Top 2434 Customer specialist Jobs in Detroit, Mi

Employment Services Coordinator
Downriver Community Conference —Detroit, MI
- From $21.15 an hour
- Full-time
- Background check
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Customer Benefits Specialist (Remote)
S&A Group —Detroit, MI
- $50,000 - $65,000 a year
- Full-time
- Remote
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Customer Care Specialist
Vitality Group International, Inc. —Detroit, MI
- $34,320 a year
- Full-time
- Remote
- Writing skills
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
10d
Customer Success Specialist
Entyre Inc. —Detroit, MI
- $65,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Customer Experience Specialist (Novi, MI)
Caesarstone —Detroit, MI
- $21 - $26 an hour
- Overtime
- Inventory management
- Writing skills
- Mid-level
- AD&D insurance
- Paid holidays
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Customer Service Specialist II
The Children's Center of Wayne County, Inc. —Detroit, MI
- $32,700 - $39,240 a year
- Full-time
- Psychiatry
- Computer literacy
- Mid-level
- 403(b) matching
- Health savings account
Client Success Specialist
greenpath, inc. —Detroit, MI
- $16.50 - $18.38 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
14d
Part-Time Human Resource Specialist
The Salvation Army Central Territory —Detroit, MI
- $22 - $28 an hour
- Part-time
- Computer literacy
- English
- High school diploma or GED
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Customer Care Specialist (Full-Time)
Lucid Motors —Southfield, MI
- $21 - $25 an hour
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Disability insurance
Customer Service Specialist
Jackson Dawson —Dearborn, MI
- $20 - $21 an hour
- Full-time
- Writing skills
- Mid-level
- Office
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Wayne County Assistance Payments Worker 8-11
State of Michigan —Detroit, MI
- $49,982.40 - $72,779.20 a year
- Full-time
- Hybrid work
- Office
- Military encouraged
- Entry level
- Paid parental leave
- Health savings account
Systems Analyst
State of Michigan —Detroit, MI
- $24.32 - $44.63 an hour
- Online Application
- Remote
- Computer Science
- High school
- Mid-level
- Paid parental leave
- Health savings account
2d
Customer Success Specialist - Detroit, MI
Seegrid —Detroit, MI
- Full-time
- Clean driving record
- Windows
- Ability to lift 50 pounds
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Cash Operations Specialist I
Federal Reserve Bank of Chicago —Detroit, MI
- $51,600 - $61,100 a year
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Children
- Health insurance
- Dental insurance
Customer Experience Specialist - PT
Avis First —Detroit, MI
- $17 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Paid training
- Dental insurance
Quick Apply
4h
Outreach Specialist
HarmonyCares —Troy, MI
- $14.85 - $23.69 an hour
- Full-time
- Remote
- Microsoft Access
- Computer literacy
- HIPAA
- Paid training
- Paid holidays
Citizens Teller
Citizens Financial Group —Detroit, MI
- $20.67 - $25.48 an hour
- Weekends as needed
- Background check
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
1d
Customer Retention Specialist
Guardian Alarm Company —Southfield, MI
- Hybrid work
- Computer literacy
- High school diploma or GED
- Contracts
Quick Apply
3d
Specialist: Seasonal, Part-time
Apple —Detroit, MI
- Part-time
- Entry level
- Employee stock purchase plan
- Health insurance
Retail Associate - Inventory
Retail Services WIS Corporation —Detroit, MI
- $18 - $20 an hour
- Part-time
- 18 years or older
- Customer service
- Ability to walk for extended periods
- Travel reimbursement
- Paid training
Quick Apply

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Employment Services Coordinator

Downriver Community Conference -
Detroit, MI

Quick Apply

Job Details

Full-time
From $21.15 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Teaching resume writing
Management
Customer service
Resume review
Writing skills
Presentations for conferences or internal meetings
In-person customer service
Public speaking
Employee relationship building
Supervising experience
Job interview preparation (career advising)
Conducting training sessions
Human Services
Student resume writing assistance
Grammar Experience
Teaching
Workforce development

Full Job Description

The Employment Service Coordinator is responsible for serving as the Team Leader at their assigned location, providing mediated and facilitated services to Employment Service (ES) Center customers in accordance with provisions in the ES Manual and local policies and procedures, overseeing the ES Specialist staff in daily tasks, and coordinating the ES Program with One Stop Center staff and One Stop partners. This person is also responsible for the identification and development of resources, materials, and sources of opportunities to promote placement of qualified Employment Service customers into suitable employment and conducting a variety of job search related workshops and seminars. Finally, the Employment Service Coordinator will promote excellence in customer service, guidance, direction, and instruction leading to a successful job search and ultimate employment for Employment Service Center customers and ensure program performance measures and corresponding documentation.

PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

· Oversees the daily operations of the ES Center to ensure high quality career development service delivery to all customers in adherence with program regulations, agency policies, and state mandates.

