Vail Gondola Club
Ski Club Operations Supervisor
About the Vail Gondola Club
The Cordillera Vail Gondola Club (CVGC) is a seasonal private membership club located in the heart of Vail Village at the top of Bridge Street, just steps from the base of Vail Mountain and Gondola One.
The Vail Gondola Club provides members with an exceptional and convenient home base for enjoying Vail's world-class skiing, mountain activities, and the many events and experiences offered throughout the Town of Vail.
Our well-appointed Club offers members and their guests a warm and welcoming sanctuary with professional, attentive service, ski and gear storage, and exceptional access to both Vail Village and Vail Mountain.
Club amenities include:
- Ski-in/ski-out access
- Steps from Gondola One
- Luxurious hearth room and lounge
- Two private outdoor decks
- Private member lockers with guest privileges
- Complimentary continental breakfast
- Après-ski service
Position Overview
We are seeking an energetic, organized, service-oriented leader to oversee the day-to-day operations of the Vail Gondola Club during the ski season.
The Ski Club Operations Manager will serve as the primary day-to-day leader for the Club's seasonal staff, working closely with the Assistant General Manager to ensure smooth operations, exceptional member and guest service, and a positive and professional workplace.
This role is ideal for someone who enjoys leading a team, takes pride in creating an outstanding member experience, and thrives in a fast-paced mountain environment. The successful candidate will be highly organized, hands-on, proactive, and comfortable making sound decisions independently.
The seasonal position is expected to begin in early November and continue through the end of the Vail ski season.
This is a full-time, seasonal, hourly, non-exempt position.
There may be an opportunity for this position to transition into a year-round role with responsibility for managing the Cordillera Short Course and Clubhouse.
Essential Functions & Responsibilities
Team Leadership & Staff Management
- Assist the Assistant General Manager with recruiting and selecting seasonal staff.
- Lead and conduct initial training and onboarding of seasonal employees.
- Provide clear direction, expectations, and daily assignments to staff.
- Create and manage staff schedules to ensure appropriate coverage and efficient operations.
- Ensure to follow safe food handling & alcohol service procedures.
- Monitor staff performance and provide coaching and feedback as needed.
- Address performance issues and take appropriate disciplinary action in accordance with Club policies and direction from management.
- Foster a positive, professional, safe, and enjoyable workplace.
- Lead by example and promote a "can-do" attitude and a culture of being ready and willing to assist members, guests, and fellow employees.
- Maintain a thorough understanding of all Club operations and be prepared to perform staff duties when necessary.
Club Operations
- Lead the day-to-day operation of the Vail Gondola Club.
- Facilitate preseason preparation and ensure the Club is fully prepared for the ski season.
- Establish and maintain daily operating procedures and staff checklists.
- Monitor daily operations and adjust assignments or procedures as needed to ensure tasks are completed accurately, efficiently, and on time.
- Ensure all Club rules, policies, and procedures are understood and consistently followed by staff.
- Ensure a clean, organized, safe, and welcoming Club environment.
- Safely manage cash gratuities and ensure their fair and accurate distribution.
- Perform all staff duties and responsibilities as part of the daily operation of the Club, while simultaneously providing leadership, direction, and oversight to the team.
Member & Guest Experience
- Deliver a consistently warm, professional, and welcoming experience for members and their guests.
- Anticipate member and guest needs and look for opportunities to exceed expectations within Club policies and guidelines.
- Serve as the first level of escalation for member, guest, or staff concerns that cannot be resolved by front-line employees.
- Handle complaints and difficult situations professionally, using sound judgment, de-escalation, and problem-solving skills.
- Escalate significant or unresolved issues to the Assistant General Manager of the CPOA and/or General Manager as appropriate.
Inventory & Purchasing
- Maintain accurate inventory levels for Club supplies, food and beverage items, equipment, and other operational necessities.
- Monitor usage and anticipate upcoming needs to ensure appropriate stock levels throughout the season.
- Place orders with approved vendors as necessary.
- Work to minimize waste while ensuring the Club is adequately stocked.
- Maintain organized inventory and communicate purchasing needs to management.
Other Responsibilities
- Perform other duties and responsibilities as assigned by the Assistant General Manager or General Manager of the CPOA.
Qualifications & Experience
- Previous experience in a private club, hospitality, ski industry, resort, or other high-touch customer service environment preferred.
- Previous supervisory or team leadership experience preferred.
- Previous food & beverage service experience preferred.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced, seasonal environment.
- Demonstrated ability to lead, motivate, and hold staff accountable.
- Comfortable working hands-on and performing operational tasks as needed.
- Strong computer and organizational skills, including the ability to manage schedules, inventory, and ordering.
Key Skills & Attributes
Exceptional Customer Service
Enjoys working with members and guests and takes pride in creating a welcoming, high-quality experience. Demonstrates a willingness to go above and beyond while operating within Club rules and policies. Able to handle concerns professionally with a focus on de-escalation and problem solving.
Leadership & Communication
Communicates expectations clearly and respectfully. Able to explain policies, procedures, details, and restrictions to staff, members, homeowners, and guests both verbally and in writing.
Team Builder
Creates and maintains a professional, positive work environment where teamwork, accountability, strong performance, and exceptional customer service are valued and recognized.
Judgment & Problem Solving
Able to remain calm and professional in a fast-paced environment and make sound, timely decisions without being reactive to short-term emotions or pressure.
Organization & Inventory Management
Highly organized and detail-oriented, with the ability to accurately monitor inventory, anticipate needs, place orders, and maintain appropriate stock levels while minimizing waste.
Compensation & Benefits
- $30–$32 per hour + gratuities
- Merchant Pass or Wellness Benefit!
- Full-Time, Seasonal, Hourly, Non-Exempt
- Seasonal employment from approximately early November through the end of the Vail ski season
- Potential opportunity for transition to a year-round position managing the Cordillera Short Course and Clubhouse
- Access to CPOA amenities, including the Short Course, Athletic Center, Trailhead Pool, and private fishing on the Eagle River
- 11 paid holidays annually
- Medical, dental, and vision benefits, including 100% coverage at the first tier
- Paid Time Off (PTO)
- Occasional ski breaks — because we work in Vail!
The Ideal Candidate
The ideal candidate is someone who loves Vail, enjoys working with people, takes pride in leading a team, and understands that exceptional hospitality is in the details. They are proactive rather than reactive, comfortable getting their hands dirty when needed, and takes ownership of the Club's daily operation.
If you are an organized and enthusiastic leader who enjoys creating memorable experiences for members and guests — and would love the opportunity to work steps from Gondola One — we would love to hear from you.
Pay: $30.00 - $32.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
