Resident General Manager
Job Overview
We are seeking an experienced, highly capable, and hands-on Resident General Manager to serve as the onsite leader and steward of National Parks Baseball Resort.
This is a unique opportunity for someone who wants to do more than manage a business—you will live onsite and take ownership of the entire resort operation. As Resident General Manager, you will oversee the day-to-day operation, property maintenance, guest experience, staff, vendors, facilities, and overall readiness of the resort throughout the year.
You will be the primary onsite leader responsible for making sure the property is safe, clean, maintained, organized, and operating at the highest possible standard. During the summer tournament season, you will lead the resort through its busiest and most important period, coordinating multiple departments and ensuring that players, coaches, families, employees, and visitors have an exceptional experience.
This role requires a leader who is highly organized, resourceful, decisive, and comfortable being hands-on. You should be someone who notices the little things, takes pride in the condition of a property, knows how to lead people, and is willing to jump in and solve problems when necessary.
This is more than a management position. You will be the person who makes sure the entire resort works.
ResponsibilitiesResort Operations
- Oversee the daily operations of the entire National Parks Baseball Resort property.
- Serve as the primary onsite point of leadership for employees, contractors, vendors, guests, coaches, and resort partners.
- Establish and maintain operational standards across all areas of the resort.
- Coordinate activities between baseball operations, lodging, food service, security, maintenance, housekeeping, grounds, guest services, and other departments.
- Ensure the resort is fully prepared for daily operations, tournaments, special events, and peak-season activities.
- Identify operational problems and take prompt action to resolve them.
- Develop and maintain operating procedures, schedules, checklists, and systems that keep the resort running efficiently.
- Serve as the primary escalation point for significant operational, guest, staffing, or property issues.
Property & Facility Management
- Take overall responsibility for the condition, appearance, cleanliness, and functionality of the resort property.
- Oversee maintenance of buildings, lodging facilities, baseball fields, landscaping, parking areas, utilities, equipment, and common areas.
- Coordinate preventive maintenance programs and ensure repairs are completed promptly and properly.
- Manage relationships with contractors, service providers, tradespeople, and outside vendors.
- Maintain an organized system for tracking maintenance requests, repairs, inspections, equipment, and capital improvement needs.
- Help develop long-term property improvement and maintenance plans.
- Conduct regular property inspections and proactively identify issues before they become larger problems.
- Ensure the resort consistently presents a clean, attractive, safe, and professionally maintained environment.
Staff Leadership
- Recruit, hire, train, supervise, and develop onsite staff in coordination with resort leadership.
- Establish clear expectations and accountability for department leaders and employees.
- Coordinate staffing levels and schedules based on seasonal and operational needs.
- Foster a positive, professional, team-oriented workplace culture.
- Conduct regular staff meetings and communicate important operational information throughout the organization.
- Address employee performance and workplace issues professionally and appropriately.
- Lead by example and be willing to work alongside staff when circumstances require it.
Guest Experience
- Help create an exceptional experience for every player, coach, family, guest, and visitor.
- Maintain a visible presence throughout the resort and develop strong relationships with returning guests, coaches, vendors, and staff.
- Respond to significant guest concerns and ensure issues are resolved quickly and professionally.
- Monitor guest feedback and identify opportunities to improve the resort experience.
- Ensure lodging, common areas, fields, facilities, and guest amenities are ready and operating properly.
- Help establish the culture and hospitality standards that define National Parks Baseball Resort.
Tournament & Summer Operations
- Serve as the senior onsite operational leader during tournament weeks.
- Coordinate the efforts of multiple departments to ensure tournaments operate smoothly.
- Work closely with Baseball Operations, Security, Guest Services, Maintenance, Grounds, Lodging, Food Service, and other teams.
- Ensure the property is prepared for team arrivals, tournament activities, special events, and departures.
- Help manage the unique operational demands of hosting large numbers of youth baseball players, coaches, families, and visitors.