· Coordinates staff scheduling to ensure sufficient coverage of ES Center at all times, employee attendance tracking and recording, and data gathering to ensure compliance with and support reported levels of service.

· Maintains effective and mutually beneficial relationships to enhance One Stop Center services with One Stop staff and partners including actively participating in regular meetings.

· Submits weekly service level reports and making recommendations for improved ES Center resources and equipment, One Stop partner coordination, staff professional development and staff performance tracking.

· Assists customers with registration for and Intake of Trade Act programs, preparing the customer for meeting the requirements for entry into classroom training or accessing other Trade Act services.

· Conducts Job Search Skills Workshops for One Stop Center customers that include, but are not limited to resumes, cover letters, interview techniques, thank-you notes, telephone skills, and effective job search techniques.

· Presents program orientation sessions at various events, meetings, worker orientations, and community agencies to market services available at the various ES Centers.

· Facilitates quality customer service while providing a user-friendly atmosphere in the Employment Service Center.

· Screens, interviews, and matches customers to job openings; acting as a referral agent to the One Stop job developers and local businesses.

· Responsible for maintaining and updating job search materials and employment opportunities bulletin board and developing flyers, hand-outs and other informational materials.

· Oversees the maintenance of accurate records of customers' job search activities and an accurate filing system for business records in accordance with local, state, federal and unit regulations.

· Documents customer complaints and completes classroom training waivers for UI recipients using designated systems and forms in accordance with established procedures and policies.

· Assists customers with a variety of job search concerns, answers programmatic and procedural questions, provides motivational support to customers to increase their job search opportunities and enhance job retention.

· Assists customers with operating computerized software and tutorials in the Resource Center: MOIS, Internet, Microsoft software applications, GED preparation, Open Options, O*NET, basic skills tutorials, and self-assessment instruments.

· Performs testing in accordance with provisions in the ES manual utilizing state approved instruments.

· Refers customers to workshops and other training opportunities available in the One Stop or the local community and guides customers in the use of available resources.

· Keeps updated on business changes in the work place to provide customers with current and relevant information including available employment opportunities, local labor market conditions, One Stop and community programs, and educational and vocational information.

· Conducts research and reviews resource and job search material, tutorials, computer software programs and equipment to recommend for purchase in updating or enhancing the ES Center.

· Assists customers in developing and posting professional electronic resumes on Michi-gan’s Talent Bank, providing instruction in conducting on-line job searches, and developing career employment plans and goals.

· Works as part of a team to conduct follow-up with ES Center customers in recording employment/placement data and/or providing additional support to foster continued efforts toward goal completion.

· Assists employers in registering and positing job openings on the Michigan’s Job Bank and providing guidance to employers on searching for qualified candidates from DCC’s ES customer pool and Michigan’s Talent Bank.

· Maintains current knowledge of the local, state, federal, and unit regulations and guidelines in delivering services in the ES Center and processing all required forms and documents in a timely manner to comply with these regulations.

· Monitors performance levels according to contractual goals on a regular basis and implementing corrective action as necessary to ensure that contracted program performance measures are met or exceeded.

· Responsible for supervising Career Specialists, Employment Specialists and Employment Service Assistance.

EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:

· Bachelor Degree in Human Services or related field is preferred.

· One year of experience in an employment service or placement service setting, teaching, or human service environment.

· Excellent presentation and public speaking ability. Must be comfortable speaking before large groups of people and able to deliver effective seminars and conduct workshops.

· Excellent customer service skills. Must possess excellent interpersonal skills and ability to communicate effectively with diverse customer base to resolve customer complaints, staffing issues and program coordination problems. Must be able to maintain effective, positive relationships with staff, co-workers, employers, and all partner program operators.

· Excellent written communications skills. Proven ability to articulate thoughts clearly on paper with proper grammar, punctuation and the ability to apply language rules.

· Experienced with resume and cover letter writing, clear and concise composition skills and ability to learn and apply job search skill techniques to direct customers in their job search.

This job description is not intended, nor should it be construed to be all-inclusive.

*May be required to report to other sites for coverage purposes as needed.

Job Type: Full-time

Pay: From $21.15 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

How many years of resume writing and/or workforce development experience do you have?

Experience:

Customer service: 2 years (Required)
supervisory: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer specialist jobs in detroit, mi

Employment Services Coordinator

Customer Benefits Specialist (Remote)

Customer Care Specialist

Customer Success Specialist

Customer Experience Specialist (Novi, MI)

Customer Service Specialist II

Client Success Specialist

Part-Time Human Resource Specialist

Customer Care Specialist (Full-Time)

Customer Service Specialist

Wayne County Assistance Payments Worker 8-11

Systems Analyst

Customer Success Specialist - Detroit, MI

Cash Operations Specialist I

Customer Experience Specialist - PT

Outreach Specialist

Citizens Teller

Customer Retention Specialist

Specialist: Seasonal, Part-time

Retail Associate - Inventory

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