Top 11 It support Jobs in Duluth, Mn

IT Support Specialist - Nights
ark data centers, LLC —Duluth, MN
- $37,595 - $50,470 a year
- Computer science
- Computer Science
- Mid-level
IT Specialist
United Piping Inc. —Duluth, MN
- $55,000 - $68,000 a year
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Profit sharing
- Wellness program
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IT Specialist 1
Western Lake Superior Sanitary District —Duluth, MN
- $31.29 - $35.81 an hour
- Full-time
- Computer science
- Computer Science
- Research
- Paid holidays
- Disability insurance
Quick Apply
8d
Client Tech Specialist 1
Cirrus Aircraft —Duluth, MN
- $25.38 - $40.72 an hour
- Full-time
- Mid-level
- Programmable logic controllers
- Training & development
- Wellness program
- Paid jury duty
7d
Dynamic Server Support
Worldwide TechServices —Duluth, MN
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
Quick Apply
Help Desk Analyst IV
AMSOIL —Superior, WI
- $75,000 - $88,900 a year
- Full-time
- Office
- 8 years
- Ability to lift 50 pounds
- Health savings account
- Paid holidays

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Addison Group —Two Harbors, MN
We are seeking an End User Support Technician to provide onsite and remote technical support across a manufacturing environment. Compensation: $30/per hour.
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IT Specialist
United Piping Inc. —Duluth, MN
Associate’s degree in Information Technology or related field (or equivalent experience). Compliance with all federal, state, and local regulatory requirements.
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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1d
Technician Sr., Retail Service Maintenance
Giant Eagle —Columbus, OH
Actively participate in the Giant Eagle IS Service Desk by assisting with 24/7 support to answer customer questions or identify and assist in resolving system…
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IT Support Specialist - Nights

ark data centers, LLC
Duluth, MN

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Job Details

$37,595 - $50,470 a year

Qualifications

Desktop computer repair
Phone communication
Laptop (troubleshooting support)
Hardware maintenance
De-escalation techniques
Conflict de-escalation
Windows
Network infrastructure
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Networking equipment (troubleshooting support)
VMware
Desktop administration
Hardware diagnostics
Active Directory management
Client interaction via phone calls

Full Job Description

Description:

Job Summary:

The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop and server level, escalating and coordinating support actions with other staff as needed. In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service. The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security.

Shift Hours: Thursday/Friday/Saturday and alternating Wednesday from 7p to 7a.

Essential Functions:

Provide initial analysis and triage for issues reported through phone calls, monitoring alerts from client and internal infrastructure, or service portal to gather all pertinent information, assess urgency, and facilitate resolution
Monitor critical infrastructure and security systems supporting the local facility. Escort for Data Center and provide Smart / Remote hands support
Respond to requests for technical assistance in person, via phone, and electronically, based on urgency
Diagnose, research, and resolve technical hardware, software, application, and performance issues. Escalate as necessary and work with 3rd-party providers when needed.
Proactively update users on status, document resolutions and perform timely follow-ups in accordance with established policy/standards
Assists with maintenance activities to include Microsoft servers
Ensure accuracy, clarity and quality of work reflecting an underlying drive to increase efficiency
Author process and support documentation to increase first call resolutions and reducing time to resolve
Applies knowledge to the business and provides personalized, value-added service to clients
Embrace teamwork and collaboration by supporting colleagues and leveraging others’ strengths and experiences to achieve team goals

Requirements:

Qualifications:

Associate degree in Computer Science, Information Systems or related field, or equivalent work experience
One + year experience in customer service role providing technical support
ITIL v3 or v4 Foundation certification or 1 year’s work experience in an ITIL environment preferred
IT-related certifications preferred (CompTIA A+, Network+, Server+, CCNA or Microsoft)
Above average desktop/laptop/network/hardware/software/application troubleshooting skills
Microsoft Server Technologies, VMWare
Windows Operating Systems, Active Directory, O365
Experience using service management system for issue tracking
VOIP, WAN and LAN connectivity/routers experience preferred
Outstanding phone etiquette and exceptional oral and written communication
Ability to diffuse agitated situations and operate effectively and professionally under pressure
Excellent customer service attitude and interpersonal skills
Excellent organizational skills, concern for accuracy and attention to detail
Self-motivated with a strong aptitude and desire to learn

Compensation:

The compensation for this position is $37,595 - 50,470 annually. Final offer amounts are determined by multiple factors including experience and skillsets.

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Refine Your Search

it support jobs in duluth, mn

IT Support Specialist - Nights

IT Specialist

IT Specialist 1

Client Tech Specialist 1

Dynamic Server Support

Help Desk Analyst IV

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