Top 31 Helpdesk manager Jobs in Doral, Fl

Service Desk Lead - Enterprise IT
Inktel Contact Center Solutions —Doral, FL
- $70,000 - $80,000 a year
- Full-time
- 7 years
- Windows
- AWS
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
University of Miami —Coral Gables, FL
- Weekends as needed
- Classroom
- Mid-level
- Windows
Service Desk Manager
Chen Medical Associates —Miami, FL
- $99,369 - $141,957 a year
- Full-time
- Microsoft Outlook
- Bachelor of Science
- English
- Opportunities for advancement
Help Desk Technician
Bakerly LLC —Coral Gables, FL
- Full-time
- Microsoft Outlook
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
2d
Help Desk Technician
Miami Dolphins and Hard Rock Stadium —Miami Gardens, FL
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental insurance
Quick Apply
12d
IT Administrator
Bakerly LLC —Coral Gables, FL
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
2d
Information Technology Manager
Centella —Miami, FL
- Full-time
- Hybrid work
- Google Workspace
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Manager, Digital Workspace Support
University of Miami —Coral Gables, FL
- Full-time
- Hybrid work
- Google Workspace
- 5 years
- University
12d
Helpdesk Support (Nightshift 11PM-8AM)
VITAS Healthcare —Miramar, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
HelpDesk Technician
ZIM —Miami, FL
- Full-time
- Research
- Mid-level
- Office
Quick Apply
5d
Junior IT User Support Specialist
Greenberg Traurig —Miami, FL
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
Service Desk Manager
United Data Technologies —Miramar, FL
- Full-time
- Hybrid work
- Pass drug screening
- Office
- Microsoft Office
Quick Apply
IT Manager - Support
Gastro Health —Miami, FL
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Profit sharing
- AD&D insurance
Quick Apply
Help Desk Lead
SOSi —Doral, FL
- $59,644 - $123,877 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
Quick Apply
Service Desk Specialist
Scheck Hillel Community School —Miami, FL
- Weekends as needed
- School experience
- Google Workspace
- Mid-level
Quick Apply
Datacenter Operations Technician
Volico Data Centers —Miami-Dade County, FL
- Email
- Ability to walk for extended periods
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Help Desk Lead
Prescient Edge Federal —Doral, FL
- Full-time
- Computer Science
- 5 years
- Mid-level
- Health insurance
- Dental insurance
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Doral, FL
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Team Lead & IT Service Desk Specialist
IGEL Technology GmbH —Fort Lauderdale, FL
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Paid parental leave
- Paid holidays
7d
Help Desk Lead
Ascension Federal Services Inc. —Miami, FL
- Computer science
- Computer Science
- Mid-level
Quick Apply

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helpdesk manager jobs near doral, fl

Service Desk Lead - Enterprise IT

Inktel Contact Center Solutions -
Doral, FL

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Referral program

Qualifications

Cloud identity and access management (IAM)
Managing technical support teams
ITIL Certification
Team supervision
Automation
Managing teams in a customer support role
Tooling
Microsoft Power Automate
Enterprise software
Public Cloud
Windows
IT infrastructure
AWS
Supervising experience
Cloud service support
IT support
Azure AD
IT
Windows Server administration

Full Job Description

Job Summary

We are hiring an experienced Service Desk Lead to lead enterprise IT support operations in a high-visibility, professional environment. This role requires hands-on technical expertise and leadership experience supporting executives and enterprise users in industries such as law firms, accounting firms, financial services, or corporate offices.

The Service Desk Lead will oversee day-to-day service desk operations, provide advanced technical support, and drive automation initiatives using Power Automate, n8n, and similar tools.

Key Responsibilities

· Lead and manage the IT Service Desk team in an enterprise environment

· Provide escalation support for complex technical issues and executive-level users

· Support and administer Azure Entra ID (Azure Active Directory) including:

o User provisioning and deprovisioning

o Conditional Access, MFA, SSO, and group management

· Support Windows Server environments including Active Directory, GPOs, DNS, and patching

· Provide operational support for AWS infrastructure and cloud services

· Monitor, triage, and resolve service desk tickets while meeting SLA and KPI targets

· Design and implement IT automation workflows using Power Automate, n8n, or similar platforms

· Automate common IT tasks such as account creation, approvals, notifications, and reporting

· Maintain IT documentation, knowledge base articles, and standard operating procedures (SOPs)

· Improve service desk processes using ITIL best practices

Required Skills & Experience

· 7+ years of experience in IT support or service desk roles

· 2+ years in a Service Desk Lead, Senior Service Desk, or IT Team Lead role

· Experience working in enterprise IT environments (law offices, accounting firms, financial services, or large corporations)

· Strong experience with:

o Azure Entra ID / Azure Active Directory

o Windows Server administration

o AWS cloud support

· Proven experience with IT automation using Power Automate, n8n, or similar workflow tools

· Strong troubleshooting skills across identity, cloud, networking, and enterprise applications

· Excellent communication skills with executives and business stakeholders

Preferred Qualifications

· ITIL certification or ITIL framework experience

· PowerShell or scripting experience

· Microsoft 365 administration experience (Exchange Online, Intune, SharePoint)

· Experience in compliance-driven environments (SOC 2, PCI DSS, ISO 27001)

· Experience integrating automation with ticketing systems

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Application Question(s):

Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
This is an onsite role based out of our office in Doral, FL. Are you open to working onsite?
What is your desired salary?

Experience:

IT support: 7 years (Required)
Service Desk Lead: 2 years (Required)
Enterprise IT Environment: 2 years (Required)
Azure Entra ID/Azure Active Directory: 2 years (Required)
Windows Server Administration: 2 years (Required)
AWS Cloud Support: 2 years (Required)
IT automation: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk manager jobs in doral, fl

Service Desk Lead - Enterprise IT

Desktop Support Technician

Service Desk Manager

Help Desk Technician

Help Desk Technician

IT Administrator

Information Technology Manager

Manager, Digital Workspace Support

Helpdesk Support (Nightshift 11PM-8AM)

HelpDesk Technician

Junior IT User Support Specialist

Service Desk Manager

IT Manager - Support

Help Desk Lead

Service Desk Specialist

Datacenter Operations Technician

Help Desk Lead

IT Help Desk Tier 1 - Bilingual

Team Lead & IT Service Desk Specialist

Help Desk Lead

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