Top 11 Collections supervisor Jobs in Durham, Nc

Collections Supervisor
Smith Debnam Narron Drake Saintsing & Myers, LLP —Raleigh, NC
- Overtime
- Spanish
- 5 years
- Writing skills
Quick Apply
Customer Service - Self Storage Manager
Public Storage —Durham, NC
- $14 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
2d
Collections System Field Crew Supervisor
Town of Apex, NC —Apex, NC
- $73,291.50 - $89,766.56 a year
- Part-time
- CDL B
- Background check
- Pass drug screening
- Wellness program
- Paid parental leave
Manager of Billing and Administration
McKesson —Cary, NC
- $63,800 - $106,300 a year
- Customer service
- Mid-level
- Office
11d
Medical Billing Manager
Radical Healing —Chapel Hill, NC
- $65,000 - $75,000 a year
- Full-time
- Primary Care
- Analysis skills
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Back Line Collections Manager
defi AUTO LLC —Raleigh, NC
- $52,158 - $65,000 a year
- Full-time
- Research
- Bachelor's degree
- Business Administration
- Travel reimbursement
Quick Apply
Manager, Commercial Credit Officer
Self-Help —Durham, NC
- $97,500 - $163,132 a year
- Overtime
- Microsoft Word
- 7 years
- Finance

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Collections Supervisor
FlightSafety International —Columbus, OH
Oversee and process complex credit card payments and refunds. Knowledge of credit terms, and collections techniques. Proven ability to supervise a team.
Billing & Collections Manager (BOM)
Taylor Springs Health Campus —Gahanna, OH
They handle financial tasks such receiving and depositing payments, making collections calls and issuing letters, discussing payment arrangements with account…
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collections supervisor jobs near durham, nc

Collections Supervisor

Smith Debnam Narron Drake Saintsing & Myers, LLP -
Raleigh, NC

Quick Apply

Job Details

Full-time

Qualifications

Loan collections
Business operations
Call center management
Collections account management

Full Job Description

The Recovery Operations/Collections Supervisor will assist the Recovery Operations Manager in overseeing the daily functions of the collections team, including managing and meeting client and internal goals and expectations. This role involves training and developing staff and adhering to client and firm work standards and compliance policies. The ideal candidate will be detail-oriented, possess strong leadership skills, and have a thorough understanding of collections, preferably in the legal industry.

Essential Duties and Responsibilities:

Manage the Recovery Operations staff by providing supervision, mentoring, and training in areas such as call center scripting and talk-offs.
Review, audit, and coach the team’s daily tasks, including coding, writing, collection efforts, and phone calls.
Collaborate with other departments within the firm to maintain operating procedures and work instructions to successfully meet the goals of the Firm.
Maintain strong knowledge of firm and client requirements and expectations to apply to team and departmental efforts.
Assist with the completion of regular client audits and the implementation of any necessary changes.
Regularly monitor client portfolios and develop work-direction recommendations.
Suggest areas of improvement in various processes and procedures to improve collections results.
Produce and submit internal and client reports for distribution amongst employees, Creditor’s Rights’ staff, and clients.
Communicate in a thoughtful, respectful and productive manner with consumers on standard and escalated calls.
Assist the Recovery Operations Manager in the hiring and training process of new collections employees.
Comply with the application of FDCPA, local and state consumer protection laws, and client requirements.
Foster and maintain a positive work culture, environment, and morale amongst the collections staff.
Other duties and projects as assigned.

Knowledge, Skills, and Abilities:

Bachelor’s degree in business administration, or other related field from an accredited college or university.
Minimum of five years of experience in call center management for credit card or lending collections.
Legal collections experience preferred.
Bilingual in English and Spanish preferred.
Ability to work flexible hours or overtime when needed, as determined by the Collections/Recovery Operations Manager or Managing Partner.
Experience in process improvement with strong oral and written communication skills.
Working knowledge of debt collection laws and regulations, FDCPA, and state consumer protection laws.
Strong ability to perform standard front-line collections duties.
Ability to work professionally and courteously with debtors, team members, and clients.
Excellent coaching and mentoring skills in developing staff.
Ability to process large volume of work and multi-task in an efficient and precise manner.
Detail-oriented with strong decision-making skills.

The Recovery Operations/Collections Supervisor role is an onsite position.

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Refine Your Search

collections supervisor jobs in durham, nc

Collections Supervisor

Customer Service - Self Storage Manager

Collections System Field Crew Supervisor

Manager of Billing and Administration

Medical Billing Manager

Back Line Collections Manager

Manager, Commercial Credit Officer

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I want to receive the latest job alert for collections supervisor in durham, nc

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