About Elite Lighting
Elite Lighting is an Equal Employment Opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions here will be based on merit, qualifications, and abilities, not on any mental or physical disability. This Company complies with the law regarding "reasonable accommodation" for disabled employees and applicants.
This Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, national origin, age, ancestry, mental or physical disability, medical condition, genetic information, marital status, military/veteran status, association based on status, perceived status, reproductive health decision-making, off duty and off-site cannabis use, or any other characteristic protected by law.
This policy governs all aspects of employment, including hiring, promotion, job assignment, compensation, discipline, access to benefits, training, termination or other aspects of employment.
Any employee can raise concerns and make reports to any member of management without fear if reprisal. Should any employee raise concerns or make reports to you, you should immediately inform a member of management. Americans with Disabilities (ADA) / California Fair Employment and Housing Act (FEHA)
The Americans with Disabilities Act ("ADA") (applies to employers with 15 or more employees) and the California Fair Employment and Housing Act ("FEHA") (applies to employers with 5 or more employees) protects qualified employees with disabilities from discrimination in the workplace.
If you feel you may be disabled in any way, notify your supervisor in writing as soon as possible. The required submittal form can be obtained from your Human Resources Department. Once you have submitted the form, the Company will make every effort to open up a “dialogue” with you in attempt to determine whether the Company can make a “reasonable accommodation” for your disability.
At no time will the Company discriminate, harass, or retaliate in any way against you for making your accommodation request. Any type of harassment or discrimination whether real or perceived shall be reported immediately.
Company Introduction:
Elite Lighting is a leading manufacturer of lighting fixtures that impacts the industry nation-wide. We provide services in engineering, lighting design and consultancy, quotations, product selection and availability, customer service, technical support, marketing, and web design. Our culture is fast-paced, collaborative, and rewarding. We offer training, career development, and upward mobility to the right candidates. As a family-owned business in operation since 1998, we function with the heart of an independently-owned business but with the growth and scale of a large corporation. Elite Lighting fosters a safe, clean environment and we have implemented the necessary safety precautions and cleaning procedures to keep our employees safe and healthy. If you have a can-do attitude and the willingness to put in the hard work to see results develop over time, we encourage you to apply!
Job Title: Customer Service Representative & Project Management
Department: Customer Service
Reports to: Customer Service Manager
Summary:
The Inside Sales/ Project Manager/ Customer Service Representative ensures the satisfaction of our customers by providing the highest quality of service. Their aim is to provide excellent customer service and to promote this idea throughout the company. The Customer Service/Project Management Representative interacts with customers to provide information in response to inquiries about products and services, and resolves issues that develop in the day-to-day operations. . The representative must comply with the customer service role as the “advocate” of our customers at all times within the scope of company policies and procedures.
Duties and Responsibilities:
· Maintain good attendance and reports promptly for work on all work days (Monday to Friday) to ensure the department has the maximum support needed; Complies with the maximum amount of time allotted for lunch and rest breaks.
· Comply with all company-mandated policies and procedures.
· Keep accurate records of discussions or correspondence with customers.
· Answer all phone calls directed to Customer Service promptly and professionally. Answer all email inquiries within the same day time frame. Calls and emails will mainly relate to helping customers with product questions, price inquiries, stock checks, provide accurate order lead times, minor technical support, shipping rate quotes, and providing shipment tracking information.
· Promote increased sales and stocking capacity for assigned new and existing customers.
· Expedite customer samples ensuring to track these samples through delivery; Follow-up with customers receiving samples to influence the sale in favor of Elite.
· Resolve incoming requests/issues from customers professionally, promptly, and thoroughly. Few issues may be more complex, employee will work with upper management to find a reasonable solution to each.
· Provide minor product troubleshooting, and general follow-up as needed.
· Interact with employees of other departments in a professional and respectful manner. Position requires a high level of interaction with the Shipping, Assembly, Order Entry, and Accounts Receivable Departments.
· Review purchase orders received directly through email for accuracy of part number and price, if inconsistencies are found contact customer for clarification or adjustment.
· Enter sample orders as needed.
· Track high priority orders for customers to make sure promised lead times and delivery schedules are followed. This will require strong follow-up with purchasing, data entry, and assembly teams.
· Organizes to-do list by continuously monitoring incoming email, tracking priority orders, monitoring open orders, and calling customers. Employee will run weekly reports to monitor orders assigned to his/her respective regional sales team.
· Other duties as needed.
Qualifications
Must be available to interview and start right away. Serious applicants only, we're looking for a long-term candidate looking for a company to call "home."
· Must Type a Minimum 45 WPM.
· Candidates with Electrical, Electronic, or are Technically-Inclined are preferred.
· High School Diploma required/Bachelor Degree Preferred.
· 5 years MINIMUM of customer service experience in an office setting.
· Candidates with experience in Sales, Marketing, or Production are preferred.
· Must have knowledge of the basics of a purchase order.
· Must have knowledge of warehousing principles.
· Must have simple arithmetic/accounting knowledge.
· Proficient with the Internet.
· Good knowledge of MS Suite, Specifically Excel, Word, and Outlook.
Personal characteristics:
The Customer Service Representative should demonstrate competence in some or all of the following:
· Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
· Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
· Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
· Lead: Positively influence others to achieve results that are in the best interest of the organization.
· Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
· Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
· Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Working Conditions:
· Employee works in a heat/cold-controlled environment inside the office section using a computer, monitor, and keyboard for most of the day.
· Uses phone and email to communicate with customers.
· May "chat" and meet with customers in person on occasion.
· 90-Day Trial Period.
Job Type: Full time in office (7:30 AM to 5:00 PM with overtime)
Supplemental Pay: Bonus pay
Work location: One location
Benefits:
- Health insurance
- Dental insurance
- 401(k)
- Vision insurance
- Life insurance
- Employee discount
- Employee assistance program
- Yearly performance-based bonus
- 40 hours paid sick time
- Other
Pay: Starting from $23.00 per hour
Job Type: Full-time
Pay: From $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
People with a criminal record are encouraged to apply
Ability to Commute:
- Commerce, CA 90040 (Preferred)
Ability to Relocate:
- Commerce, CA 90040: Relocate before starting work (Preferred)
Work Location: In person
