NextLogistix, LLC
About Us
At NextLogistix, LLC, we’re redefining logistics through innovation, collaboration, and service.
We create an upbeat, competitive environment where our team members grow both professionally and financially, while working together to deliver real results for our customers.
At NextLogistix, LLC, we believe that the way we work defines the value we deliver. Our team operates with integrity, fueled by passion, and strengthened by unity. We are deeply committed to serving our customers, and we approach every challenge with a solutions-focused mindset.
We’re looking for team members who share these values and want to be part of a company that is redefining logistics.
Account Representative job duties:
Logistics experience/knowledge and Foodservice industry experience would be an essential asset. Starting pay is dependent on experience/education.
We are an established family friendly company, semi-casual environment with great benefits.
The Account Representative plays a vital role in building and maintaining strong relationships with carriers, booking shipments, and ensuring customers receive the best possible service and pricing.
Essential Duties and Responsibilities include;, but are not limited to, the following: (Other duties may be assigned)
· Build & manage orders in our transportation management systems.
· Manage and update carrier information from billing, setup, rates, fuel plans, routing locations and vendor ship points.
· Using complex problem solving and mathematics, analyze and book carriers that are the most cost-efficient, maximize capacity and add the most value to our business.
· Troubleshoot TMS issues for customers as needed.
· Maintain and own the position of primary contact for the resolution of systemic/recurring customer/shipper issues.
· Provide the Logistics Manager with the research, evaluations and recommendations on TMS and other tools within the industry.
· Establish and foster long term business relationships with new and existing carriers, brokers, and customers.
· Working with the Logistics Manager, will source potential new carriers and negotiate rates
· Collect and analyze data regarding freight and shipping locations
· Maintain carrier files, Customer files within the TMS
· Participate in weekly meetings and calls with existing carriers and brokers with the Logistics Manger
· Track load status with carriers, update all parties of issues and any changes to status
· Manage and administrate the Freight Claims Process (OS&D)
· Assist carriers with electronic onboarding
· Maintain open and clear communication between multiple departments internally and third-party providers and carriers
· Under the oversight of the Logistics Manager, resolve and communicate issues timely to all stakeholders.
· Work with the Logistics Manager to provide pricing, as requested
· Resolve and communicate issues timely
· Manage, process, and transmit incoming carrier invoices
·· Provide payment status updates as needed
Additional assignments and duties assigned by management.
· Manage special projects and initiatives to meet objectives
Competencies
To perform this job successfully, an individual should demonstrate the following competencies:
Ethics – Upholds our, core values: To create a better everyday experience for our customers.
"We serve our customers with integrity at every step, driven by passion for what we do. Through unity, we work as one team alongside our customers, staying committed to their success. With a solutions-focused mindset, we ensure every challenge is met with clarity, creativity, and results that truly deliver value."
Analytical – Collects and researches data.
Negotiating/Influence - Persuades others. Builds consensus through give and take. Gains cooperation from others to obtain information and accomplish goals.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in-group problem solving situations.
Member Service – Manages difficult or emotional Member situations; Responds promptly to Member needs; Solicits Member feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; Demonstrates group presentation skills.
Written Communication – Writes clearly and informatively; Presents numerical data effectively.
Teamwork – Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.
Change Management – Develops workable implementation plans; Builds commitment and overcomes resistance.
Managing People – Solicits and applies customer feedback (internal and external); Improves processes, products, and services.
Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness – Works within approved budget.
Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Builds a diverse workforce.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.
Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Judgment – Displays willingness to make decisions; Includes appropriate people in decision- making process; Makes timely decisions.
Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
Planning/Organizing – Prioritizes and plans work activities; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Leadership – Inspires and motivates others to perform week; Effectively influences actions and opinions of others.
Professionalism – Treats others with respect and consideration regardless of their status or position.
Safety and Security – Observes safety and security procedures.
Adaptability – Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability & Initiative – Keeps commitments! Takes independent actions and calculated risks; Looks for and takes advantage of opportunities.
Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Presents ideas and information in a manner that gets others’ attention.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree preferred; or two to five years’ related experience and/or training; or equivalent combination of education and experience. Position requires 5-7 years job related experience to build a professional of expertise and knowledge. This experience should be in the food industry and inbound/outbound logistics,
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written or oral form.
Computer Skills
Computer Skills
To perform this job successfully, an individual should have knowledge and experience with Transportation Management Software and logistics data platforms, integrations and Internet software, Microsoft Office Suite, and PowerPoint.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Logistics: 1 year (Preferred)
- Transportation Management Systems: 2 years (Preferred)
- Foodservice Industry: 2 years (Preferred)
Work Location: In person
