Top 8 Customer support & client services managers Jobs in Dover, Oh

Customer Service Supervisor
H-P Products —Louisville, OH
- Full-time
- Microsoft Excel
- 5 years
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
11d
Technical Customer Service Manager
Hendrickson —Canton, OH
- 7 years
- Microsoft Outlook
- Engineering
- Wellness program
- Paid holidays
Quick Apply
4d
Associate Service Quality Specialist
Diebold Nixdorf —North Canton, OH
- Full-time
- English
- High school diploma or GED
- Continuous improvement
9d
Client Onboarding Supervisor | Retirement Plans
CBIZ —North Canton, OH
- Hybrid work
- Customer service
- 5 years
- Writing skills
- Retirement plan
Customer Care Supervisor
Weaver Leather —Mount Hope, OH
- Computer literacy
- Mid-level
- Office

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Customer Service Supervisor

H-P Products -
Louisville, OH

Quick Apply

Job Details

Full-time
11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Teamwork
ERP systems
Employee relationship building
Team development
Organizational skills
Productivity software
Process management
Manufacturing company experience

Full Job Description

H-P PRODUCTS, INC.

Job Title: Customer Service Supervisor

Department: ETB Sales & Marketing

Reports To: Business Operations Manager

FLSA Status: Salary Exempt

Location: 512 W Gorgas St Louisville OH 44641

Position Summary

The Customer Service Supervisor provides leadership and day-to-day direction to the Customer Service team while remaining actively engaged in operational responsibilities. This role combines hands-on customer service with team leadership, ensuring the timely and accurate resolution of complex customer issues, management of key accounts, and continuous process improvement initiatives. The Customer Service Supervisor fosters a high-performance team through coaching, accountability, and ongoing development, while ensuring efficient order processing and the delivery of exceptional customer service across all three market segments (catalog, custom, and central vacuum).

Key Responsibilities

1. Leadership & Team Management

Supervise the daily activities of the Customer Service Representatives.
Set priorities and balance workloads.
Coach, mentor, and develop team members.
Conduct performance evaluations and provide regular feedback.
Monitor attendance and productivity.
Recruit, interview, onboard, and train new employees.
Foster a positive, collaborative team environment.

2. Customer Service Operations

Personally manage assigned customer accounts and key relationships.
Cross-functional CSR responsibilities for all three market segments (catalog, custom, and central vacuum).
Handle escalated customer concerns and service issues.
Assist with order entry, order management, and problem resolution during peak workloads.
Work directly with customers to ensure timely resolution of issues.

3. Cross-Functional Collaboration

Partner with Sales, Production, Purchasing, Logistics, and Accounting to resolve customer issues.
Coordinate communication regarding order status, inventory constraints, and production schedules.
Support company initiatives and process improvements across departments.

4. Process Improvement

Identify opportunities to improve workflows and customer experience.
Develop and maintain standard operating procedures.
Assist with the implementation of new systems and technologies

Qualifications

Education and Experience:

5+ years of customer service experience in a manufacturing or distribution environment.
2+ years of supervisory or leadership experience preferred.
Strong ERP system experience (such as MAPICS).
Excellent communication, organization, and problem-solving skills.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Advanced computer skills and experience with all Microsoft platforms (Excel, Word, Teams, PowerPoint, etc.)

What Success Looks Like for the Customer Service Supervisor:

Leads by example.
Is willing to jump in and help when the team is overwhelmed.
Holds employees accountable while providing support and coaching.
Makes decisions confidently and communicates clearly.
Builds trust with both customers and employees.
Continuously looking for ways to improve efficiency and service.
Cross training between all 3 market segments (catalog, custom, and central vacuum)

Performance Metrics

Track order accuracy, response times, and customer satisfaction.
Ensure departmental goals are achieved.

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer support & client services managers jobs in dover, oh

Customer Service Supervisor

Technical Customer Service Manager

Associate Service Quality Specialist

Client Onboarding Supervisor | Retirement Plans

Customer Care Supervisor

Other jobs to consider

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I want to receive the latest job alert for customer support & client services managers in dover, oh

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