Top 157 Retention specialist Jobs in Duluth Ga

Client Support Specialist
QTS Data Centers —Duluth, GA
- Email
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Health savings account
12d
Operations Support Specialist- Corporate
Pedcor Companies —Sandy Springs, GA
- $65,000 - $70,000 a year
- Weekends as needed
- Customer service
- 5 years
- Travel
HOA Client Services Specialist
Banc of California —Norcross, GA
- $21.39 - $32.21 an hour
- Mid-level
- Office
- 3 years
- Paid parental leave
- Health savings account
BCT Partners – Data Management Specialist
BCT Partners, LLC —Atlanta, GA
- $65,000 - $80,000 a year
- Full-time
- Remote
- Customer service
- Mid-level
- SQL
- Disability insurance
- Health insurance
Implementation Specialist - POS
Agilysys —Alpharetta, GA
- $55,000 - $65,000 a year
- Remote
- Mid-level
- Analysis skills
- Driver's License
Customer Care Specialist
Mayzo, Inc. —Suwanee, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Quick Apply
Refugee Education & Support Specialist
Catholic Charities Atlanta —Atlanta, GA
- Full-time
- Classroom
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
1d
Employee Engagement Specialist
DeKalb County, GA —Decatur, GA
- $48,381 - $77,894 a year
- Full-time
- Research
- Mid-level
- Office
7d
Community Relations Specialist
Centene Medicare —Atlanta, GA
- $56,200 - $101,000 a year
- Full-time
- Remote
- Marketing
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
7d
Administrative Specialist III
Georgia State University —Atlanta, GA
- $50,100 - $62,600 a year
- Full-time
- Background check
- School experience
- Mid-level
- Dental insurance
- Tuition reimbursement
5d
Treasury Management Relationship Support Specialist
Regions —Atlanta, GA
- $53,025.00 - $66,832.50 a year
- Overtime
- Bilingual
- Microsoft Excel
- Research
- Health savings account
- Health insurance
4d
Specialized Service Specialist II
Stellantis Financial Services US —Atlanta, GA
- Overtime
- Hybrid work
- Mid-level
- US work authorization
- Reliable transportation
- Opportunities for advancement
Quick Apply
Lead Professional Affairs Specialist
CONMED —Atlanta, GA
- $78,200 - $121,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
6d
Vocational Rehabilitation Specialist - ACT - G/R/N - (Intensive Services) - Gwinnett Co./Clayton Co.
View Point Health —Decatur, GA
- Full-time
- Pass drug screening
- Mid-level
- High school diploma or GED
- Paid training
- Health insurance
Customer Support Services Specialist - Bilingual
TriNet —Atlanta, GA
- $21.01 - $29.03 an hour
- Full-time
- English
- Mid-level
- Typing
- Employee stock purchase plan
- Disability insurance
Business Analyst Specialist
Macy’s —Johns Creek, GA
- $81,120 - $135,120 a year
- Full-time
- Computer Science
- 5 years
- Engineering
- Store discount
- Paid holidays
Reinstatement Specialist II
Stellantis Financial Services US —Atlanta, GA
- Overtime
- Hybrid work
- Mid-level
- Analysis skills
- Travel
- Opportunities for advancement
Quick Apply
Implementation & Customer Success Specialist
IPID —Atlanta, GA
- $70,000 - $100,000 a year
- Full-time
- Remote
- English
- Mid-level
- Databases
- Employee stock ownership plan
Quick Apply
4d
Community Support Specialist
UNITED METHODIST CHILDRENS HOME OF NORTH GEORGIA CONFERENCE —Tucker, GA
- $35,000 - $45,000 a year
- Evenings as needed
- School experience
- Classroom
- Spanish
Instructional Designer (Senior Professional)
Georgia Tech —Atlanta, GA
- $78,023 - $92,000 a year
- Full-time
- Background check
- 6 years
- Master's degree
7d

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Client Support Specialist

QTS Data Centers -
Duluth, GA

Apply Now

Job Details

Full-time
12 days ago

Benefits

Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Military leave
Paid time off
Paid military leave
Parental leave
Employee assistance program
Vision insurance
Volunteer time off

Qualifications

Customer communication

Full Job Description

Client Services Specialist

The Client Services Specialist is responsible for supporting existing customers through proactive account support, issue resolution, and operational coordination to drive customer satisfaction, revenue retention, and growth across a portfolio of more than 1,000 accounts. This role serves as a key liaison between customers, Account Management, Sales, Billing, Operations, and other internal teams to ensure exceptional customer experience. The Client Services Specialist reports to the Senior Manager, Client Services.

