Top 5 Director of front office Jobs in Detroit, Mi

Front Office Director
Hilton Garden Inn Detroit Downtown —Detroit, MI
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Front Office Director - Sheraton Detroit Metro Airport
Remington Hospitality —Romulus, MI
- 8 hour shift
- Office
- Hotel
- Recruiting
7d
Front Office Director - Sheraton Detroit Metro Airport
Chesapeake Payroll Services, LLC —Romulus, MI
- 8 hour shift
- Mid-level
- Office
- Hotel
Quick Apply
7d
Admissions Director
Archdiocese of Detroit —Royal Oak, MI
- Weekends as needed
- Google Workspace
- High school
- Mid-level
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Sales Director
Home2 Suites by Hilton —Taylor, MI
- $40,000 - $50,000 a year
- Weekends as needed
- Management
- Sales
- Bachelor of Science
- COVID-19 protective measures
- Health insurance
Quick Apply
8d

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Front Office Director - Sheraton Detroit Metro Airport
Chesapeake Payroll Services, LLC —Romulus, MI
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office…
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Front Office Director - Sheraton Detroit Metro Airport
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Front Office Director

Hilton Garden Inn Detroit Downtown -
Detroit, MI

Quick Apply

Job Details

Full-time

Benefits

Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

High school diploma or GED

Full Job Description

Property Overview ;

Hilton Garden Inn Detroit Downtown

We’re in the heart of downtown Detroit, a short walk from the dining and entertainment of Greektown. Comerica Park, Ford Field, Detroit Opera House, and the Fillmore are within a half-mile. Detroit Institute of Arts and Motown Museum are a short drive. Enjoy all-day dining at our restaurants – Garden Grille and Chrome Bar & Grille. WiFi’s on us.

Company Overview

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

This role will provide amazing guest service while maintaining the full operational functionality of the building. You and the entire guest service team are responsible for the guest experience within the hotel building. Taking pride and passion for your work and working within a team.

Essential Job Functions:

Communicate effectively both orally and in writing to provide clear direction to staff
Observe performance and encourage improvement
Interview, select, trains, supervises, evaluated, counsels, and administers disciplinary procedures for front office staff
Monitor lobby traffic and makes staffing adjustments as required
Reviews VIP reservations and ensures proper handling of VIP’s and groups, administers amenity orders, and resumes for incoming guests
Monitors special reservation requests handling and oversees rate changes on in-house guests
Computes daily payroll, schedules, and other reports
Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to ensure staffing levels are applicable to the occupancy of the hotel
Manages front office staff, resolves guest concerns, and implements resolution by using discretion and judgment
Frequently serves in role as Manager On Duty
Fields guest complaints, conducting a thorough research to develop the most effective solutions and negotiate results
Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to ensure staffing levels are applicable to the occupancy of the hotel
Manages front office staff, resolves guest concerns, and implements resolution by using discretion and judgment
Frequently serves in role as Manager On Duty
Fields guest complaints, conducting a thorough research to develop the most effective solutions and negotiate results
Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning
Remain calm and alert especially during emergency situations and heavy hotel activity
Plans and implements detailed steps by using experienced judgment and discretion
Regularly review Front Office S.A.L.T scores to maximize rooms’ revenue
Facilitate departmental meetings

Physical Demands:

Ability to lift, carry, push or pull 10 lbs
Standing and moving about in the guest services and the building throughout the shift
Primarily standing for majority of shift

Qualifications:

Education:

High school diploma or its equivalent

Experience:

Hotel experience required
A minimum of 4 year degree from an accredited university in Business Administration, Hospitality Management or related major.
4 years experience as Director of Front Office or Front Office Manager or a combination of both experience and education.
Additional language ability preferred.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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director of front office jobs in detroit, mi

Front Office Director

Front Office Director - Sheraton Detroit Metro Airport

Front Office Director - Sheraton Detroit Metro Airport

Admissions Director

Sales Director

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