Our Company
More than a utility company, Unitil provides energy for life.
Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.
Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.
Take advantage of a comprehensive benefits package.
Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.
- Note: Benefit offerings may differ between union and non-union employee groups
Position Purpose
Plan, coordinate, and supervise personnel associated with the installation, calibration, programming, maintenance, troubleshooting and repair of meter instrumentation, telemetering communication equipment, Automated Meter Reading (AMR) technology, MV90 meter reading systems, MVRS meter reading system, meter reading handheld and drive-by equipment, credit order processes, and work order processes. Coordinate gas meter inventory data including the purchasing, testing, refurbishment, and retirement of gas meters for three regional operating centers. Analyze account billing components and metering accuracy. This position is that of a working supervisor, responsible for supervising and performing job functions within assigned areas. Ensure that interactions with customers reflect the highest standards of conduct and professionalism. Collaborate with other departments to ensure the accuracy and effectiveness of gas metering reading processes. Ensure that all work activities adhere to safe work practices, regulatory requirements, and company policy and procedures.
Principal Accountabilities
55%
Supervision: Plans, schedules, and supervises personnel to ensure efficient and effective performance: (1) meter programming; (2) meter reading (3) work order processing; (4) installation and O & M services associated with instrumented gas meter accounts.
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Develop plans, estimates, authorizations, schedules, and instructional documents to carry out required maintenance and inspection/testing activities in areas of responsibility
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Coordinate, direct, and supervise the work activities of the meter reading, credit, gas meter instruments
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Audit work practices on a monthly basis to ensure employees are adhering to safe work procedures
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Assign and distribute daily workload to employees and monitor performance
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Ensure compliance with regulatory meter reading and testing requirements
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Monitor MV-90 daily operations to ensure interval meter reading data is provided to transportation accounts suppliers according to established timeframes
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Oversee the installation, programming, and maintenance of AMR devices.
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Oversee the installation, programming, and maintenance of gas meter instruments.
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Provide accurate data to the Billing and Credit Departments including the investigation of meter reading data, work order data, location verification.
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Manage the Large Volume Meter processes and record retention.
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Map and route existing and newly acquired areas for optimal efficiency and equitable work distribution
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Ensures the timely completion of all necessary records and documentation needed for accounting, regulatory, asset management, and related purposes.
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Ensures successful cross-boundary interface with other functional areas in the value chain including customer accounting, customer service, procurement & inventory, plant records, plant accounting, engineering, gas operations and system dispatching.
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Ensure compliance with safety rules and work practices.
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Provide input for annual capital and O&M budget development.
25%
Operational Performance - Metering and Non-Payment
Ensures customer satisfaction, meeting customer schedules by ensuring all metering equipment is purchased, programmed and tested. Ensures metering accuracy for all customers from the meter through the AMR and MV90 systems.
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Prepares, maintains, and analyzes statistics and schedules to measure departmental performance.
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Collaborate with Safety and Training Department to create a safe working environment and ensures achievement of department and company safety goals.
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Ensure capital expenditures meet budget goals.
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Ensure operations and maintenance expenditures meet budget goals.
20%
Leadership: Develops and maintains a high-performance work force; acknowledges and rewards employee’s strengths and accomplishments. Fosters a work environment of commitment and achievement, setting high performance standards, and providing the direction, training, and development needed to achieve these standards. Articulates and generates enthusiasm for the Company’s mission and goals. Leads by example; demonstrates a strong commitment to Unitil’s Core Principles and values and instills this same commitment in all employees.
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Identifies essential skills, provides appropriate training, and clearly articulates expectations for conduct and performance.
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Communicates openly by regularly discussing department expectations, company strategic plans and goals, and encouraging two way communications and incorporating their feedback.
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Confronts issues, addresses conflict, resolves problems and recommends solutions, which may sometimes require taking a tough principled stand, even if unpopular.
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Promotes positive working relationships.
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Demonstrates self-awareness, self regulation, passion, empathy, and social skills when interfacing with co-workers and subordinates.
As Needed
Capitalizes on unplanned opportunities and responds to unforeseen situations; undertakes and completes assignments and special projects as assigned by management. Collaborates with other supervisors within the Operations group and provides assistance and auxiliary support.
Qualifications
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Associates degree with a technical or business focus
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5 years of progressively responsible experience including proven supervisory experience.
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Must maintain a valid motor vehicle driver’s license for the state of residence.
Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Last Updated: 06/04/2026
