Top 37 customer success manager Jobs in detroit mi

Customer Success Manager, Tier 1 (Central)
Eltropy Inc. —Detroit, MI
- $125,000 - $140,000 a year
- Remote
- 5 years
- Analysis skills
- Travel
Customer Success Manager
United Wholesale Mortgage —Pontiac, MI
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid training
- Health insurance
Account Manager (Midwest)
4MATIV Technologies —Detroit, MI
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- School experience
- Marketing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
RogueHire —Plymouth, MI
- $70,000 - $95,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Opportunities for advancement
Associate Manager, Strategic Account Management & Client Success
SpotOn —Royal Oak, MI
- $66,500 - $91,350 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Bachelor's degree
Quick Apply
Sr. Principal Customer Success Manager
PagerDuty —Detroit, MI
- $112,000 - $154,900 a year
- Hybrid work
- DevOps
- Office
- 8 years
- Paid parental leave
- Employee stock purchase plan
Senior Partner Success Manager
Rockwell Automation —Detroit, MI
- $141,920 - $212,880 a year
- Full-time
- Remote
- 8 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Account Manager - State Farm Agent Team Member
Mike Goodwin - State Farm Agent —Birmingham, MI
- $65,000 - $85,000 a year
- Full-time
- Office
- Business development
- In-person
- Health insurance
- 401(k)
Quick Apply
Account Manager - State Farm Agent Team Member
Cameron Barnes - State Farm Agent —Royal Oak, MI
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
george almaliky - State Farm Agent —Southfield, MI
- $55,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- 401(k)
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Anita Murray - State Farm Agent —Dearborn, MI
- $40,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
Quick Apply
Account Manager - State Farm Agent Team Member
Tiffany Khousakoun - State Farm Agent —Royal Oak, MI
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Sam Quisenberry - State Farm Agent —Southgate, MI
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
Quick Apply
Network Operations & Customer Success Manager
RF Connect —Farmington Hills, MI
- Full-time
- Hybrid work
- Computer Science
- Construction site
- 5 years
- Health savings account
- Health insurance
Quick Apply
Customer Success Manager - Contract Renewals and Subscriptions
MCNAUGHTON-MCKAY ELECTRIC CO —Madison Heights, MI
- Full-time
- 5 years
- Mid-level
- Office
Quick Apply
4d
Account Manager - State Farm Agent Team Member
Courtney Seibold - State Farm Agent —Mount Clemens, MI
- $50,000 - $85,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Paid holidays
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Tammy Golston - State Farm Agent —Livonia, MI
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- 401(k)
Quick Apply
Account Manager - State Farm Agent Team Member
Joe Vitale - State Farm Agent —Wyandotte, MI
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Kevin Mlynek - State Farm Agent —Livonia, MI
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Paid time off
Quick Apply
Senior Technical Account Manager
TechBiz Global GmbH —Detroit, MI
- Full-time
- Hybrid work
- 7 years
- Senior level
- Leadership
Quick Apply

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customer success manager jobs near detroit mi

Customer Success Manager, Tier 1 (Central)

Eltropy Inc.
Detroit, MI

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Job Details

$125,000 - $140,000 a year

Qualifications

Customer communication

Full Job Description

Location: Central, US Remote (MI, IL, IN, OH, PA, MN, IA, NE)
Compensation: $125,000 - $140,000 (Base)

Eltropy is seeking a strategic and results-oriented Tier-1 Customer Success Manager (CSM) to manage a portfolio of roughly 20 high-impact financial institution customers, including top-tier credit unions and community banks. In this role, you will partner with key stakeholders to deliver transformative outcomes through our industry-leading AI-powered communications platform while driving retention, growth, and overall satisfaction.

Role & Responsibilities

Tier-1 Relationship Management

Serve as the trusted strategic advisor and single point of contact for roughly 20 Tier-1 accounts, fostering deep executive relationships and long-term partnerships.
Conduct regular check-ins and executive/strategic business reviews to ensure customers are achieving their desired outcomes and realizing clear ROI from Eltropy.
Cultivate referenceable customers who serve as positive advocates of Eltropy to prospects and within the broader financial services community.
Advocate and drive customers’ product, technology, and service needs internally within Eltropy.

Customer Success Strategy

Develop and execute tailored, multi-year success plans to support customers in achieving their business goals and transformation initiatives.
Proactively identify and mitigate risks of churn through data analysis, health scoring, usage tracking, and early intervention strategies.
Partner closely with customers on best practices, change management, and roadmap alignment to maximize adoption and value.

Revenue Growth

Identify opportunities for expansion and upsell within the portfolio by aligning customer needs and strategic priorities with additional products and services.
Collaborate with the Sales team on account planning and to close expansion opportunities, ensuring seamless handoffs and a unified account strategy.
Support commercial conversations by providing value narratives, use cases, and success metrics that demonstrate impact.

Onboarding and Adoption

Program-manage complex, Tier-1 onboarding projects, ensuring a smooth and successful implementation across multiple teams and locations.
Drive product adoption by providing training, enablement resources, and best practices tailored to Tier-1 workflows and operational realities.
Partner with customer project teams and Eltropy implementation resources to ensure timelines, milestones, and success criteria are clearly defined and met.

Advocacy and Feedback

Advocate for customers internally by communicating their needs, challenges, and strategic priorities to cross-functional teams including Product, Engineering, Support, and Marketing.
Collect, synthesize, and relay customer feedback to influence product development, improve customer experience, and inform Eltropy’s roadmap.
Help identify and nurture customer stories, case studies, and speaking opportunities that showcase successful outcomes.

Metrics and Reporting

Track and report on customer health, retention, expansion, and other key metrics across your Tier-1 portfolio.
Maintain accurate and up-to-date records of customer interactions, risks, opportunities, and plans in the CRM/CS platform.
Regularly communicate account status, risks, and growth opportunities to internal stakeholders and leadership.

What You Offer

Deep (5+ years) customer-facing experience (account management, customer success), ideally in B2B SaaS and/or FinTech, with a proven track record supporting complex, Tier-1 or enterprise-level customers.
Willingness and ability to travel to customer sites—up to 25%—for executive business reviews, strategic upsell discussions, issue mitigation, and strengthening long-term customer partnerships.
Customer-centric mindset with a passion for helping customers succeed and the ability to understand their business, technical, and operational needs.
Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing both strategic and tactical issues.
High technical aptitude: comfortable working with technology and able to quickly learn new software and tools. Data-driven and unafraid to tackle complex, ambiguous problems.
Exceptional communication and executive presence, with the ability to influence and build trust at all levels of a customer’s organization.
Highly collaborative, able to work effectively across sales, product, support, implementation, and leadership teams. You are fundamentally a team player, always willing to roll up your sleeves and help.
Adaptability and resilience in a fast-paced, start-up environment where priorities can change rapidly.

About Eltropy

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co-browsing, screen sharing, and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities.

Eltropy Values

Customers are our North Star
No Fear – Tell the truth
Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Apply Now

Refine Your Search

customer success manager jobs in detroit mi

Customer Success Manager, Tier 1 (Central)

Customer Success Manager

Account Manager (Midwest)

Customer Success Manager

Associate Manager, Strategic Account Management & Client Success

Sr. Principal Customer Success Manager

Senior Partner Success Manager

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Network Operations & Customer Success Manager

Customer Success Manager - Contract Renewals and Subscriptions

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Senior Technical Account Manager

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