Top 273 Bilingual csr Jobs in Doral, Fl

Agency Services Representative
Carepoint Insurance —Coral Gables, FL
- $18 - $21 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Sr. Customer Service Rep/Jr. Portfolio Manager (Deposit Portfolio)
Terrabank, N.A. —Coral Gables, FL
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
12d
Customer Service & Administrative Assistant (Bilingual English/Spanish)
ProBath Company —Hialeah, FL
- $3,000 a month
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid time off
Quick Apply
4d
Retention Specialist
Vida Medical Centers —Miami Lakes, FL
- From $16 an hour
- Full-time
- Background check
- Organizational skills
- In-person
- Paid holidays
- Health insurance
Quick Apply
3d
Bilingual Customer Service Representative
Leon Medical Centers —Miami, FL
- Spanish
- English
- High school diploma or GED
12d
Customer Support Representative Bilingual in Spanish
Ingram Micro —Doral, FL
- $25 an hour
- Full-time
- Background check
- Spanish
- Management
- Disability insurance
- Health insurance
Contact Center Associate 1 - UHealth Connect (Remote)
University of Miami —Medley, FL
- Full-time
- Remote
- Spanish
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
International Client Service Associate - Bilingual English/Spanish
Morgan Stanley —Miami, FL
- Spanish
- Microsoft Excel
- Microsoft Outlook
Customer Support Representative - Reseller Onboarding - Bilingual in Spanish
Ingram Micro —Doral, FL
- $25 an hour
- Full-time
- Background check
- Spanish
- 5 years
- Disability insurance
- Health insurance
1d
Registered Client Service Associate - Bilingual Spanish/English
Morgan Stanley —Coral Gables, FL
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Call Center Representative
Get Refreshed —Miami, FL
- $19.00 - $62.50 an hour
- Part-time
- Spanish
- English
- In-person
- Paid training
- Employee discount
Quick Apply
10d
Customer Service Representative
General MRO Aerospace INC —Medley, FL
- Full-time
- Bilingual
- Microsoft Outlook
- Up to 50% travel
- Paid holidays
- Disability insurance
Customer Service Representative
miami five gallons water —Richmond Heights, FL
- $32 - $42 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
Customer Support Representative
EL CAR WASH LLC —Doral, FL
- $19 an hour
- Full-time
- Spanish
- English
- Office
Quick Apply
Customer Service Representative
miami handyman —Hialeah, FL
- Up to $36 an hour
- Full-time
- Computer literacy
- Analysis skills
- Typing
Quick Apply
Member Services Representative
Solis Health Plans —Doral, FL
- $18 - $20 an hour
- Spanish
- OSHA
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Fairfax Telecom —Miami, FL
- Up to $43 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Office
Quick Apply
Medical Receptionist, Business Office
Baptist Health South Florida —Miami, FL
- $18.87 - $23.96 an hour
- Call employer
- Bilingual
- Microsoft Word
- Microsoft Excel
- Wellness program
- Health insurance
Office Coordinator & Customer Service
FB Stormx —Doral, FL
- From $18 an hour
- Full-time
- Microsoft Outlook
- Office
- Administrative experience
Quick Apply
Appointment Coordinator
Bean Automotive Group —Miami, FL
- Background check
- Spanish
- Dealership
- Wellness program
- AD&D insurance
3d

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Agency Services Representative

Carepoint Insurance
Coral Gables, FL

Quick Apply

Job Details

Full-time
$18 - $21 an hour
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Retirement plan

Qualifications

Spanish
English
High school diploma or GED

Full Job Description

Position Summary

Carepoint is seeking an organized, service-oriented Agency Services Representative to support our growing network of independent agents and agency partners. This position serves as a primary day-to-day resource for assigned partners, helping them navigate onboarding, carrier contracting, certifications, technology platforms, training, and general agency-related requests.

The Agency Services Representative will work closely with Sales, Contracting, Commissions, Business Intelligence, and carrier partners to ensure requests are documented, routed, followed through, and resolved efficiently. The ideal candidate is proactive, responsive, comfortable working across multiple systems, and committed to delivering a strong partner experience.

