Top 5 Service desk technician Jobs in Dover, De

MO427-Help Desk Analyst 10830
FHR —Dover, DE
- Mid-level
- Typing
- Communication skills
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IT Support Technician - Milford, DE
i.g. Burton —Milford, DE
- Microsoft Excel
- Microsoft Outlook
- Dealership
- Paid holidays
- Disability insurance
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13d
Field Technical Customer Support 3 - Delaware
Intrado Life & Safety, Inc. —Dover, DE
- $36 - $46 an hour
- Full-time
- Microsoft Word
- Computer science
- Computer Science
- Mileage reimbursement
- Paid parental leave
4d
Field Technical Customer Support 3 - Delaware
Intrado —Dover, DE
- $36 - $46 an hour
- Call employer
- Microsoft Word
- Computer science
- Computer Science
- Mileage reimbursement
- Paid parental leave
1d

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IT Support Technician - Milford, DE
i.g. Burton —Milford, DE
Valid driver's license and reliable transportation. Monitor, triage, update, and resolve support calls and tickets in a timely and professional manner.
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13d
Stocker
Walmart —Dover, DE
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
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Service Desk Technician
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Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
6d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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service desk technician jobs near dover, de

MO427-Help Desk Analyst 10830

FHR -
Dover, DE

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Job Details

Qualifications

Phone communication
Typing

Full Job Description

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week) Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Our direct client has an opening for a Help Desk Analyst 10830

This position is up to 14 months with the option of extension. The client is located in Dover, DE

If you are interested, please submit the following:

YOUR CURRENT RESUME

YOUR HOURLY RATE

Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)

Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week)

Interview: One phone call and one Teams meeting

Minimum typing speed of 35 words per minute at 95% accuracy

Role Description:

This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.

The technician troubleshoots, resolves, documents, and escalates tickets as necessary.

Excellent communication and customer service skills are a must.

The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.

Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.

Role Details:

Process all inbound telephone calls, emails, and tickets as assigned.

Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.

95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.

Basic troubleshooting of LAN/WAN issues

Remote troubleshooting of desktop issues

Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)

Proactive responsiveness to time sensitive issues.

This is a diverse business process environment that requires independent critical thinking.

Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.

Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.

Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.

Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.

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service desk technician jobs in dover, de

MO427-Help Desk Analyst 10830

IT Support Technician - Milford, DE

Field Technical Customer Support 3 - Delaware

Field Technical Customer Support 3 - Delaware

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