Top 118 Reservation agent Jobs in Doral, Fl

Customer Care Agent II - Customer Care
180 Seminole Hard Rock Support Services —Hollywood, FL
- Weekends as needed
- Computer literacy
- Writing skills
- Research
Quick Apply
Passenger Service Agent
Triangle Services of Florida Inc —Miami, FL
- From $21.91 an hour
- Weekends as needed
- 18 years or older
- Sales
- English
Front Office Manager
DOUBLETREE DORAL —Doral, FL
- Full-time
- Microsoft Excel
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
12d
E11EVEN - Guest Services Agent
E11EVEN Club Hotel & Residences —Miami, FL
- Extended hours
- Residential
- Hotel
- High school diploma or GED
11d
Front Desk Agent
Biltmore Hotel Limited —Coral Gables, FL
- Overtime
- Computer literacy
- Basic math
- English
Front Desk Agent
Ultra Padel Club —Miami, FL
- $20 an hour
- Full-time
- Hospitality
- Spanish
- Computer literacy
- Employee discount
Quick Apply
11d
Front Desk Agent
HILTON GARDEN INN MIAMI DOLPHIN MALL —Miami, FL
- Part-time
- Hotel
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Best Western Plus Miami Int'l Airport & Coral Gables —Miami, FL
- From $16 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Health insurance
- 401(k)
Quick Apply
Guest Service Agent- AVE Station
Brightline Trains —Miami, FL
- $20 an hour
- Weekends as needed
- 18 years or older
- Experience working with individuals with disabilities
- Basic math
Quick Apply
Guest Services Agent
Hampton Inn & Suites by Hilton - Miami Brickell Downtown —Miami, FL
- $16 - $18 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- US work authorization
- Paid training
Quick Apply
Guest Services Agent
the goodtime hotel —Miami Beach, FL
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
14d
Front Desk Agent
Element Miami Airport —Miami, FL
- $15.00 - $17.50 an hour
- Part-time
- Hotel
- In-person
- Entry level
Quick Apply
Front Desk Agent
SpringHill Suites Miami Airport South —Miami, FL
- Weekends as needed
- Computer literacy
- Hotel
- Typing
- Disability insurance
- Health insurance
Guest Services Agent
Hotel Continental Tapestry by Hilton —Miami Beach, FL
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
GUEST SERVICE AGENT - PART TIME
Home 2 Tru Miami Airport South Blue Lagoon —Miami, FL
- $15 - $17 an hour
- Part-time
- Spanish
- English
- Hotel
- On-the-job training
Customer Care Agent - Customer Care
180 Seminole Hard Rock Support Services —Hollywood, FL
- Weekends as needed
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Tuition reimbursement
Quick Apply
Reservation Agent | RDG
Riviera Dining Group Inc —Miami, FL
- Weekends as needed
- Office
- Typing
- Communication skills
Quick Apply
Reservation Manager
U-Haul —Miami, FL
- Part-time
- Mid-level
- High school diploma or GED
- Time management
- Paid holidays
- Health insurance
MIA Passenger Service Agent (Bilingual: Spanish, English)
Swissport International AG —Miami, FL
- $21.91 an hour
- Part-time
- Experience working with individuals with disabilities
- High school diploma or GED
- Typing
Front Desk Agent II
Hilton Miami Downtown —Miami, FL
- $17 an hour
- Weekends as needed
- Basic math
- English
- Hotel
Quick Apply

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Customer Care Agent II - Customer Care

180 Seminole Hard Rock Support Services
Hollywood, FL

Quick Apply

Job Details

Full-time

Qualifications

Computer operation
Phone communication
Writing skills
Social media platforms
Typing

Full Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Specialist position represents an advancement beyond the Customer Care Representative role with more specialized, complex reservations work and fewer repetitive inbound phone calls. The Specialists will handle group reservations and setup as well as complex VIP reservations. They will answer calls as well, but to a lesser degree than Customer Care Representatives, given the load of complex reservations work for which they’re responsible (often not generated by a phone call).Specialists will research and investigate guest concerns heard through various channels including calls, emails, GEM surveys, Mystery Shoppers, Social Media outlets, etc.

Essential Job Functions:

Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, event and entertainment reservations for VIP guests

Responding to and researching guest concerns through various forms of communication which can include but not be limited to calls, chat, text, emails etc.
Extending the appropriate guest appeasement for service breakdowns or relationship recovery. Document, track and communicate resolution for each guest.
Serving as escalation point for difficult player-related telephone calls; amicably resolve guest related problems in a fast paced environment
Reviewing, on a proactive basis, charges posted to hotel folios by new gaming guests during an evaluation period; assisting Player Development to pick-up charges as appropriate to enhance guest experience and intent to return
Providing guests with a clear picture of Seminole Gaming’s products and services; always leading the call without failing to listen to the voice of the guest
Ensuring that guest requests for reservations and other services are met and confirmed within the guidelines established by management
Handling hotel cashiering duties in the form of posting and refunding advanced deposits, etc.
Creating and maintaining group master accounts
Inputting group rooming lists as needed
Working as liaison between Customer Care and Hotel Sales department to ensure the integrity of all group-related room inventory and master accounts
Serving as a point of escalation for Customer Care Representatives in need of help with complex reservation processing
Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when a specific request cannot be met
Presenting, at all times, a positive view of the Seminole Gaming and its properties when interacting with guests and fellow team members
Escalating difficult and complex situations as they arise
Work with Quality Coach, Team Leaders and Managers to evaluate individual performance and make efforts to improve performance where the need has been indicated
Provide Team Leaders with important observations culled from many guest interactions, offering suggestions to improve process, product or service offerings
Works diligently to support the “Five Fs” culture and team philosophy throughout the property.
Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations

Qualifications

One year or more of directly related experience in an inbound contact center
Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette
Strong Business Writing skills. Ability to communicate in multiple channels always representing the company professionally.
Knowledge of Social Media and the role they play.
Knowledge of property management, reservations and player tracking systems (e.g. LMS, ARTS, CMP) along with proficiency in basic Windows and MS Office packages are considered a plus
Strong verbal communication and interpersonal skills
Experience handling guest calls in a sales-oriented inbound environment
Experience handling reservations in the casino / hospitality industry is considered a plus
Ability to work independently and under direct supervision, while maintaining a high level of productivity
Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor
Must be prepared and able to handle, with composure and tact, a high volume of repetitive guest interactions including escalated calls.
Must be prepared to creatively resolve guest disputes; must be prepared to honor or decline guest requests in a manner which is authoritative and confident, yet respectful and polite
Must demonstrate scheduling flexibility, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required

For a listing of all opportunities, please go to www.gotoworkhappy.com.

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reservation agent jobs in doral, fl

Customer Care Agent II - Customer Care

Passenger Service Agent

Front Office Manager

E11EVEN - Guest Services Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Guest Service Agent- AVE Station

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Front Desk Agent

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GUEST SERVICE AGENT - PART TIME

Customer Care Agent - Customer Care

Reservation Agent | RDG

Reservation Manager

MIA Passenger Service Agent (Bilingual: Spanish, English)

Front Desk Agent II

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