Top 14 Senior customer service representative Jobs in Draper, Ut

Senior Customer Success Manager
Nearmap —Lehi, UT
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Health insurance
- Parental leave
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Senior Customer Success Manager
Rocketlane —Lehi, UT
- Full-time
- Organizational skills
- Senior level
- Communication skills
- Health savings account
- Health insurance
Senior Manager, Customer Support
Human Interest —Lindon, UT
- $95,000 - $115,000 a year
- 5 years
- Mentoring
- Fair chance
- Health insurance
- Dental insurance
Sr. Critical Situation Manager
Proofpoint —Draper, UT
- $83,600 - $174,900 a year
- Email
- English
- Research
- Bachelor's degree
10d
Senior Account Manager
SmithRx —Lehi, UT
- Research
- Bachelor's degree
- Mentoring
- Commuter assistance
- Paid parental leave
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Senior Director, Customer Success (RapidScale)
Cox Communications —Salt Lake City, UT
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
10d
Senior Customer Success Manager
Flexential Corp. —Salt Lake City, UT
- $84,000 - $94,000 a year
- US work authorization
- Ability to sit for extended periods
- Organizational skills
- Wellness program
- Health savings account
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14d
Senior Customer Success Manager, Enterprise - West
Chainguard —Salt Lake City, UT
- Up to $160,000 a year
- Remote
- Azure
- 5 years
- AWS
- Paid parental leave
- Health insurance
Quick Apply
Senior Client Success Manager
Strider Technologies —South Jordan, UT
- Full-time
- Hybrid work
- 5 years
- Office
- Mentoring
- Paid parental leave
- Health insurance
Senior Partner Success Manager
Worldpay, LLC —Salt Lake City, UT
- $108,200 - $163,400 a year
- Full-time
- 7 years
- Pass drug screening
- Finance
Quick Apply
5d
Senior Manager, Field Service
Revvity —Salt Lake City, UT
- $112,000 - $149,000 a year
- Full-time
- Up to 50% travel
- 3 years
- Driver's License
- Employee stock purchase plan
- Disability insurance
Strategic Customer Success Manager
PDQ —South Salt Lake, UT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Wellness program
- Health savings account
Quick Apply

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Senior Director, Customer Success (RapidScale)
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Senior Customer Success Manager

Nearmap -
Lehi, UT

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Parental leave

Qualifications

Managing customer accounts
Bachelor's degree
Experience with SaaS (as product category for technical sales engineers)
Account management
Escalation handling

Full Job Description

Company Description

About Nearmap

Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it.

We move fast, we care about craft, and we're proud of what we're building. If you're energized by turning hard problems into real-world impact, we'd love to meet you.

Role Location: Fully remote within the continental United States.

Job Description

Reporting to the CSM Director, you will be responsible for managing a mid-market portfolio of accounts, understanding customer needs, and delivering comprehensive engagement to foster strong relationships and measurable business outcomes. You will serve as a trusted advisor, ensuring high levels of customer satisfaction and loyalty while driving customer retention and growth.

You will oversee a large portfolio, identifying churn risks and growth opportunities at scale, engaging with key customer contacts, managing the customer lifecycle from onboarding to renewal, and collaborating with the sales team to expand accounts. You will develop deep expertise in Nearmap’s products and services, using this knowledge to support and guide customers in maximizing the value of their investment in our solutions.

Customer engagement, retention, and success will be your main objectives. You will focus on driving relevant use cases, promoting active product usage, and empowering customers to become strong advocates for Nearmap. Acting as the voice of the customer, you will also provide valuable feedback and insights to internal teams to improve our offerings and customer experiences.

Key Responsibilities

Customer Retention & Success

Provide proactive customer service and support to drive customer satisfaction.
Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process.
Maintain up-to-date account intelligence in Salesforce and leverage customer data to inform engagement strategies.
Collaborate with the Customer Experience team to develop scalable approaches for managing a large portfolio using customer experience and marketing automation techniques.
Serve as a trusted advisor to customers, guiding them through onboarding, product adoption, retention, and growth initiatives to optimize customer lifetime value.
Identify churn risks and implement proactive measures to address them, ensuring high levels of retention.
Collaborate cross-functionally to resolve customer issues and support growth opportunities.
Partner with Sales teams to identify and develop upsell opportunities.
Actively nurture customer advocacy, encouraging customers to promote Nearmap both internally and externally.

Problem Solving & Process Improvement

Analyze diverse and moderately complex challenges to develop creative solutions within established guidelines.
Adapt processes and methods to address unique customer needs and business goals.
Leverage sophisticated analytical and problem-solving techniques to assess a variety of factors and determine the best course of action.

Qualifications

Experience

5+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or high-tech company.
Proven ability to map customer business processes to product capabilities.
Demonstrated success in developing and executing customer-centric strategies to maximize value from technology solutions.
Experience managing multiple account engagements and handling escalations in collaboration with Sales and Support teams.

Skills

Strong interpersonal and communication skills, with the ability to engage and build relationships with executive stakeholders.
Excellent negotiation and decision-making skills, with a data-driven approach to prioritization.
Ability to identify and act on growth opportunities.
Proficiency in Salesforce and Microsoft Office tools.
Exceptional program management skills, combining creative problem-solving, business acumen, and analytical aptitude.
Ability to work independently, take initiative, and thrive in a fast-paced environment.
Cultural awareness and appreciation for diversity in professional settings.

Tertiary Qualifications

Bachelor’s degree required

Additional Information

Why you'll love working at Nearmap:

We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.

Nearmap offers:

In addition to flexible time off, Nearmap offers 4 extra "YOU" days off each year - take a break, no questions asked!
Company-sponsored volunteering days to give back.
Generous parental leave policies for growing families.
Work from Overseas Policy - explore the world in the approved list of cities while you work!
Discounted Private Health Insurance plans.
Monthly wellbeing and technology allowance.
A Nearmap subscription (naturally!).

Learn More About The Work We Do:

YouTube Page

LinkedIn Page

Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.

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Refine Your Search

senior customer service representative jobs in draper, ut

Senior Customer Success Manager

Senior Customer Success Manager

Senior Manager, Customer Support

Sr. Critical Situation Manager

Senior Account Manager

Senior Director, Customer Success (RapidScale)

Senior Customer Success Manager

Senior Customer Success Manager, Enterprise - West

Senior Client Success Manager

Senior Partner Success Manager

Senior Manager, Field Service

Strategic Customer Success Manager

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