Top 1403 Support analyst Jobs in Downey, Ca

Service Desk Analyst
Financial Partners Credit Union —Downey, CA
- $30 - $42 an hour
- Research
- Mid-level
- Communication skills
Quick Apply
4d
TEMPORARY NETWORK SUPPORT ANALYST (INFORMATION TECHNOLOGY SERVICES)
LA Metro —Los Angeles, CA
- $32.37 - $48.53 an hour
- Temporary
- Microsoft Outlook
- Computer Science
- Writing skills
- Paid jury duty
- AD&D insurance
13d
IT SUPPORT ANALYST
Union Rescue Mission —Los Angeles, CA
- $23 - $27 an hour
- Writing skills
- Mid-level
- Office
Quick Apply
IT Support Analyst II
CIBD —Orange, CA
- $34 - $38 an hour
- Full-time
- Computer science
- Computer Science
- BLS Certification
- 403(b) matching
- Paid holidays
Quick Apply
5d
Desktop Support Analyst- 2 Positions Available
California State University, Long Beach —Long Beach, CA
- $5,787 - $8,430 a month
- Multiple hires
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
2d
QA Sr Analyst (Contract)
PlayStation Global —Los Angeles, CA
- $27.22 - $40.87 an hour
- Contract
- Remote
- Computer Science
- Bachelor of Science
- Research
Quick Apply
Support Products Analyst
Amatriot Group, LLC —Monrovia, CA
- $50,000 - $70,000 a year
- Extended hours
- Hybrid work
- Organizational skills
- Entry level
Quick Apply
Desktop Support Analyst- 2 Positions Available
California State University —Long Beach, CA
- Multiple hires
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
2d
Desktop Systems Analyst
Glidewell Dental —Irvine, CA
- $27.81 - $34.00 an hour
- Full-time
- 5 years
- Research
- Mid-level
Technical Support Analyst
Pillsbury Winthrop Shaw Pittman LLP —Los Angeles, CA
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
System Support Analyst
TRISTAR RISK MANAGEMENT —Long Beach, CA
- $25 - $30 an hour
- Full-time
- Hybrid work
- Basic math
- Mid-level
- Office
Quick Apply
Board Certified Behavior Analyst | BCBA
FirstSteps for Kids, Inc. —Redondo Beach, CA
- $85,000 - $95,000 a year
- Doctoral degree
- Experience working with children
- Children
- Wellness program
- Paid holidays
Quick Apply
Board-Certified Behavior Analyst (BCBA)
United Therapy Center Inc —Downey, CA
- $100,000 a year
- Part-time
- School experience
- Experience working with individuals with developmental disabilities
- HIPAA
- Paid training
- Mileage reimbursement
Quick Apply
Sr Behavior Analyst (BCBA) - Hybrid $8K sign-on bonus
Autism Learning Partners —Lynwood, CA
- 8 hour shift
- Hybrid work
- Experience working with individuals with developmental disabilities
- Current TB test
- Mid-level
- Continuing education credits
- Disability insurance
Quick Apply
Board Certified Behavior Analyst (BCBA)
MVP Consulting Group —Glendale, CA
- $90,000 - $110,000 a year
- Part-time
- Hybrid work
- Background check
- Writing skills
- Master's degree
- Flexible schedule
Quick Apply
1d
Sr Behavior Analyst (BCBA) - Hybrid
Autism Learning Partners —Commerce, CA
- 8 hour shift
- Hybrid work
- Experience working with individuals with developmental disabilities
- Current TB test
- Mid-level
- Continuing education credits
- Disability insurance
Quick Apply
Senior Hazards/Hazardous Materials Analyst
Aspen Environmental Group —California
- $125,000 - $150,000 a year
- Email
- Microsoft Excel
- 11+ years
- Master's degree
Quick Apply
Hybrid BCBA (Board Certified Behavior Analyst)
Creative Solutions for Hope —Pasadena, CA
- $95,000 - $100,000 a year
- 8 hour shift
- Hybrid work
- Background check
- Experience working with individuals with developmental disabilities
- CPR Certification
- Mileage reimbursement
- Paid holidays
Quick Apply
Principal Clinical Research Analyst - Class III Medical Devices (EU MDR Clinical Affairs Expert)
BIOTRONIK —Tustin, CA
- $165,000 - $185,000 a year
- Online Application
- Hybrid work
- 7 years
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Board Certified Behavior Analyst (BCBA)
Community Autism Services —Pomona, CA
- $85,000 - $95,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Mid-level
- Experience working with children
- Health insurance
- Dental insurance
Quick Apply

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support analyst jobs near downey, ca

Service Desk Analyst

Financial Partners Credit Union -
Downey, CA

Quick Apply

Job Details

$30 - $42 an hour
4 days ago

Qualifications

Desktop computer repair
Asset management
Non-technical user support
Network troubleshooting
Confidential information handling
Email customer support
Technical support via phone
IT user and group management
Data permissions
Phone communication
IT asset management
Technical documentation
System performance optimization
Hardware maintenance
Operating system updates
Research
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
Multi-factor authentication (MFA) implementation
User training (technical support)
DHCP
Corrective maintenance
Patch management
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Hardware configuration

Full Job Description

The Service Desk Analyst is responsible for providing technical assistance and support related to computer systems, hardware, and software, and responding to user requests. In addition, they manage, maintain, and deploy the hardware images and assets, maintain user accounts, ensure the security of hardware and software assets, comply with audit requirements, and assist with various IT projects.