Essential Duties and Responsibilities

Serve as a day-to-day point of contact for assigned agents and agency partners.
Conduct welcome, onboarding, and first-impression calls with newly recruited partners.
Guide agents through Carepoint’s onboarding process, including contracting, licensing, certifications, and readiness-to-sell requirements.
Provide training and assistance with Carepoint Connect, SunFire, carrier portals, and other agent-facing platforms.
Monitor outstanding onboarding and contracting requirements and proactively follow up with agents.
Receive, document, track, and coordinate agency-related requests through completion.
Route contracting, commission, enrollment, technology, and compliance matters to the appropriate internal department.
Maintain accurate notes, activities, tasks, and partner records in Salesforce or other designated systems.
Coordinate agency meetings, carrier trainings, webinars, and field activities.
Provide agents with approved resources, carrier updates, deadlines, and procedural guidance.
Follow up with internal teams and carrier representatives to prevent requests from remaining unresolved.
Identify recurring issues or process gaps and communicate them to leadership.
Escalate sensitive relationship, production, contracting, commission, or compliance concerns appropriately.
Support Agency Business Partners and sales leadership with agency engagement initiatives.
Maintain professional, timely, and consistent communication with all partners.
Perform additional partner-experience and agency-service duties as assigned.

Performance Expectations

Success in this role will be measured by:

Timeliness and quality of responses to agency requests.
Completion of assigned onboarding and follow-up activities.
Accuracy and completeness of Salesforce documentation.
Successful completion of agent and agency training.
Resolution and appropriate escalation of outstanding issues.
Partner satisfaction and service quality.
Adherence to company procedures and compliance requirements.
Consistent collaboration with Sales and internal support departments.

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred.
One or more years of experience in insurance, account services, customer support, sales support, or a related field preferred.
Medicare, health insurance, FMO, carrier, or agency experience strongly preferred.
Florida 2-15 Health and Life license preferred or willingness to obtain one within an established timeframe.
Strong written and verbal communication skills.
Excellent organization, follow-up, and time-management abilities.
Ability to manage multiple requests and priorities in a fast-paced environment.
Strong attention to detail and commitment to accurate documentation.
Comfortable learning and working across multiple technology platforms.
Experience with Salesforce, Microsoft Office, carrier portals, or enrollment platforms is a plus.
English required; bilingual English and Spanish is strongly preferred.

Role Scope

The Agency Services Representative is primarily a service, onboarding, and coordination position. The role supports agency relationships but is not responsible for independently negotiating contracts, approving compensation levels, managing strategic partnerships, or making commitments on behalf of Carepoint without authorization.

Complex business-development opportunities, significant relationship concerns, and strategic agency matters should be escalated to the Agency Development Lead or appropriate sales leader.

About Carepoint

Carepoint is a national insurance distribution organization supporting independent agents and agency partners across Medicare, individual health, life, and related insurance markets. Through technology, training, carrier relationships, and operational resources, we help our partners build sustainable and successful businesses.

Carepoint is an equal-opportunity employer and considers qualified applicants without regard to legally protected characteristics.

Pay: $18.00 - $21.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Ability to Commute:

Coral Gables, FL 33134 (Required)

Work Location: In person

Quick Apply

Refine Your Search

bilingual csr jobs in doral, fl

Agency Services Representative

Sr. Customer Service Rep/Jr. Portfolio Manager (Deposit Portfolio)

Customer Service & Administrative Assistant (Bilingual English/Spanish)

Retention Specialist

Bilingual Customer Service Representative

Customer Support Representative Bilingual in Spanish

Contact Center Associate 1 - UHealth Connect (Remote)

International Client Service Associate - Bilingual English/Spanish

Customer Support Representative - Reseller Onboarding - Bilingual in Spanish

Registered Client Service Associate - Bilingual Spanish/English

Call Center Representative

Customer Service Representative

Customer Service Representative

Customer Support Representative

Customer Service Representative

Member Services Representative

Customer Service Representative

Medical Receptionist, Business Office

Office Coordinator & Customer Service

Appointment Coordinator

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