona, IA
- $21 - $23 an hour
- Full-time
- Construction site
- No experience needed
- Residential
- Disability insurance
- Health insurance
Junior Technician
Schrock Innovations —West Des Moines, IA
- $15 an hour
- Full-time
- Computer literacy
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Field Service Technician
Burroughs, Inc. —Des Moines, IA
- $18 - $33 an hour
- Overtime
- High school diploma or GED
- Driver's License
- 21 years or older

I want to receive the latest job alert for support technician level 1 in des moines, ia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support technician level 1 jobs near des moines, ia

Automotive Technician jobs in Des Moines, IA

Assembly Technician jobs in Des Moines, IA

Registered Nurse Cardiac Electrophysiology Lab jobs in West Des Moines, IA

Legal Secretary jobs in Columbus, OH

Data Center Technician jobs in Cumming, IA

Aba Therapist jobs in Ankeny, IA

Clinical Technician jobs in Des Moines, IA

Behavior Technician jobs in Des Moines, IA

Electronics Technician jobs in West Des Moines, IA

Field Service Technician jobs in Des Moines, IA

Pharmacy Technician jobs in Urbandale, IA

Automotive Technician jobs in Freeport, IL

Automotive Technician jobs in San Diego, CA

Hvac Technician jobs in Sarasota, FL

Automotive Technician jobs in Fayetteville, AR

Automotive Technician jobs in Spring Hill, FL

Emergency Medical Technician jobs in Palm Springs, CA

Assembly Technician jobs in Salem, OR

Assembly Technician jobs in Concord, CA

Assembly Technician jobs in Fremont, CA

IT Support Technician - Level 1

Landus -
Des Moines, IA

Apply Now

Job Details

Qualifications

Equipment troubleshooting
Employee relationship building
Windows
Driver's License
Productivity software

Full Job Description

Description

Summary:

The IT Support Technician is responsible for supporting all technology-related interfaces for Landus employees and assisting the Landus IT Field Team. This role ensures a seamless IT experience by managing escalated Service Desk calls, troubleshooting issues, and maintaining IT systems. The technician will provide hands-on support, diagnose technical problems, and contribute to improving overall IT service efficiency. Landus is committed to developing talent from within, and this role provides a strong foundation for career progression in IT.

Essential Duties & Responsibilities:

Other duties may be assigned.

Service Desk & End-User Support

Deliver in-person IT support for users in the Des Moines office.
Set up and provide support for conference room technology before, during, and after in-person meetings.
Provide IT support to Landus end users by answering Service Desk calls and actively monitoring the ticket queue.
Work with new employees by assisting them with first time log in, MFA, and accessing company resources such as email, Teams, OneDrive etc..
Decommission network accounts for off-boarded employees and ensure equipment is returned.
Setup and decommission equipment including desktops, laptops, cell phones and iPads for new hires or the IT Field Team
Clearly, concisely, and promptly document all customer interactions in the Kaseya AutoTask ticketing system.
Ensure compliance with established service level agreements (SLAs) to meet end-user expectations.
Proactively communicate status updates to users regarding ongoing issues.
Build strong working relationships with Service Desk customers and department managers.
Advocate for a seamless, efficient, and positive end-user experience.

Ticket Management & Escalation

Troubleshoot and resolve technical issues; escalate tickets to Backend, Development/Data, or other teams as appropriate.
Apply diagnostic tools and available resources to effectively identify root causes.
Access and utilize software updates, drivers, knowledge bases, and other technical resources to resolve incidents.
Identify trends in recurring issues and collaborate with appropriate teams to reduce repeat tickets.

Hardware & User Provisioning

Provision, configure, and deploy hardware and user accounts for new hires, role changes, and replacements.
Prepare and configure replacement hardware for field teams.
Decommission user accounts for offboarded employees.
Securely prepare computers and equipment for disposal.
Perform remote system-level support, including hardware setup, software installations, updates, backups, and general system setup.

Documentation & Continuous Improvement

Create and maintain clear documentation for technical processes, troubleshooting steps, and end-user self-help resources.
Develop documentation aimed at reducing recurring issues and improving first-call resolution.
Identify and implement process improvements that reduce ticket volume and drive overall productivity.

Requirements

Position Requirements:

Education & Experience:

A bachelor’s degree (B.S./B.A.) in Computer Science, Information Technology, or a related field is preferred.
An associate’s degree in computer science or equivalent experience (1-2 years) with relevant IT certifications will also be considered.

Skills Required:

Experience with a broad range of end-user technologies, including Windows, Microsoft 365 products, and conference room equipment.
Strong troubleshooting skills, diagnostic abilities, and customer service orientation.
Ability to apply technical knowledge effectively to resolve IT-related problems.
Excellent communication skills to assist and educate end users.

Certificates, Licenses, & Registrations:

A valid driver’s license is required, as this role involves minimal travel to various locations.
Employees must adhere to the organization's motor vehicle safety policy.
Certifications such as CCNA, MCSE, MCTS, or ITIL are highly desirable but not required.

Physical Requirements:

This role involves maintaining IT equipment, including transporting, unpacking, and installing computer systems or servers.
The employee must be able to lift up to 40 lbs. to chest height and carry equipment up to 20 feet.
Ability to navigate tight maintenance spaces, stairs, and ladders as needed.
May require tolerance for working at heights.

Work Environment:

The work environment includes office settings, server rooms, and occasional customer locations.
Occasional exposure to high places, outdoor conditions, and electrical equipment.
Noise levels are typically moderate.

Apply Now

Refine Your Search

support technician level 1 jobs in des moines, ia

IT Support Technician - Level 1

Desktop Support Technician

Data Center Technician

Help Desk Technician

Vending Technician

Entry Level Laboratory Technician

HEALTH TECHNICIAN (TELEHEALTH CLINICAL)

Customer Support Representative

Patient Navigator - Prior Authorization Dept

Automotive Master Technician / Diagnostic Specialist

EP RN

Automotive Technician

Behavior Technician / ABA Behavioral Therapist

Electronic Repair Technician

Technician - Serial Assembly

Compounding Pharmacy Technician I

Behavior Technician

Technician I-Outside Plant

Junior Technician

Field Service Technician

I want to receive the latest job alert for support technician level 1 in des moines, ia

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected