Top 1214 Member services representative Jobs in Draper, Ut

Member Service Representative
SoFi —Cottonwood Heights, UT
- $20 an hour
- Call employer
- Background check
- Computer literacy
- Office
Patient Service Representative
Intermountain Healthcare —Draper, UT
- $18.31 - $23.80 an hour
- Part-time
- Hybrid work
- Word processing
- Computer literacy
- High school diploma or GED
2d
Part-time Member Service Representative
Deseret First Credit Union —South Jordan, UT
- From $21 an hour
- Part-time
- Office
- High school diploma or GED
- Financial services
- Paid holidays
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Vincent Campo - State Farm Agent —West Jordan, UT
- $80,000 - $110,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Inside Sales - Must have doors, millwork, or building materials experience
Ready Made Trusses & Builders Supply —Salt Lake City, UT
- $23 - $28 an hour
- Full-time
- Spanish
- Writing skills
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
1d
Shift Manager
Del Taco —Park City, UT
- Part-time
- Ability to walk for extended periods
- Basic math
- English
- Opportunities for advancement
Quick Apply
Security Officer
Westgate Resorts —Park City, UT
- $21 an hour
- Weekends as needed
- Background check
- CPR Certification
- Military
- Free parking
- Paid holidays
Marketing Coordinator
Davenport Foundation Repair —West Jordan, UT
- $55,000 - $60,000 a year
- Full-time
- Social media management
- English
- In-person
- Health insurance
- Dental insurance
Quick Apply
Shift Manager
Del Taco —Taylorsville, UT
- Part-time
- Ability to walk for extended periods
- Basic math
- English
- Opportunities for advancement
Quick Apply
Restaurant Manager
Del Taco —West Jordan, UT
- Part-time
- Spanish
- Sales
- ServSafe
Quick Apply
Restaurant Manager
Del Taco —Salt Lake City, UT
- Part-time
- Spanish
- Sales
- ServSafe
Quick Apply
Customer Service Representative / Legal Assistant - Bilingual (Spanish/English)
JOHNSON MARK LLC —Salt Lake City, UT
- From $16 an hour
- Full-time
- Spanish
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
Care Team Sales Representative
Simplicity Laser —Lindon, UT
- $15 - $17 an hour
- Email
- Bilingual
- Administrative experience
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
5d
Shift Manager
Del Taco —Draper, UT
- Part-time
- Ability to walk for extended periods
- Basic math
- English
- Opportunities for advancement
Quick Apply
Assistant Manager
Del Taco —Draper, UT
- Part-time
- Sales
- Restaurant management
- Employment & labor law
Quick Apply
Assistant Manager
Del Taco —Orem, UT
- Part-time
- Sales
- Restaurant management
- Mid-level
Quick Apply
Entry Level Sales Rep- High Pay, Fast Growth
Phoenix Exteriors —Pleasant Grove, UT
- $100,000 - $120,000 a year
- Full-time
- Residential
- Entry level
- Opportunities for advancement
Quick Apply
9d
Entry Level Sales Rep- High Pay, Fast Growth
Phoenix Exteriors —Lehi, UT
- $100,000 - $120,000 a year
- Full-time
- Residential
- Entry level
- Opportunities for advancement
Quick Apply
9d
Neighborhood Marketing Representative
Midway Painting Company —Salt Lake City, UT
- $800 - $1,500 a week
- Part-time
- Background check
- Sales
- Ability to walk for extended periods
- Paid training
Quick Apply
8d
Crew Member
Snow Star LP dba Stellaris Group a Carls Jr Franch —Sandy, UT
- Part-time
- Bilingual
- High school diploma or GED
- Quick service & fast food restaurant
Quick Apply

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Member Service Representative

SoFi -
Cottonwood Heights, UT

Apply Now

Job Details

$20 an hour

Qualifications

Computer operation
Computer literacy
De-escalation techniques
High school diploma or GED
Managing clients in a customer support role
Computer skills

Full Job Description

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

As a SoFi Member Service Representative, you will be responsible for providing best-in-class service for SoFi's financial service products, including bank and investment accounts. You will support SoFi's fast-paced and high-growth environment by responding to inbound inquiries from SoFi Members across multiple communication channels, primarily phone and chat. You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member's concerns and seeing them through to resolution.

What you'll do:

Provide industry-leading customer service that leverages soft skills, balancing being efficient and ultimately leading to First Call Resolution (FCR)
Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking, investment and credit card products
Timely and accurately deliver information to SoFi Members while notating correspondence after each customer contact is handled
Take ownership of resolving member inquiries and attempt to foresee causes for additional inquiries
Exercise consultative techniques demonstrating advocacy for customers, effective call control, and educating members on various tools/features to help them get their money right
Troubleshoot, advocate, and show genuine empathy in conversations to deescalate simple or complex inquiries
Meet or exceed specific performance metrics designed to measure the core responsibilities of the role
Proactively share insights with management regarding inquiries, concerns, and or complaints to improve our products, operations, and policies
Expand the scope of your primary role to support other lines of business based on business needs
Receive inbound calls and chats, raise service request tickets, send emails, and perform callbacks to client customers
Problem solves and promptly handles escalated issues requiring special handling through coordination with various internal departments to find resolutions to customer queries/issues/concerns
Manage customer expectations on timeline and resolution. Find the best solutions to ensure customer requirements are met
Proactively follow up on outstanding issues with internal functional areas and with external clients.
Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines and SoFi Member Experience standards

What you'll need:

Previous customer service experience, preferably in a similar industry or Call Center environment
Strong verbal and written communication skills
Experience with providing world-class customer service and meeting critical deadlines in a dynamic, rapidly changing environment
Active listening skills to understand customer needs and provide effective solutions
Basic computer skills with solid proficiency in Google Suite
Empathy and patience in dealing with customer inquiries and concerns
Ability to handle high-stress situations and irate customers with professionalism
Willingness to learn and stay updated on company policies, products, and services
Adaptability to handle a variety of customer queries and requests
Time management and organizational skills to handle multiple inquiries simultaneously
Ability to work days, evenings, and nights. Operation hours are between Monday- Thursday 6:00 AM - 8:00 PM MST/ Friday 6:00 AM -6:00 PM MST
Experience handling high-volume transactions across multiple channels of communication
High school diploma or GED required
Must successfully pass FINRA fingerprint background check
Ability to attend onsite training if required - 6 weeks of training may be in office
Salt Lake City office only (located in Cottonwood Heights)
Hourly pay $20.00

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Apply Now

Refine Your Search

member services representative jobs in draper, ut

Member Service Representative

Patient Service Representative

Part-time Member Service Representative

Customer Relations Representative - State Farm Agent Team Member

Inside Sales - Must have doors, millwork, or building materials experience

Shift Manager

Security Officer

Marketing Coordinator

Shift Manager

Restaurant Manager

Restaurant Manager

Customer Service Representative / Legal Assistant - Bilingual (Spanish/English)

Care Team Sales Representative

Shift Manager

Assistant Manager

Assistant Manager

Entry Level Sales Rep- High Pay, Fast Growth

Entry Level Sales Rep- High Pay, Fast Growth

Neighborhood Marketing Representative

Crew Member

I want to receive the latest job alert for member services representative in draper, ut

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Explore jobs in more locations

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

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