Top 37 Customer relations manager Jobs in Dover, Nh

Customer Experience Manager
Klüber Lubrication NA LP —New Hampshire
- 3 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Paid time off
Territory Sales Manager
US Foods, Inc. —Seabrook, NH
- $55,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Mileage reimbursement
- Employee stock purchase plan
Customer Service Supervisor
Index Packaging —Dover, NH
- From $29 an hour
- Full-time
- ERP systems
- Pass drug screening
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
11d
Territory Manager - Boston, MA
US Foods, Inc. —Seabrook, NH
- $55,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Mileage reimbursement
- Employee stock purchase plan
Ascentium Vendor Account Manager - Gas Station, Convenience Store, C-Space
Regions —Dover, NH
- $40,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health savings account
- Health insurance
Sr. Manager Strategic Accounts
Albany International Corp. —Rochester, NH
- Up to 50% travel
- 5 years
- Office
Quick Apply
Strategic Account Manager
Fortify Companies —Portsmouth, NH
- Full-time
- Remote
- Marketing
- Research
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Account Manager
Siegwerk Druckfarben AG & Co. KGaA —United States
- Online Application
- Microsoft Word
- Mid-level
- Bachelor's degree
7d
Account Manager
Siegwerk Druckfarben AG & Co. KGaA —United States
- Online Application
- Microsoft Word
- Mid-level
- Bachelor's degree
7d

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Customer Experience Manager

Klüber Lubrication NA LP -
New Hampshire

Apply Now

Job Details

Benefits

Paid holidays
Paid time off
401(k) matching

Qualifications

Tooling
Digital transformation
Data-driven problem-solving
Automation tools

Full Job Description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Klüber Lubrication is a global leader in specialty lubrication and part of the Freudenberg Group. With subsidiaries in 30+ countries and partners worldwide, our custom solutions support nearly every industry - from automotive to food processing. Join us to drive innovation, sustainability, and lasting impact - Together beyond lubrication.

The Customer Experience Manager oversees the daily operations of a local team of Customer Experience Specialists. This role is responsible for ensuring high-quality customer interactions, driving team performance, and implementing process improvements to enhance customer satisfaction. The manager will align local practices with company standards and foster a culture of continuous improvement

Customer Experience Manager

Responsibilities

Lead and Manage Customer Experience Team: Provide strong leadership and direction to the Customer Experience Team. Ensure the team is motivated, engaged, and aligned with company goals. Conduct critical conversations to address performance issues and provide constructive feedback. Monitor and track team members' performance, setting clear objectives and expectations.
Identify and Implement Process Improvements: Analyse current customer experience processes to identify inefficiencies and areas for improvement. Develop and execute strategies to enhance customer satisfaction and operational efficiency.
Drive Customer Success and Proactive Engagement: Establish a proactive customer engagement model that anticipates customer needs, supports onboarding and adoption, improves responsiveness, and strengthens long-term customer relationships. Ensure the team identifies opportunities to improve the customer journey and creates follow-up actions that support customer satisfaction and loyalty.
Support Revenue Retention and Risk Mitigation: Partner with Sales and Sales Operations to identify customer retention risks, service-related dissatisfaction, recurring order issues, contract concerns, and potential churn indicators. Coordinate corrective actions, escalate material risks, and support account retention strategies through timely service recovery and clear internal ownership.
Improve Customer Lifetime Value Through Service Excellence: Use customer feedback, service trends, CRM activity, order behavior, and issue patterns to identify opportunities to improve account health and deepen customer value. Recommend actions that improve repeat business, reduce friction, and support sustainable revenue retention.
Monitor Performance Metrics: Develop, track, and report on key performance indicators (KPIs) to measure the success of customer experience initiatives. Use data to drive decisions and demonstrate improvements.

Qualifications

Bachelor's degree in Business, Management, or a related field.
3-5 years of experience in a customer success or customer experience management
Strong background in process improvement and project management.
Experience with digitalization and automation tools and initiatives.
Excellent leadership and team management skills.
Strong analytical and problem-solving abilities.

Some of your Benefits

Health Insurance

401K Match

Save for retirement with the company's help.

Diversity & Inclusion

We focus on providing an inclusive environment and recognize our diversity contributes to our success.

Paid Holidays

With paid-time off, local holidays are all the way more relaxing.

Personal Development

We offer a variety of trainings to ensure you can develop in your career.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Apply Now

Refine Your Search

customer relations manager jobs in dover, nh

Customer Experience Manager

Territory Sales Manager

Customer Service Supervisor

Territory Manager - Boston, MA

Ascentium Vendor Account Manager - Gas Station, Convenience Store, C-Space

Sr. Manager Strategic Accounts

Strategic Account Manager

Account Manager

Account Manager

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