Top 2985 customer service supervisor Jobs in duluth ga

Lead Dispatcher / Night Shift Supervisor
Mike's Mobile Wrenches, LLC —Peachtree Corners, GA
- $55,000 a year
- 12 hour shift
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Property Manager- HUD experience preferred
Confidential —Smyrna, GA
- $80,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative, Member Svc Call Center
Rose International —Duluth, GA
- $17 an hour
- Temporary
- Mid-level
- High school diploma or GED
- US work authorization
9d
Account Manager - State Farm Agent Team Member
Mitchell Smith - State Farm Agent —Alpharetta, GA
- $90,000 - $125,000 a year
- Full-time
- Communication skills
- Marketing
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Customer Service Associate - Industrial Machinery
Nordson —Duluth, GA
- Online Application
- Mid-level
- Office
- In-person
1d
Customer Service Consultant - Atlanta (Remote)
CarMax —Norcross, GA
- $20.70 - $31.40 an hour
- 8 hour shift
- Mentoring
- Communication skills
- Entry level
- Paid jury duty
- Paid holidays
Hospice Clinical Manager with experience in NW Atlanta
Golden Rule Hospice —Alpharetta, GA
- From $90,000 a year
- Full-time
- Background check
- Nursing
- RN License
- Paid holidays
- Health insurance
Quick Apply
5d
Water Mitigation Crew Chief/Restoration Supervisor/Lead Field Technician
SERVPRO of North Lilburn/ North Lawrenceville —Norcross, GA
- $24 - $27 an hour
- Overtime
- Background check
- Clean driving record
- Pass drug screening
- Dental insurance
- Paid time off
Quick Apply
Weekend Supervisor, RN
Stone Mountain Run of Journey LLC —Stone Mountain, GA
- Part-time
- CPR Certification
- Nursing
- RN License
- Health insurance
- 401(k)
Quick Apply
Plumbing Service Manager
TE Certified Electrical, Plumbing, Heating & Cooling —Roswell, GA
- $125,000 - $150,000 a year
- Full-time
- Clean driving record
- Sales
- Mid-level
- Fuel card
- Health savings account
Quick Apply
Residential Roofing Sales Supervisor - Territories - Corporate Branch
Certified Quality Roofing —Suwanee, GA
- $80,000 - $100,000 a year
- Full-time
- Background check
- Management
- Sales
- Health insurance
- Paid time off
Quick Apply
Registered Nurse (RN) Supervisor-Weekends 7pm-7am
Jewish HomeLife —Atlanta, GA
- Up to $50 an hour
- Part-time
- Skilled nursing facility
- RN License
- Mid-level
- Retirement plan
Quick Apply
Service Manager - Additional Services
EcoShield Pest Solutions —Norcross, GA
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
3d
Area Pool Supervisor - Seasonal
Sweetwater Pool Management —Sandy Springs, GA
- $16 - $18 an hour
- Weekends as needed
- Clean driving record
- Customer service
- Computer literacy
- 401(k)
- 401(k) matching
Quick Apply
Account Manager - State Farm Agent Team Member
Rick Mottern - State Farm Agent —Marietta, GA
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Business development
- Health insurance
- Dental insurance
Quick Apply
Field Supervisor, Residential Kitchen & Bath Remodeling - Alpharettta
Kitchen Tune-Up Woodstock/Atlanta, GA —Alpharetta, GA
- $60,000 - $80,000 a year
- Full-time
- Construction site
- Mid-level
- Office
- Profit sharing
- Fuel card
Quick Apply
Mobile Crisis Supervisor
Behavioral Health Link —Atlanta, GA
- $72,000 - $78,000 a year
- Weekends as needed
- Hybrid work
- Licensed Clinical Social Worker
- LPC
- Mid-level
Quick Apply
22h
QA Performance Team Lead
Speria —Atlanta, GA
- Hybrid work
- Computer science
- 7 years
- Azure
Agency Manager - State Farm Agent Team Member
Mitchell Smith - State Farm Agent —Alpharetta, GA
- $150,000 - $225,000 a year
- Full-time
- Mid-level
- Office
- Recruiting
- Profit sharing
- Health insurance
Quick Apply
5d
HVAC Service & Installation Manager
P.E.A.C.H. Teams —Snellville, GA
- Mid-level
- Driver's License
- In-person
- Opportunities for advancement
Quick Apply
3d

