Top 7 Data center lead Jobs in Doral, Fl

Operations and Support Lead
Hydra Host —Miami, FL
- $140,000 - $200,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Recruiting
Quick Apply
Lead Cloud Engineer
Lennar —Miami, FL
- Full-time
- Azure
- Computer Science
- Office
- Paid parental leave
- Health insurance
Intelligent Infrastructure Services Advisory Lead
Accenture —Miami, FL
- $122,700 - $396,500 a year
- Full-time
- Hybrid work
- Azure
- 6 years
- DevOps
- Paid holidays
- Disability insurance
Technical Delivery Lead - Infrastructure, Google Cloud
Accenture —Miami, FL
- $87,400 - $266,300 a year
- Full-time
- Hybrid work
- 6 years
- Computer Science
- US work authorization
- Paid holidays
- Disability insurance
Area Schedule Lead, Mega Campus
Meta —Miami, FL
- $150,000 - $209,000 a year
- Up to 50% travel
- Engineering
- Analysis skills
Area Project Controls Lead, Mega Campus
Meta —Miami, FL
- $150,000 - $209,000 a year
- Oracle
- Engineering
- Travel

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data center lead jobs near doral, fl

Operations and Support Lead

Hydra Host
Miami, FL

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Job Details

Full-time
$140,000 - $200,000 a year

Qualifications

Vendor relationship building
Data Center Operations
Managing technical support teams
Data center experience
Data storage
Managing teams in a customer support role
Managing clients in a customer support role
Managing engineering teams
Continuous improvement
Project delivery management
Vendor relationship management
Network support
Leading team collaboration initiatives
Operational excellence initiatives
Project stakeholder communication
Cross-functional communication
Managing tech infrastructure teams

Full Job Description

Hydra Host operates mission-critical AI infrastructure where customer success depends on operational excellence.

This role combines Customer Support Leadership with Infrastructure Operations Management, serving as the operational hub between customers, engineering, deployment teams, hardware vendors, and AI Factory partners.

You'll own customer-facing operational support while building the internal processes that keep our NeoCloud platform running efficiently. Whether responding to a GPU outage, coordinating infrastructure deployments, managing vendor escalations, improving SLAs, or building scalable operational workflows, you'll ensure both our customers and our infrastructure perform at the highest level.

This is not a traditional support management position.

This is an operations leadership role responsible for the daily execution, reliability, and continuous improvement of Hydra Host's AI Factory platform.

What You'll Do

Lead Customer Support Operations

Develop and lead Hydra Host's customer support organization supporting:

Design and build Hydra Host's customer support organization from the ground up
Enterprise AI customers
Interface with the Machine Learning engineering teams
GPU infrastructure customers
AI Factory operators
Data center partners
Build a high-performing support organization that delivers exceptional customer experiences while maintaining enterprise-grade service levels.

Own Operational Excellence

Drive the day-to-day operational health of Hydra Host's NeoCloud platform by coordinating activities across engineering, infrastructure, vendors, and customer-facing teams.

Ensure infrastructure operates reliably while continuously improving operational efficiency.

Lead Major Incident Management

Serve as the Incident Commander during production-impacting events.
Coordinate engineering, networking, infrastructure, vendors, and customers to resolve:
GPU cluster failures
Network outages
Hardware failures
Firmware issues
Storage performance degradation
Infrastructure capacity constraints
Customer-impacting production incidents
Own customer communications throughout incident response while driving rapid resolution and post-incident improvements.

Build Scalable Support Operations

Design and implement:
Ticketing systems
Escalation procedures
Knowledge management
Support automation
AI-powered support tools
On-call rotations
Operational playbooks
Customer communication standards
Create a support organization capable of scaling alongside Hydra Host's rapid growth.

Drive AI Factory Operations

Partner with deployment, engineering, and data center teams to coordinate:

Infrastructure deployments
Rack turn-up
GPU cluster readiness
Network activation
Capacity planning
Maintenance scheduling
Production acceptance
Operational readiness reviews
Help ensure AI Factory infrastructure is deployed efficiently and operates reliably.

Vendor & Partner Management

Own operational relationships with:

Hardware manufacturers
GPU vendors
Data center operators
Construction partners
Logistics providers
Network carriers
Service providers
Track vendor performance, manage escalations, enforce SLAs, and ensure timely issue resolution.

SLA & Service Delivery

Establish, monitor, and improve operational KPIs including:

SLA compliance
MTTR
Incident response times
Customer satisfaction
Infrastructure uptime
Vendor performance
Capacity utilization
Operational readiness
Provide executive reporting on operational performance and identify opportunities for continuous improvement.

Cross-Functional Leadership

Collaborate daily with:

Infrastructure Engineering
Network Engineering
Platform Engineering
Customer Success
Deployment Program Managers
AI Factory Partners
Executive Leadership
Enterprise Customers
Act as the operational bridge between technical teams and customer-facing organizations.

Build the Organization

As Hydra Host grows, you'll help recruit, mentor, and develop the Operations & Support organization while establishing the culture, processes, and operational standards that define world-class infrastructure operations.

Required Qualifications

5+ years leading customer support, technical operations, infrastructure operations, or service delivery organizations
Experience supporting enterprise infrastructure, cloud platforms, AI infrastructure, NeoCloud providers, or large-scale data center environments
Experience managing production incidents in mission-critical environments
Strong understanding of servers, networking, storage, and enterprise infrastructure
Experience building operational processes that scale rapidly
Experience working with third-party vendors and infrastructure providers
Excellent communication skills with both technical and executive stakeholders
Proven ability to lead cross-functional initiatives across engineering, operations, and customer organizations
Strong organizational and project management skills
Bias toward ownership, accountability, and continuous improvement

Preferred Qualifications

Experience operating NeoCloud or AI Factory infrastructure
Experience supporting NVIDIA GPU environments (HGX, DGX, H100, H200, Blackwell)
Experience with bare-metal cloud infrastructure
Familiarity with InfiniBand, RoCE, high-performance networking, and AI storage platforms
Experience with ITIL Service Management, Incident Management, Change Management, and Problem Management
Experience implementing AI-driven support automation and operational tooling
Experience with CRM and service management platforms including Zendesk, Jira Service Management, Linear, HubSpot, Intercom, or similar platforms
Previous experience managing technical support or operations teams

Quick Apply

Refine Your Search

data center lead jobs in doral, fl

Operations and Support Lead

Lead Cloud Engineer

Intelligent Infrastructure Services Advisory Lead

Technical Delivery Lead - Infrastructure, Google Cloud

Area Schedule Lead, Mega Campus

Area Project Controls Lead, Mega Campus

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