Top 9116 Customer experience manager Jobs in Downers Grove, Il

Customer Success Manager
Diagnostic Support Services —Aurora, IL
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Laboratory experience
- Health insurance
- Dental insurance
Quick Apply
District Manager - MA, CT, NH & NY
Ace Hardware Corporation —Oak Brook, IL
- $103,000 - $120,000 a year
- Full-time
- Microsoft Outlook
- Inventory management
- 5 years
7d
Marketing Manager
Leslie Heating, Cooling, Plumbing, & Electric —Lombard, IL
- $85,000 - $115,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Profit sharing
- Disability insurance
Quick Apply
Southwest Suburban Chicago-Retail Manager
Binny's Beverage Depot —Naperville, IL
- $65,000 - $95,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays
Quick Apply
6d
3PL Customer Account Manager
TRIFECTA TRANSPORT —Lombard, IL
- From $55,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
10d
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
The North Face: Store Manager - Oakbrook Center
VF Corporation —Oak Brook, IL
- $76,800 - $96,000 a year
- Full-time
- 5 years
- Word processing
- Merchandising
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Assistant Manager, Guest Experience | Oakbrook
Lululemon —Oak Brook, IL
- $25.03 - $42.34 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
6d
Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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Retail Experience Manager
Best Buy —Downers Grove, IL
- $54,600 - $94,700 a year
- Part-time
- Military
- Mid-level
- 1 year
- Paid time off
- Employee discount
5d
Office Manager
Olympik Signs, Inc. —Lombard, IL
- $50,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
7d
Workplace Experience Manager
Cushman & Wakefield —Addison, IL
- $89,250 - $105,000 a year
- Full-time
- Office
- Master's degree
- Business development
- Health savings account
- Disability insurance
Quick Apply
4d
Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Work from home
Customer Success Manager (Remote)
Aprimo US LLC —Chicago, IL
- $105,000 - $140,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Project management
- Commuter assistance
- Health savings account
Quick Apply
14d
The North Face: Assistant Manager - Oakbrook Center
VF Corporation —Oak Brook, IL
- $24 - $36 an hour
- Full-time
- Word processing
- Merchandising
- Mid-level
Quick Apply
Hotel Manager
Sheraton Lisle Naperville Hotel —Lisle, IL
- $90,000 - $110,000 a year
- Weekends as needed
- Inventory management
- Office
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Store Manager- Bench
DICK'S Sporting Goods —Lombard, IL
- $95,700 - $165,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
Assistant Village Manager
Elk Grove —Elk Grove Village, IL
- $115,203 - $156,438 a year
- Full-time
- 5 years
- Research
- Office
- Health insurance
- Dental insurance
Office Manager
Downers Grove Orthodontics —Downers Grove, IL
- $25 - $28 an hour
- Full-time
- Dental office
- Computer skills
- In-person
- Paid time off
Quick Apply
7d
RCM Account Manager
Jorie AI —Oak Brook, IL
- $110,000 - $130,000 a year
- Full-time
- Remote
- Senior level
Quick Apply
4d

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customer experience manager jobs near downers grove, il

Customer Success Manager

Diagnostic Support Services
Aurora, IL

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Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Teamwork
Management
Team development
Bachelor's degree
Attention to detail
Management reporting

Full Job Description

Company Summary:

Diagnostic Support Services (DS2) provides healthcare organizations with the most needed laboratory and medical support services — including custom kitting & supplies, specimen collection & medical services, medical courier & transportation, and technology & integration.

Our mission is to serve as a single point of contact for our clients, helping them integrate our solutions and proprietary technology into their workflow to create efficiency, reduce costs, and stay competitive.

We proudly support a wide range of healthcare organizations — from medical laboratories and pharmaceutical companies to direct-to-consumer healthcare brands and clinical research organizations.

At DS2, our team is dedicated to delivering prompt, specialized, and compassionate service with a clear focus on improving both customer experience and patient outcomes.

Job Summary:

The Manager, Customer Success is responsible for leading the day-to-day operations of DS2's Customer Success and Logistics functions, ensuring exceptional client service, operational efficiency, and successful execution of client programs. This role provides leadership, coaching, and oversight to the Customer Success Project Management team while serving as a key operational partner across departments including Warehouse, Logistics, Phlebotomy, Sales, Finance, and Operations.

The Manager is responsible for overseeing client support activities, carrier management, operational workflows, and service delivery execution. This position ensures client needs are met through proactive communication, effective problem-solving, and cross-functional collaboration while driving process improvements that enhance customer satisfaction, operational performance, and scalability.

The ideal candidate is a strong people leader with experience in customer success, logistics, and operational management who thrives in a fast-paced healthcare services environment and is committed to delivering exceptional service to both clients and patients.

Key Responsibilities:

Team Leadership & Customer Success Oversight

Lead and support the Customer Success Project Management team, including coaching, training, performance management, and operational guidance.
Oversee daily workflows and ensure timely completion of client requests, escalations, and operational tasks.
Foster a customer-centric culture focused on responsiveness, accountability, and service excellence.
Assist with onboarding and training of new team members.
Monitor team performance metrics and identify opportunities for operational improvement and development

Operational Support & Process Management

Maintain documentation related to client requirements, pricing requests, and operational procedures.
Assist with implementation planning and operational readiness for new and existing clients.
Support internal reporting initiatives and provide insights related to client activity, and carrier performance.
Ensure compliance with company procedures, service standards, and client-specific requirements.
Assist in developing and improving SOPs, workflows, and customer success processes.

Cross-Functional Collaboration

Partner with Operations, Sales, Finance, and Customer Support teams to ensure alignment on client deliverables and operational priorities.
Communicate operational updates, risks, and service concerns proactively to leadership and stakeholders.
Support process improvement initiatives focused on operational efficiency and customer satisfaction.

Qualifications

Bachelor’s degree preferred or equivalent professional experience.
5+ years of experience in Customer Success, Operations Management, or Team Leadership roles.
Experience in healthcare, laboratory services, mobile phlebotomy, or medical logistics is required.
Previous experience managing or leading teams in a fast-paced operational environment.
Exceptional organizational and multitasking skills with strong attention to detail.
Ability to manage multiple priorities and shifting operational demands.
Strong written and verbal communication skills.
Proficiency in CRM systems such as Salesforce, and Microsoft Office.

Work Conditions:

On-site at DS2’s Aurora facility.
May involve lifting up to 50 lbs and occasional after-hours availability for facility emergencies or maintenance work.

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work in office, 5 days a week?

Experience:

Management: 1 year (Required)
Healthcare: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in downers grove, il

Customer Success Manager

District Manager - MA, CT, NH & NY

Marketing Manager

Southwest Suburban Chicago-Retail Manager

3PL Customer Account Manager

Manager, Customer Support

The North Face: Store Manager - Oakbrook Center

Assistant Manager, Guest Experience | Oakbrook

Customer Service Lead

Retail Experience Manager

Office Manager

Workplace Experience Manager

Manager, Customer Support

Customer Success Manager (Remote)

The North Face: Assistant Manager - Oakbrook Center

Hotel Manager

Store Manager- Bench

Assistant Village Manager

Office Manager

RCM Account Manager

I want to receive the latest job alert for customer experience manager in downers grove, il

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