Top 13309 Product support Jobs in Duluth, Ga

Product Support Technician (Remote)
Home Depot / THD —Atlanta, GA
- $30,000 - $60,000 a year
- Remote
- 18 years or older
- No experience needed
- Windows
2d
Commercial Graduate-Atlanta
Sage —Atlanta, GA
- Online Application
- Hybrid work
- Office
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health insurance
Sales Excellence Graduate-Atlanta
Sage —Atlanta, GA
- Online Application
- Hybrid work
- Office
- US work authorization
- Communication skills
- Paid parental leave
- Health insurance
Technical Sales Engineer with (Master) Plumbing Experience – West
Dornbracht GmbH & Co. KG —Atlanta, GA
- $78,151.83 - $94,118.34 a year
- Full-time
- Spanish
- English
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Director of Strategic Fuel Supply & Market Development
Confidential —Atlanta, GA
- $75,692.36 - $135,000.00 a year
- Full-time
- Background check
- Contracts
- In-person
- Health insurance
- Dental insurance
Quick Apply
4d
HVAC Internal Technical Sales Support
Blue Diamond Pumps Inc —Buford, GA
- $35,000 - $45,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid time off
Quick Apply
13d
Technical Sales Engineer with (Master) Plumbing Experience – Americas Hub
Dornbracht GmbH & Co. KG —Atlanta, GA
- $79,108.08 - $95,269.95 a year
- Full-time
- Spanish
- 5 years
- English
- Health savings account
- Disability insurance
Quick Apply
Electrical Supervisor - Single Family
IES Residential, Inc. —Suwanee, GA
- Full-time
- Background check
- Spanish
- Clean driving record
- Disability insurance
- Health insurance
Service Engineer or Service Manager
DRTECH North America, Inc. —Alpharetta, GA
- $42,000 - $50,000 a year
- Overtime
- Bachelor of Science
- HIPAA
- English
- Health insurance
- Paid time off
Quick Apply
Chemical Compounding Manager
Goodwin Company —Lawrenceville, GA
- $53,000 - $55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Architect and Design Specification Representative-Outside Sales
Richelieu Hardware —Atlanta, GA
- Microsoft Outlook
- Mid-level
- Ability to lift 50 pounds
- Mileage reimbursement
- Employee stock purchase plan
Quick Apply
Civil Engineer
Foundation Technologies Inc. —Lawrenceville, GA
- From $125,000 a year
- Full-time
- Civil engineering
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Outside Sales Consultant - Roofing & Restoration - Atlanta
Roof it Forward —Woodstock, GA
- Full-time
- Computer skills
- Communication skills
- Outdoor work
- Health insurance
- Paid time off
Quick Apply
9d
Fabricator
Peachtree Awnings —Lawrenceville, GA
- $22 - $25 an hour
- 8 hour shift
- Maintenance
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Systems Administrator
Atlanta Cancer Care —Atlanta, GA
- $75,000 - $78,000 a year
- Full-time
- Background check
- Bachelor of Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Territory Sales Engineer
Telesis Technologies, Inc., A Hitachi Group Company —Georgia
- Full-time
- Remote
- Background check
- 5 years
- Engineering
- Travel reimbursement
- Relocation assistance
Quick Apply
Respiratory Therapist – Marietta, GA
Apria Healthcare LLC —Marietta, GA
- $31 - $42 an hour
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- Paid parental leave
- Disability insurance
Quick Apply
Senior Mainframe Engineer
Navy Federal Credit Union —Sandy Springs, GA
- $114,500 - $179,500 a year
- Online Application
- System design
- Research
- Office
- Referral program
19h
Electrical Engineer - Entry Level
Aegis Terra —Atlanta, GA
- $75,000 - $85,000 a year
- Weekends as needed
- Background check
- Computer Science
- English
- Paid holidays
- Health insurance
Quick Apply
Marketing Automation Professional
KOKI HOLDINGS AMERICA LTD./METABO HPT —Braselton, GA
- Full-time
- Marketing
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
12d

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product support jobs near duluth, ga

Product Support Technician (Remote)

Home Depot / THD -
Atlanta, GA

Apply Now

Job Details

$30,000 - $60,000 a year
2 days ago

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

Position Purpose:

The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing open tickets, escalating when appropriate, and sharing insights and information to fellow team members.
As a Product Support Technician, you will actively listen to and enable end users with solutions to common problems. In addition, you will be responsible for call documentation and escalation as necessary.

Key Responsibilities:

30% Support & Enablement:
Fields, addresses, and prioritizes incoming help requests via phone, tickets and remote support (desk-side as needed) in a courteous manner; escalates accordingly
Monitors system updates to remain aware of common problems users are experiencing
Actively listens to and builds rapport with end users to elicit problem details
30% Delivery & Execution:
Performs software installations for customers
Documents, reviews and ensures that all quality and change control standards are met
Applies diagnostic utilities to aid in troubleshooting
Accesses software updates, drivers, and knowledge base to aid in problem resolution
Tests fixes prior to closing tickets to ensure problems have been adequately resolved
Interacts and builds relationships with site leadership where applicable
30% Administration & Operations:
Documents all pertinent end user identification information including nature of problem
Records, tracks, and documents the problem-solving process for each ticket
10% Learning:
Participates in formal and informal training sessions to gain new skills and knowledge
Reviews regular pertinent product update information to keep knowledge current
Contributes to and updates knowledge database and team training documentation
Collaborates with other team members to share and exchange information

Direct Manager/Direct Reports:

Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Must be legally permitted to work in the United States

Preferred Qualifications:

0-1 years of relevant work experience
Extensive experience in Customer Service and Service Now ticketing systems
Experience with CRM or standard ticketing systems and remote monitoring and management software
Experience with Microsoft Office standard applications
Experience with troubleshooting and diagnosing basic-level networking issues and problems with modern operating systems
Experience with virtualized and cloud-based environments
Familiarity with administering antivirus software
Familiarity with administering mobile devices and mobile device management systems
Understanding of Data management (backup) software and Windows Server
Understanding of DNS, DHCP, Internet infrastructure, and IP informational tools
Understanding of how to set file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Customer Focus: Building strong customer relationships and delivering customer-centric solutions
Decision Quality: Making good and timely decisions that keep the organization moving forward
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Manages Conflict: Handling conflict situations effectively, with a minimum of noise
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Resourcefulness: Securing and deploying resources effectively and efficiently
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

Apply End Date: 08/11/2026

Apply Now

Refine Your Search

product support jobs in duluth, ga

Product Support Technician (Remote)

Commercial Graduate-Atlanta

Sales Excellence Graduate-Atlanta

Technical Sales Engineer with (Master) Plumbing Experience – West

Director of Strategic Fuel Supply & Market Development

HVAC Internal Technical Sales Support

Technical Sales Engineer with (Master) Plumbing Experience – Americas Hub

Electrical Supervisor - Single Family

Service Engineer or Service Manager

Chemical Compounding Manager

Architect and Design Specification Representative-Outside Sales

Civil Engineer

Outside Sales Consultant - Roofing & Restoration - Atlanta

Fabricator

Systems Administrator

Territory Sales Engineer

Respiratory Therapist – Marietta, GA

Senior Mainframe Engineer

Electrical Engineer - Entry Level

Marketing Automation Professional

I want to receive the latest job alert for product support in duluth, ga

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