Location: Durham, North Carolina
We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too.
The Assistant Store Leader – Design & Trade drives business growth through strong leadership, exceptional client experiences, and elevated design services. In this role, you will oversee the design services and trade business, developing strategies and clienteling initiatives that drive sales, customer acquisition, and retention. You’ll hire, train, and develop a high-performing designer team through comprehensive onboarding, talent development, and performance coaching, fostering a culture of excellence and continuous improvement. By analyzing KPIs, you’ll identify opportunities to enhance sales and service performance while ensuring timely, SLA-driven design deliverables and an elevated, consistent brand experience for every client.
A day in the life as an Assistant Store Leader, Design & Trade...
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In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
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Align with the management team on store business goals as well as the company mission, goals and initiatives to all store associates.
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Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
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Analyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget to communicate to the area, region or national levels.
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Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
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Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
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Collaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
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Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
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Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
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Other duties as assigned.
What you'll bring to the table...
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Strong communication and interpersonal skills
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Excellent organizational and time management skills
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Strong proactive problem solving skills
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Strong delegation skills in support of execution and driving results
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Proven ability to build a culture focused on success and teamwork
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Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
We'd love to hear from you if you have…
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2+ years customer service or retail leadership experience
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Experience with Microsoft Office, Google applications, computer systems and tablet devices
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Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
Job ID R24800 Date posted 06/04/2026 Position Type Full Time
Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:
- Medical/Dental/Vision
- Life insurance and Disability
- Retirement and 401(k) match
- Paid time off, wellness time and volunteer time
- Merchandise discount and EAP resources
- Tuition Reimbursement
Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.crateandbarrel.com/benefits
Euromarket Designs, Inc., which does business as Crate & Barrel, Crate & Kids, CB2 and Hudson Grace, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Job Applicant Privacy: For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy & Communications Notice.
Questions? Please reach out to [email protected]
