Top 21 Remote help desk Jobs in Detroit, Mi

Help Desk Analyst
Motor City Electric —Detroit, MI
- Microsoft Outlook
- Construction site
- Mid-level
IT Helpdesk Hero
Xpert Technologies —Troy, MI
- Full-time
- Hybrid work
- SharePoint
- Entry level
- Health insurance
- 401(k) 4% Match
Quick Apply
Jr. Systems Administrator
Detroit Recovery Project —Detroit, MI
- $65,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
- $40,000 - $57,850 a year
- Full-time
- Computer Science
- Windows
- Associate's degree
- Paid jury duty
- Paid holidays
Quick Apply
Tech Support Specialist: Fast Growth, Real Impact, A-Players Only (Remote)
EZ-AD TV —Troy, MI
- Remote
- Mid-level
- Databases
- Product management
- Flexible schedule
11d
Help Desk Specialist
The Medical Team —Livonia, MI
- Weekends as needed
- Hybrid work
- Background check
- Mid-level
- Office
21h
IT Help Desk Technician
PRIORITY WASTE RESOURCES LLC —Clinton Township, MI
- Microsoft Outlook
- Office
- Windows
Quick Apply
Walk-Up IT / Deskside Support
HCL America Inc —Melvindale, MI
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
Service Desk Technician Level 2
Auxiom LLC —Rochester, MI
- $55,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IT Specialist I
Avancez Assembly —Harper Woods, MI
- Full-time
- Customer service
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Part-Time Technical Support Representative
Service Lane eAdvisor —Troy, MI
- From $15 an hour
- Part-time
- Background check
- Computer Science
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Helpdesk Technician – Tier 1 Development Program
Smart Ass Nerds, LLC —Livonia, MI
- $15.00 - $17.50 an hour
- Part-time
- Computer science
- Computer Science
- Computer literacy
- Paid time off
- Employee discount
Quick Apply
2d
IT Dispatcher/Service Coordinator
Proactive Technology Management —Ferndale, MI
- $45,000 - $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Service Desk/Onsite Support Technician
Awecomm —Troy, MI
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- Mid-level
- Profit sharing
- 401(k) matching
4d
Technical Support Representative
Service Lane eAdvisor —Troy, MI
- From $17 an hour
- Monday to Friday
- Background check
- Computer literacy
- Office
- Paid holidays
- Dental insurance
Quick Apply
Escalation Support Specialist (Automotive Customer Support)
Percepta —Dearborn, MI
- $21 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Help Desk Level II & Level III
True World Group —Novi, MI
- $53,000 - $63,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
Help Desk Representative (Spanish Speaking)
Careers at Little Caesars —Detroit, MI
- Weekends as needed
- Spanish
- Office
- High school diploma or GED
10d

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IT Helpdesk Hero
Xpert Technologies —Troy, MI
Remote monitoring and management tools (RMM). Active Directory / Azure AD user and group management. Basic troubleshooting for VoIP systems and mobile device…
Quick Apply

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply

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remote help desk jobs near detroit, mi

Help Desk Analyst

Motor City Electric -
Detroit, MI

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Job Details

Qualifications

Telecommunications network troubleshooting
Microsoft Outlook
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
iOS
Windows
High school diploma or GED
Productivity software support
Desktop (troubleshooting support)
Desktop applications
WAN
Desktop administration
Cross-functional collaboration
Mobile devices

Full Job Description

The Help Desk Analyst serves as the primary point of contact for all IT-related support requests. This role provides front-line technical assistance to employees, performs initial troubleshooting and issue triage, and ensures accurate documentation and timely resolution of support tickets. The Help Desk Analyst focuses on user experience, communication, and efficient problem resolution while coordinating with other IT team members for escalated issues.

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Subsidiary Motor City Electric
Department Information Technology (IT)
Location Detroit, MI

Primary Responsibilities

User Support & Ticket Management:
Act as the first point of contact for IT support via ticketing system, phone, email, and walk-up requests.

Gather detailed information from users to accurately diagnose issues and determine priority.

Log, categorize, update, and close support tickets in accordance with IT procedures.

Communicate clearly with users regarding issue status, next steps, and resolution timelines.

Troubleshooting & Issue Resolution:
Provide Tier-1 technical support for common end-user issues, including:

Windows operating systems

Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

Printers, peripherals, and basic workstation connectivity

User access, authentication, and account-related issues

Provide Tier-1 support for mobile and field devices, including:

iOS devices (iPhones and iPads)

Microsoft Surface devices

Cellular hotspots

Perform first-level troubleshooting for connectivity issues at jobsites, including:

Verifying network availability and signal strength

Troubleshooting user device connections to jobsite networks or hotspots

Escalating unresolved connectivity issues as required

Perform remote and onsite troubleshooting as required.

Verify issue resolution with users before ticket closure.

Escalation & Collaboration:
Escalate hardware failures and warranty-related issues to Desktop Support Technicians.

Escalate endpoint, deployment, or configuration issues to IT Systems Engineers.

Escalate server, storage, or backup-related issues to IT Administrators.

Collaborate with IT Coordinators during onboarding and jobsite-related support needs.

Serve as a communication bridge between end users and advanced IT teams.

Documentation & Continuous Improvement:
Document troubleshooting steps and resolutions clearly for future reference.

Contribute to internal knowledge base articles and standard operating procedures.

Identify recurring issues and trends and report them to IT leadership.

Security & Standards:
Follow established IT policies, security standards, and best practices.

Handle user data and system access responsibly and securely.

Escalate potential security concerns or policy violations immediately.

Education, Experience, and Skills Required

Technical Skills:
Experience supporting Windows-based desktops and laptops.

Experience supporting iOS devices (iPhones and iPads).

Familiarity with Microsoft Surface devices.

Familiarity with Microsoft 365 applications and common business software.

Basic understanding of networking concepts (LAN/WAN, printers, connectivity).

Basic understanding of cellular hotspots and mobile connectivity.

Experience using ticketing systems is preferred.

Professional Skills:
Strong verbal and written communication skills.

Customer-focused mindset with patience and professionalism.

Strong organizational skills and attention to detail.

Ability to troubleshoot issues methodically and follow documented procedures.

Ability to work independently while collaborating within a team environment.

Education:
High School diploma or equivalent required.

Technical training, coursework, or certifications are a plus but not required.
Equal Opportunity Employer
Motor City Electric Co. complies with all applicable laws requiring equal employment opportunities to all qualified individuals in its recruitment, hiring, and employment practices. As part of this policy, MCE will not discriminate on the grounds of race, religion, gender, national origin, age, height, weight, marital status, disability, or other factors as proscribed by applicable law. This policy applies to all employment practices including recruiting, hiring, pay rates, promotions, and other terms and conditions of employment and termination.

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Refine Your Search

remote help desk jobs in detroit, mi

Help Desk Analyst

IT Helpdesk Hero

Jr. Systems Administrator

Entry Level MSP Technician (Help Desk)

Tech Support Specialist: Fast Growth, Real Impact, A-Players Only (Remote)

Help Desk Specialist

IT Help Desk Technician

Walk-Up IT / Deskside Support

Service Desk Technician Level 2

IT Specialist I

Part-Time Technical Support Representative

Helpdesk Technician – Tier 1 Development Program

IT Dispatcher/Service Coordinator

Service Desk/Onsite Support Technician

Technical Support Representative

Escalation Support Specialist (Automotive Customer Support)

Help Desk Level II & Level III

Help Desk Representative (Spanish Speaking)

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