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customer service supervisor jobs near duluth ga

Lead Dispatcher / Night Shift Supervisor

Mike's Mobile Wrenches, LLC -
Peachtree Corners, GA

Quick Apply

Job Details

Full-time
$55,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Customer service
Logistics
Dispatching
Analysis skills
Bachelor's degree
Data entry
Leadership
Mechanical knowledge

Full Job Description

JOB SUMMARY:

Distribute and supervise breakdown work to Technicians based on technician’s skills, the urgency of a problem, aging of the problem, geography/distance of the customer, nature of the work, and other cost factors (e.g. gas, mileage, and parts). Owns calls received from beginning to end. Follows company policies, procedures, and practices related to dispatch.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Prioritize calls (incoming and backlog).
Assign and dispatch technicians to mechanical breakdowns.
Work with techs and Managers to address open breakdowns.
Close all open breakdowns and send bill to customers when breakdown completed.
Pull the work in progress report daily to make sure all breakdowns are closed and have all information (parts, labor, service call and fees) to be able to bill out the job to the customer.
Respond to technicians and customers inquiries.
Sort and file technicians paperwork and receipts. File system is weekly. 52 weeks.
Upload ALL paperwork daily and/or weekly to the database (Dropbox)
Payroll and audit of technician hours and paperwork.
Consolidation of technicians accounts (gas credit cards and parts credit cards).
Create and distribute required reporting (daily report, worksheet report, etc).
Enter estimates, service orders to the Fullbay system.
Collect from the job if applicable (comdatda, EFS check, credit card, T-check)
Maintain proactive communication with customers regarding missed SLAs.
On a daily basis, review all incomplete breakdown request.
Maintain entry and verify nightly or daily “on-call” crew.
Work with technicians and Managers to ensure preventative maintenance is completed on schedule for company work trucks and also for our customers trucks and trailers.
Understand the geography of the market and understand the technicians.

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:

Strong leadership and communication skills.
Strong sense of urgency.
Great computer (Excel/Outlook) skills.
Ability to handle multiple tasks concurrently.
Stay calm under pressure.
Able to actively listen and demonstrate empathy.
Highly organized and strong attention to detail.
Excellent verbal and written communication skills.
“Can do” attitude and demonstrated commitment to getting the job done.

WORKING CONDITIONS:

· It is a full-time position working from the company office in Peachtree Corners GA. Opportunity for growth based on employee performance and accuracy on tasks.

· 4 days 12 hours shift. 48 Hours per week. 1 weekend day work. 3 days off.

· Benefits company offers to employees after a trial period:

-Health Insurance (Medical, Dental, and Vision)

-Life insurance.

-Short Time Disability.

-401 K Matching Plan

-Aflac (Life Insurance, Disability Insurance)

-Paid Time off (5 days PTO first year with company and10 days PTO second year with company)

Job Type: Full-time

Pay: $55,000.00 per year

Expected hours: 48 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Schedule:

12 hour shift
Every weekend
Holidays
Night shift if need it to cover for other shifts

Education:

Bachelor's (Preferred)

Experience:

Dispatching: 5 years (Preferred)
Customer Service: 6 years (Preferred)
Logistics or dispatch: 6 years (Preferred)

Shift availability:

Day Shift (Required)

Ability to Commute:

Peachtree Corners, GA 30092 (Required)

Ability to Relocate:

Peachtree Corners, GA 30092: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service supervisor jobs in duluth ga

Lead Dispatcher / Night Shift Supervisor

Property Manager- HUD experience preferred

Customer Service Representative, Member Svc Call Center

Account Manager - State Farm Agent Team Member

Customer Service Associate - Industrial Machinery

Customer Service Consultant - Atlanta (Remote)

Hospice Clinical Manager with experience in NW Atlanta

Water Mitigation Crew Chief/Restoration Supervisor/Lead Field Technician

Weekend Supervisor, RN

Plumbing Service Manager

Residential Roofing Sales Supervisor - Territories - Corporate Branch

Registered Nurse (RN) Supervisor-Weekends 7pm-7am

Service Manager - Additional Services

Area Pool Supervisor - Seasonal

Account Manager - State Farm Agent Team Member

Field Supervisor, Residential Kitchen & Bath Remodeling - Alpharettta

Mobile Crisis Supervisor

QA Performance Team Lead

Agency Manager - State Farm Agent Team Member

HVAC Service & Installation Manager

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