ESSENTIAL RESPONSIBILITIES:

Provide Technical Support:
- Respond to Service Desk incidents and service requests (tickets), which may be routed to IT via email, chat, or phone call.
- Troubleshoot and resolve technical issues, such as network connectivity problems, software errors, and hardware malfunctions.
- Research issued to determine best course of action for resolving incidents.
- Escalate complex issues to senior team members, Information Security, Network and Infrastructure, or IT Management for resolution.
- Monitor both their personal and team ticket queues.
- Properly prioritize incidents based on the published Priority Matrix Adhere, and to complete incidents within established Service Level Agreements.
Install and Configure Systems:
- Maintain an up to date image used to image computers quickly.
- Accurately complete the PC Build Checklist and provide peer review for others on the team.
- Set up and deploy computer systems, including installing operating systems, software applications, drivers, and peripherals.
- Configure computer hardware, such as ID scanners, receipt printers, check printers, and MFPs to ensure proper functionality.
Maintain Computer Systems:
- Perform routine maintenance tasks, such as installing updates, patches, security fixes, and removing unsupported or end of life software on computer systems.
- Update asset assignment records as machines are deployed, lost, or retired.
- Create and maintain records for hardware that is ewasted.
- Monitor system performance and take proactive steps to ensure optimal performance.
- Add / remove computers from the automated maintenance system (CCleaner Cloud).
- Promptly report and take corrective action for any security violations that are discovered.
- Ensure end-of-life or unsupported software is removed from computer systems to reduce security vulnerabilities and licensing issues.
User Account Management:
- Create and maintain user accounts and access permissions, and update records accordingly.
- Manage permissions and file maintenance for network shares used for user and department folders.
- Deploy Yubikeys / MFA and assist users in configurating them.
- Reset passwords and troubleshoot account-related issues.
- Update user Branch and Check Printer assignments within Symitar as users move between branches.
Collaborate with IT Team:
- Work closely with other IT team members to resolve technical issues and provide support.
- Participate in team meetings and contribute ideas for improving IT processes and services.
- Responsible for communications / updates to users and management during major outages.
- Participate in cross functional project teams.
Ensure Security and Privacy:
- Follow security policies and best practices to protect systems and data from unauthorized access.
- Adhere to privacy regulations and company policies regarding sensitive information.
Documentation and Training:
- Document processes, solutions, and troubleshooting steps for future reference.
- Assist in training end-users on basic IT concepts and applications.
Learn and Grow:
- Stay up to date with emerging technologies and industry trends.
- Participate in training programs and pursue certifications to enhance skills and knowledge.
Customer Service:
- Provide excellent customer service to end-users, ensuring their technical issues are resolved in a timely and professional manner.
- Escalate issues to other IT teams or vendors quickly when needed.
- Communicate technical information clearly and concisely to non-technical users.

EDUCATION and/or EXPERIENCE:

Proven work experience as a Service Desk Analyst or similar role.
Strong knowledge of Windows and Mac operating systems.
Experience with Microsoft Office Suite and other common software applications.
Familiarity with Active Directory, DNS, DHCP, and Networking.
Hands-on experience with computer hardware components.
Excellent research and troubleshooting skills.
Good communication and customer service skills.
Ability to work independently and in a team environment.
Experience with patch management tools and practices.
Ability to work independently and as part of a team.

Quick Apply

Refine Your Search

support analyst jobs in downey, ca

Service Desk Analyst

TEMPORARY NETWORK SUPPORT ANALYST (INFORMATION TECHNOLOGY SERVICES)

IT SUPPORT ANALYST

IT Support Analyst II

Desktop Support Analyst- 2 Positions Available

QA Sr Analyst (Contract)

Support Products Analyst

Desktop Support Analyst- 2 Positions Available

Desktop Systems Analyst

Technical Support Analyst

System Support Analyst

Board Certified Behavior Analyst | BCBA

Board-Certified Behavior Analyst (BCBA)

Sr Behavior Analyst (BCBA) - Hybrid $8K sign-on bonus

Board Certified Behavior Analyst (BCBA)

Sr Behavior Analyst (BCBA) - Hybrid

Senior Hazards/Hazardous Materials Analyst

Hybrid BCBA (Board Certified Behavior Analyst)

Principal Clinical Research Analyst - Class III Medical Devices (EU MDR Clinical Affairs Expert)

Board Certified Behavior Analyst (BCBA)

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