Responsibilities

Other duties may be assigned.

Provide customer data, reporting, and operational insights to Sales Executives, Sales Leadership, Account Managers, and Account Management Leadership to support customer retention and growth strategies.
Act as a self-starter who takes ownership of customer and operational issues, proactively identifies solutions, drives follow-up activities, and manages priorities effectively to ensure exceptional service and successful outcomes.
Lead the Renewal Review process by coordinating cross-functional audits and physical site reviews with the Critical Operations Team (COT), Operations Support, and Facilities teams; validating customer services and data; identifying risks and discrepancies; and providing accurate information to support contract renewals, upgrades, customer growth opportunities, and revenue retention efforts.
Partner with internal teams to maintain data integrity and ensure the accuracy and consistency of customer records across Salesforce, ServiceNow, contracts, reporting tools, and other operational systems, proactively identifying and resolving discrepancies that impact customer service, reporting, and business operations.
Deliver contracts, invoices, and other customer documentation to clients and internal stakeholders as needed.
Serve as the primary escalation point for service-related issues and requests that cannot be resolved by the Operations Support Center (OSC).
Address billing inquiries and reporting discrepancies by partnering with Billing, Accounts Receivable, and customers to drive timely resolution.
Complete credit requests, account billing/contract reviews, and other ad hoc customer or business support activities.
Coordinate and facilitate cross-functional meetings with customers and internal stakeholders to investigate and resolve customer name changes, invoice discrepancies, billing concerns, and account-related issues, driving action items to completion and ensuring timely, accurate resolution.
Manage the customer termination process by coordinating with customers and internal stakeholders to ensure accurate documentation, validate services and contractual obligations, facilitate service disconnects, resolve outstanding billing or account issues, and ensure timely completion of all termination-related activities.

BASIC QUALIFICATIONS

Bachelor’s degree in Business, Project Management, a related technical field, or an equivalent combination of education and professional experience.
Three or more years of experience in a customer-facing, operational, project management, or client services role, preferably within the technology, managed services, telecommunications, or data center industries.

PREFERRED QUALIFICATIONS

Experience working with enterprise platforms such as Salesforce, Tableau, Icertis, Workday, YayPay, and ServiceNow.
Knowledge of data center operations, infrastructure, and customer lifecycle management.
Experience supporting cross-functional teams in a fast-paced, technology-driven environment.

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrated ability to provide guidance, mentorship, and support to team members while fostering collaboration and accountability.
Exceptional customer service, communication, and relationship-building skills, with the ability to effectively interact and negotiate with stakeholders at all levels of the organization.
Strong organizational, analytical, and problem-solving skills with a focus on delivering customer-centric solutions.
Proven ability to manage multiple priorities, coordinate across teams, and drive tasks to completion in a dynamic environment.
Advanced proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Visio, and Project.
Ability to work collaboratively with Sales, Engineering, Product, Operations, Finance, and other cross-functional teams.

TOTAL REWARDS

At QTS, we recognize that our people are our greatest asset. This role is eligible for a comprehensive Total Rewards package designed to support your health, financial well-being, professional growth, and work-life balance. Benefits include:

Medical, dental, vision, life, and disability insurance
401(k) retirement savings plan
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Generous paid time off and company holidays
Paid volunteer time off
Employee Assistance Program (EAP)
Tuition assistance and professional development opportunities
Paid parental leave
Military leave assistance
QTS Scholarship Program for eligible dependents
Wellness programs and additional company-sponsored benefits

This position is eligible for participation in the QTS annual bonus program.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Apply Now

Refine Your Search

retention specialist jobs in duluth ga

Client Support Specialist

Operations Support Specialist- Corporate

HOA Client Services Specialist

BCT Partners – Data Management Specialist

Implementation Specialist - POS

Customer Care Specialist

Refugee Education & Support Specialist

Employee Engagement Specialist

Community Relations Specialist

Administrative Specialist III

Treasury Management Relationship Support Specialist

Specialized Service Specialist II

Lead Professional Affairs Specialist

Vocational Rehabilitation Specialist - ACT - G/R/N - (Intensive Services) - Gwinnett Co./Clayton Co.

Customer Support Services Specialist - Bilingual

Business Analyst Specialist

Reinstatement Specialist II

Implementation & Customer Success Specialist

Community Support Specialist

Instructional Designer (Senior Professional)

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