Top 10 Us bank Jobs in Doral, Fl

Technical Support I
U.S. Century Bank —Doral, FL
- Cleaning
- Entry level
Receptionist
U.S. Century Bank —Doral, FL
- Office
- Typing
- Entry level
Part - Time Junior BSA Analyst
U.S. Century Bank —Doral, FL
- Part-time
- Entry level
7d
VP/ Business Banking Lender
U.S. Century Bank —Doral, FL
- Customer service
- Business development
- Senior level
Full Stack Developer
U.S. Century Bank —Doral, FL
- Mid-level
- SQL
- Python
Closing Specialist
U.S. Century Bank —Doral, FL
- Mid-level
- Office
- Organizational skills
Part - Time Universal Banker
U.S. Century Bank —Miami, FL
- Part-time
- Microsoft Excel
- Management
- Mid-level
7d
SVP / Senior Credit Manager
U.S. Century Bank —Miami, FL
- Office
- Mentoring
- Senior level
VP / Business Development Officer
U.S. Century Bank —Miami, FL
- Research
- Mentoring
- Senior level
VP/ Senior Credit Underwriter Lead
U.S. Century Bank —Miami, FL
- Research
- Analysis skills
- Senior level

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AML Investigator
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Certified Anti-Money Laundering Specialist (CAMS) certification preferred. You’ll contribute to the bank’s overall strategy and risk profile by:
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Fraud Investigator
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Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations.
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us bank jobs near doral, fl

Technical Support I

U.S. Century Bank -
Doral, FL

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Job Details

Qualifications

Desktop computer repair
Customer follow-ups
Office equipment routine maintenance
Customer communication
Customer relationship building
Email customer support
Technical support via phone
Incident report management
Client rapport building
Incident management software
In-person customer service
Incident Escalation
Software installation
Trend analysis
Office equipment preventive maintenance
Change management
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Hardware configuration
Incident management operations support
Cleaning
Customer service knowledge base
Online help documentation
Technical support via email
Desktop administration
Escalation handling
Peripheral hardware support
Entry level
Service level agreement (SLA) management

Full Job Description

Technical Support I role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help/technical requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties and/or tasks may be assigned on a needed basis.

1. Evaluate documented resolutions and analyze trends for ways to prevent future problems.

2. Alert management to emerging trends in incidents.

3. Assist in software releases and roll-outs and communication to the end users according to the company’s Change Management policies and procedures.

4. Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.

5. Build rapport and elicit problem details from external and internal customers.

6. Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.

7. Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

8. Apply diagnostic utilities to aid in troubleshooting.

9. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution, in collaboration with System Administrator.

10. Identify and learn appropriate software and hardware used and supported by the organization.

11. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

12. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

13. Test fixes to ensure problem has been adequately resolved.

14. Perform post-resolution follow ups to help requests.

15. Develop help sheets and FAQ lists for end users.

16. Reinforce SLAs to manage end-user expectations.

17. Perform other duties as needed by Manager.

MEMBER FDIC/EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/DRUG FREE WORKPLACE

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us bank jobs in doral, fl

Technical Support I

Receptionist

Part - Time Junior BSA Analyst

VP/ Business Banking Lender

Full Stack Developer

Closing Specialist

Part - Time Universal Banker

SVP / Senior Credit Manager

VP / Business Development Officer

VP/ Senior Credit Underwriter Lead

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