Top 543 Customer service account representative Jobs in Durham, Nc

Patient Service Representative - Inpatient/Surgery Preservice Verification
Duke Health —Durham, NC
- Full-time
- Remote
- Surgery
- Medical office experience
- Basic math
5d
Customer Service Representative I (Remote Raleigh, NC)
First Citizens Bank —Raleigh, NC
- Full-time
- Remote
- Spanish
- High school diploma or GED
- Bachelor's degree
Tenant Service Representative
US AMR-Jones Lang LaSalle Americas, Inc. —Durham, NC
- $21.63 - $24.04 an hour
- Online Application
- Office
- High school diploma or GED
- US work authorization
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Representative - State Farm Agent Team Member
James Zewe - State Farm Agent —Durham, NC
- $45,000 - $64,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Service Agent
NC Farm Bureau —Durham, NC
- $37,000 a year
- Entry level
Quick Apply
Customer Service Representative, Tier 1
LCI —Durham, NC
- Monday to Friday
- Hybrid work
- Computer literacy
- Writing skills
- Windows
- Wellness program
- Paid holidays
Quick Apply
Manager - Customer Service Call Centre
AICPA-CIMA —Durham, NC
- $95,000 a year
- Email
- Hybrid work
- Mid-level
- 2 years
- Health insurance
- Paid time off
Patient Scheduling Representative
WakeMed Health & Hospitals —Raleigh, NC
- Full-time
- Remote
- High school diploma or GED
- Communication skills
- Entry level
Revenue Cycle Representative - Patient Accounting
UNC Health —Chapel Hill, NC
- $18.12 - $25.51 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
Customer Service Representative
ThompsonGas LLC —Durham, NC
- $19 - $21 an hour
- Weekends as needed
- Pass drug screening
- Mid-level
- Office
- Paid parental leave
- Disability insurance
Quick Apply
Customer Service Representative
Wesco —Raleigh, NC
- $20.61 - $25.76 an hour
- Urgently hiring
- Microsoft Word
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Cashier & Customer Service Specialist
Nash & Smashed - Raleigh —Raleigh, NC
- $9.50 - $10.00 an hour
- Weekends as needed
- Bilingual
- Grocery store experience
- In-person
Quick Apply
Account Representative
Kimball Midwest —Raleigh, NC
- Mid-level
- Business development
- Disability insurance
- Health insurance
Quick Apply
12d
Customer Service/Inside Sales ...
GARDNER MARSH GAS EQUIPME... —Raleigh, NC
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
Financial Services & Investment Representative – NC
National Life Group —Cary, NC
- $35,000 - $1,000,000 a year
- Contract
- Hybrid work
- Background check
- Sales
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
CAD Drafter Customer Service Sales Role
DSA Doors —Raleigh, NC
- Full-time
- AutoCAD
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Durham, NC
- Full-time
- Inventory management
- Merchandising
- Residential
2d
Cashier/Customer Service
Teriyaki Madness - Wake Forest —Wake Forest, NC
- $8 - $10 an hour
- 8 hour shift
- Bilingual
- Sales
- Customer service
- Employee discount
- Flexible schedule
Quick Apply
Sales Associate & Customer Service Personnel
SafeSplash + SwimLabs Morrisville (Triangle) —Holly Springs, NC
- Part-time
- CPR Certification
- Merchandising
- First Aid Certification
- Opportunities for advancement
- Flexible schedule
Quick Apply
Personal Lines Customer Service Representative
Chan Wright Insurance Agency —North Carolina
- $50,000 - $52,000 a year
- Full-time
- Remote
- Mid-level
- No degree
- Computer skills
- Paid holidays
- Paid time off
1d

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Patient Service Representative - Inpatient/Surgery Preservice Verification

Duke Health -
Durham, NC

Apply Now

Job Details

Full-time
5 days ago

Qualifications

Basic math
High school diploma or GED
Grammar Experience

Full Job Description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Patient Service Representattive who will embrace our mission of Advancing Health Together.

Work Hours: Monday - Friday 8:30 - 5:00pm

This is a remote position

Job Summary

Responsible for accurate and complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-admission, admission, pre-registration and registration functions. Ensure all insurance requirements are met prior to patients' arrival, and inform patients of their financial liability. Arranges payment options with the patients and screens patients for government funding sources. This position has high customer service with our payors and physicians by phone and requires excellent customer service skills. This position is very similar to the Financial Care Counselor. This position completes all preliminary work. The Financial Counselor completes the work when the patient arrives.

Work Performed

Analyze insurance coverage and benefits for service to ensure timely reimbursement. Obtain all PAC and/or authorizations as appropriate. Facilitate referral to Financial Services for payment sources for uninsured patients. Determine if patient's condition is the result of an accident, performing complete research to determine the appropriate source of liability/payment. Schedules and pre-register patients, correcting as necessary all patient demographic and financial data. Resolve insurance claim rejections/denials and remedy expediently. Call patients to remind them to bring balances due, co-pays, co insurance and deductible. Evaluate diagnoses to ensure compliance with the Local Medicare Review Policy. Perform those duties necessary to ensure all accounts are processed accurately and efficiently. Promote and maintain excellence in customer service. Explain billing to patients according to PRMO credit and collection policies, when discussing insurance with patients. Implement appropriate collection actions and assist financially responsible persons in arranging payment. Make referral to Financial Services Representative for counseling. Determine necessity of third party sponsorship and process patients per policy and procedure. Examine insurance policies and other third party sponsorship materials for sources of payment. Inform attending physician of patient financial hardship. Update the billing system to reflect the insurance status of the patient. Provides timely and effective customer service to internal customers. Assist with departmental coverage as requested. Obtain authorizations based on insurance plan contracts/guidelines, document in billing system per policy and procedure. Enter and update referrals as required. Communicate with insurance carriers regarding clinical information requested and to resolve issues relating to coverage and payment for specific patients and benefits.

Knowledge, Skills and Abilities

Excellent communication skills, oral and written. Ability to analyze data, perform multiple tasks and work independently. Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors. Must be able to understand and comply with policies and procedures.

Level Characteristics

N/A

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.

Experience

Two to five years experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and /or experience

Degrees, Licensures, Certifications

None required

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Apply Now

Refine Your Search

customer service account representative jobs in durham, nc

Patient Service Representative - Inpatient/Surgery Preservice Verification

Customer Service Representative I (Remote Raleigh, NC)

Tenant Service Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Agent

Customer Service Representative, Tier 1

Manager - Customer Service Call Centre

Patient Scheduling Representative

Revenue Cycle Representative - Patient Accounting

Customer Service Representative

Customer Service Representative

Cashier & Customer Service Specialist

Account Representative

Customer Service/Inside Sales ...

Financial Services & Investment Representative – NC

CAD Drafter Customer Service Sales Role

Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

Cashier/Customer Service

Sales Associate & Customer Service Personnel

Personal Lines Customer Service Representative

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