Top 1 Guest service agent Jobs in Dolores, Co

Guest Service Agent
Dunton Hot Springs —Dolores, CO
- $21 - $23 an hour
- Weekends as needed
- Hospitality
- Clean driving record
- Customer service
- Commuter assistance
- Health insurance
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Guest Service Agent
Dunton Hot Springs —Dolores, CO
Possession of a valid driver's license and a clean driving record. The Guest Service Agents are responsible for assisting Dunton guests with pre-arrival…
$21 - $23 an hour
Quick Apply
Front Desk Agent
Best Western PLUS Rio Grande Inn —Durango, CO
Inform guests about amenities, the hotel layout, everything we have to offer with Best Western Rewards and rates, as well as inform guests about all the local…
$17 - $18 an hour
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Guest Service Agent

Dunton Hot Springs
Dolores, CO

Quick Apply

Job Details

Full-time
$21 - $23 an hour

Benefits

Commuter assistance
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Hospitality
Customer service
English
Driver's License
Computer skills

Full Job Description

Department: Guest Services

Reports to: Guest Services Supervisor

Job Summary:

Dunton Hot Springs is a Relais & Chateaux all-inclusive resort nestled deep in the San Juan Mountains. We are looking to hire an inspired full-time Guest Services Agent. The Guest Service Agents are responsible for assisting Dunton guests with pre-arrival logistics and play an integral role in ensuring guests have exceptional experiences during their stay.

Responsibilities:

· Ensure the smooth function of the Guest Services area, which includes interdepartmental communication

· Assists in curating guest reservations, activity planning before and during stay, transportation, check in and out, and direct follow up to ensure the highest possible guest satisfaction

· Establishing and maintaining attentive, courteous and efficient hospitality values in the Guest Services department, bringing guests total satisfaction

· Ensures Guest Service area is kept clean and presentable

· Monitors and assigns maintenance of the Gift Shop inventory

· Maintains a standard of personal appearance, hygiene, grooming and dress code

· Maximize resort revenues by ensuring all charges (spa, activities, transfers, retail, etc.) are properly recorded

· Create personal itineraries using AXUS computer system

· Able to answer questions regarding Dunton properties past, present and future

· Liaison between Reservations and other Dunton properties

· Conduct any other duties as assigned or as needed regarding Guest Service operations

· Interface actively with guests to ensure all wants and needs are met

· Ensure the accurate distribution of guest amenities and room conditions by collaborating with Housekeeping and Front of House

· Answering and directing incoming phone calls

Knowledge, Skills, and Abilities:

· Possession of a valid driver's license and a clean driving record

· Minimum of a High School, vocational, or equivalency degree

· At least 2 years previous experience in hospitality, preferably a similar area.

· Must be able to anticipate and proactively deal with problems and find resolutions

· Must have excellent communication and customer service skills

· Must be able to read and write fluent English

· Computer skills are a must, experience in WebRezPro and Google Drive are preferred, as well as ability to learn new software

· Able to maintain flexibility with work schedule as business activity demands- with sincere reliability- including being available to open or close the property, and work weekends/holiday periods

Job Specifications:

· Tasks often conducted in a physical, fast-paced environment with ever-changing demands

· In conducting/supervising Front of House duties, frequent reaching, bending, and stooping with constant walking/moving around.

· Occasional travel and transporting of materials between work areas - even under inclement weather

· Regularly pushing, lifting, and carrying of 10 to 15 pounds; occasional lifting up to 40 pounds

Lateral Service:

It is required that all employees help as needed, where needed and until such need has been satisfied and the guest(s) has/have been provided the finest personal service possible.

Compensation:

· Competitive hourly pay

· Comprehensive Medical, Dental, Vision, and Life insurance

· Paid time off (sick, vacation, and volunteer days)

This job description is not exhaustive of all job tasks, but a guide and tasks may be added or removed by your immediate supervisor according to changes that may occur in the working environment.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

Commuter assistance
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Ability to Relocate:

Dolores, CO 81323: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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