Top 121 Service desk Jobs in Des Moines Ia

Infrastructure Support Analyst
LCS —Des Moines, IA
- $66,000 - $82,000 a year
- Full-time
- Background check
- Azure
- Computer Science
- Paid parental leave
- Health insurance
2d
Service Desk Queue Manager
Info Way Group —Des Moines, IA
- $20 - $22 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
9d
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Service Desk Technician II
The Iowa Clinic —West Des Moines, IA
- Full-time
- Clinic experience
- Mid-level
- Windows
- Profit sharing
- Wellness program
Technical Service Specialist I
NCMIC Group Inc —Clive, IA
- Microsoft Outlook
- Office
- Windows
Customer Care Specialist 1 - Iowa (Remote)
Nordstrom —West Des Moines, IA
- $15.75 - $24.00 an hour
- Overtime
- Remote
- Food service experience
- Fair chance
- Computer skills
- Store discount
- Paid training
Deskside Support Technician
Pomeroy —Des Moines, IA
- $24 an hour
- Full-time
- Office
- Windows
- Ability to climb stairs
- Paid holidays
- Health insurance
Quick Apply
10d
IT Support Technician - Level 1
Landus —Des Moines, IA
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
IT Support Desk Technician II
HEARTLAND BUSINESS SYSTEMS LLC —West Des Moines, IA
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
Quick Apply
Help Desk Technician
Sterling Computers Corporation —Des Moines, IA
- Full-time
- Background check
- School experience
- Google Workspace
Quick Apply
Receptionist
SHAZAM —Des Moines, IA
- $20 - $24 an hour
- Full-time
- Hybrid work
- Office
- Administrative experience
- US work authorization
- Paid parental leave
- Health savings account
13d
Technical Support Specialist - Level 1
Continuum Advantage LLC —Waukee, IA
- $18.75 - $22.00 an hour
- Monday to Friday
- Computer literacy
- Office
- Windows
Quick Apply
Part-time Service Desk Analyst
Solutions Management Group —Ankeny, IA
- Part-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Power Generation Support Specialist
Ziegler CAT —Des Moines, IA
- $34.31 - $42.89 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health savings account
Spa Receptionist
Lemon Massage Therapy and Skin Care —West Des Moines, IA
- $15 - $20 an hour
- Part-time
- Background check
- Computer skills
- In-person
- Employee discount
- Flexible schedule
Quick Apply
Remote Customer Service Representative
Afni, Inc. —Des Moines, IA
- $14.50 - $15.00 an hour
- 8 hour shift
- Remote
- Background check
- 18 years or older
- Sales
- Paid training
- Health insurance
Quick Apply
Digital Support Analyst
SHAZAM —Des Moines, IA
- $20.80 - $29.80 an hour
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- US work authorization
- Paid parental leave
- Health savings account
Front Desk Agent
Hotel Fort Des Moines, Curio Collection by Hilton —Des Moines, IA
- $17.50 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply
Senior IT Support Analyst - Client Services
Casey's —Ankeny, IA
- $73,000 - $95,900 a year
- Computer science
- Azure
- Computer Science
Workforce Associate - Account Management
State of Iowa —Des Moines, IA
- Full-time
- Writing skills
- Office
- Criminal background check
- Paid holidays
- Disability insurance
8d

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service desk jobs near des moines ia

Infrastructure Support Analyst

LCS -
Des Moines, IA

Apply Now

Job Details

Full-time
$66,000 - $82,000 a year
2 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Parental leave
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Mobile device support
Wireless networking
Equipment troubleshooting
Computer hardware
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
IP networking
Desktop administration

Full Job Description

The Infrastructure Support Analyst provides first-level and intermediate technical support for the organization's IT infrastructure across corporate and senior living community locations. This role assists with maintaining the availability, performance, and security of technology systems that support resident care, business operations, and employee productivity. The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.

Reports to VP, Information Technology.

Experience is Everything.

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of seniors.

What You’ll Do:

Provide day-to-day support for servers, workstations, networking equipment, and cloud-based services.
Respond to and resolve infrastructure-related service requests and support tickets.
Assist with administration and support of Microsoft 365, Active Directory, and endpoint management solutions.
Troubleshoot hardware, software, network, printing, and connectivity issues.
Perform routine system maintenance, software updates, and patch deployment activities.
Monitor system alerts and escalate issues to senior infrastructure team members as appropriate.
Support user account management, access provisioning, and password resets.
Assist with backup monitoring and recovery processes.
Document technical issues, resolutions, and standard operating procedures.
Coordinate with vendors and service providers to support issue resolution.
Assist with installation, configuration, and deployment of new hardware and technology solutions.
Support technology initiatives for community openings, acquisitions, and equipment refresh projects.
Maintain inventory records for technology assets and equipment.
Provide technical assistance and customer support to corporate and community users.

What We’re Looking For:

Required:
- Associate degree in Information Technology, Computer Science, Information Systems, or related field; equivalent combination of education and experience may be considered.
- 0-2 years of experience in an IT support, help desk, desktop support, or infrastructure support role.
- Basic understanding of Windows operating systems, Microsoft 365, and Active Directory.
- Experience troubleshooting hardware, software, mobile device, and connectivity issues.
- Basic knowledge of networking concepts including TCP/IP, DNS, DHCP, wireless networking, and VPN connectivity.
- Strong customer service orientation and commitment to delivering timely support.
- Effective written and verbal communication skills.
- Strong organizational and problem-solving abilities.
- Ability to manage multiple priorities and work effectively in a team environment.
- Willingness to participate in occasional after-hours support activities.
Preferred:
- Experience supporting multi-site organizations.
- Exposure to Microsoft Azure, virtualization technologies, or cloud-based platforms.
- Knowledge of endpoint management and device deployment tools.
- Familiarity with IT security best practices and data protection principles.
- Experience supporting healthcare, senior living, hospitality, or similarly regulated environments.

Why Join Us?

Industry Leader.
Inclusive & collaborative culture.
Top Workplace USA.
Top Workplace Iowa.
Charity and community involvement.
Outstanding advancement opportunities.
Ongoing career development.

Benefits

Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(K) with company match and paid parental leave.

Our Commitment

LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long-term growth and value for those living in, working for and affiliated with the community. Check us out on our website: https://www.lcsliving.com

Additional Information

Travel frequency: 0-10%

Estimated Salary: $66,000 - $82,000

The actual title & salary will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES IS REQUIRED.

LCS IS AN EQUAL OPPORTUNITY EMPLOYER.

Apply Now

Refine Your Search

service desk jobs in des moines ia

Infrastructure Support Analyst

Service Desk Queue Manager

Tier 1 Technical Support Representative (REMOTE IOWA)

Service Desk Technician II

Technical Service Specialist I

Customer Care Specialist 1 - Iowa (Remote)

Deskside Support Technician

IT Support Technician - Level 1

IT Support Desk Technician II

Help Desk Technician

Receptionist

Technical Support Specialist - Level 1

Part-time Service Desk Analyst

Power Generation Support Specialist

Spa Receptionist

Remote Customer Service Representative

Digital Support Analyst

Front Desk Agent

Senior IT Support Analyst - Client Services

Workforce Associate - Account Management

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