- Respond to unexpected situations and make sound operational decisions under pressure.
- Maintain close communication with resort ownership and senior leadership throughout the tournament season.
Safety & Risk Management
- Work closely with the Head of Security and other department leaders to maintain a safe environment across the property.
- Ensure appropriate emergency procedures, safety protocols, and response plans are established and maintained.
- Coordinate with emergency services, local authorities, contractors, and other outside organizations when necessary.
- Ensure the resort complies with applicable property, safety, operational, and hospitality requirements.
- Take immediate action when safety or security concerns arise.
Budget & Vendor Management
- Assist ownership and senior leadership with annual operating budgets and capital improvement planning.
- Monitor operating expenses and identify opportunities to improve efficiency without compromising guest experience.
- Manage vendor relationships and negotiate service agreements when appropriate.
- Review invoices, purchasing needs, maintenance expenses, and operational costs.
- Maintain appropriate inventory levels for supplies, equipment, maintenance materials, and guest needs.
Skills & Qualifications
- Proven experience managing a resort, hotel, campground, sporting facility, property, large hospitality operation, or similar complex organization.
- Strong leadership and team-management experience.
- Exceptional organizational and operational skills.
- Ability to manage multiple departments, priorities, and projects simultaneously.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Hands-on approach to management with the ability and willingness to personally address operational issues when necessary.
- Strong understanding of property maintenance, facility operations, vendor management, and hospitality.
- Experience managing seasonal operations and large events is highly desirable.
- Experience managing budgets, purchasing, contractors, and operational expenses.
- Strong customer service instincts and a genuine desire to create exceptional guest experiences.
- Comfortable working in a fast-paced environment where priorities can change quickly.
- High level of personal accountability, reliability, and professionalism.
- Ability to work extended hours, weekends, holidays, and irregular schedules during peak tournament periods.
- Experience in youth sports, baseball, resorts, hospitality, tourism, outdoor recreation, or destination properties is a plus.
What We're Looking For
We are looking for someone who takes ownership.
The Resident General Manager should be the kind of person who notices when a light is out, a field isn't ready, a guest needs help, a vendor hasn't shown up, or something isn't working—and doesn't simply report the problem. You figure out how to fix it.
You will be the person who knows the property inside and out.
You'll know the staff, the fields, the buildings, the equipment, the vendors, the schedules, and the daily rhythm of the resort. You'll understand what needs to happen today, what needs to happen next week, and what needs to be planned six months from now.
Most importantly, you'll help establish the culture and character of National Parks Baseball Resort.
Our goal is to create a destination that families remember for the rest of their lives. That requires much more than great baseball fields. It requires a property that is beautifully maintained, a team that is proud of what they do, and a leader onsite who cares deeply about the experience.
This Is a Lifestyle Position
This position is ideal for someone who genuinely wants to live where they work and become part of the community and culture of the resort.
As the Resident General Manager, you will live onsite and serve as the senior operational presence at the property. The position offers the opportunity to make National Parks Baseball Resort your home while helping build a one-of-a-kind destination in beautiful Teton Valley, Idaho.
This is an opportunity to join the resort from the ground floor, help establish its operating systems and culture, and play a major role in building a destination that can become a lasting legacy for generations of baseball families.
If you're someone who takes pride in a property, enjoys leading people, solves problems instead of passing them along, and wants to build something special—this could be the opportunity you've been looking for.
Location
This position is based onsite at National Parks Baseball Resort in Tetonia, Idaho. The Resident General Manager is expected to live on the resort property as part of the position.
Because this is a year-round leadership role, candidates must be willing to relocate to Teton Valley and make the resort their primary place of residence.
Onsite housing is provided as part of the position. Meals may be provided during the busy summer tournament season, depending on operational needs.
The position requires a flexible schedule, including evenings, weekends, holidays, and extended hours during the summer tournament season.
Work Location: Onsite / Live-In
Work Location: In person
