Top 19 Technology support analyst Jobs in Durham, Nc

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
User Support Analyst (Temporary)
State of North Carolina - OSHR Temporary Solutions —Wake County, NC
- $25 an hour
- Full-time
- Computer Science
- High school
- Mid-level
- Retirement plan
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Software Technology Inc —Durham, NC
- Mid-level
- Office
- Continuous improvement
Quick Apply
IT Analyst
NV5 —Cary, NC
- Full-time
- Mid-level
- Office
- Trade school
- Health insurance
- Dental insurance
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
IT Analyst
Mayne Pharma —Raleigh, NC
- Computer Science
- Mid-level
- Microsoft Office
Customer Support Analyst - Student Information Systems
Wake County Public School System —Cary, NC
- Weekends as needed
- Office
- Windows
- High school diploma or GED
Product Support Analyst (Messaging)
Bandwidth —Raleigh, NC
- Computer science
- Computer Science
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
6d
Sr Associate Technical Support Analyst, Medicaid
SAS —Cary, NC
- Evening shift
- Computer Science
- HIPAA
- Mid-level
- Health savings account
- Paid holidays
Service Support Analyst
Intellibee —Raleigh, NC
- 3 years
- Analysis skills
- Organizational skills
- Health insurance
- 401(k)
6d
Dynamics 365 Finance + Operations (F+O) Support Analyst
L & M Companies Inc —Raleigh, NC
- Full-time
- Azure
- 5 years
- Mid-level
Quick Apply
Senior Service Support Analyst [Must have NCID Admin] - Raleigh, NC/On-Site
Software Technology Inc —Raleigh, NC
- Weekends as needed
- Computer literacy
- Writing skills
- Research
Quick Apply
Lab Computing Analyst
Zifo —Raleigh, NC
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Windows
- Master's degree
- Health insurance
- Dental insurance
Quick Apply

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User Support Technician I
State of North Carolina - Health & Human Services —Wake County, NC
Associate degree in computer science or an IT related field from an appropriately accredited institution; or. Ability to provide desktop computing hardware and…
$56,772 - $85,159 a year
10d
Desktop Support Technician - Entry Level
New Era Technology —Durham, NC
Bachelors or Associates in relevant field preferred. Using IT Service Management tools and systems to track and route cases (problem and request tickets)…
Quick Apply
14d

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Service Desk Support Analyst
INFO ORIGIN INC —Columbus, OH
Experience learning and supporting new technologies and tools. Ability to analyze issues systematically, identify root causes, test solutions, and implement…
$30 - $33 an hour
Quick Apply
18h
IT Service Support Analyst
The Ohio State University —Columbus, OH
Reporting to the Associate Director of Support Services, the IT Service Support Analyst is responsible for installation and configuration of desktop operating…
$26.78 - $34.95 an hour
16h

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technology support analyst jobs near durham, nc

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

INFO ORIGIN INC -
Raleigh, NC

Quick Apply

Job Details

Contract
$35 - $45 an hour

Qualifications

Incident management software
IT experience within healthcare
Customer support ticket management
Ticketing system technical support

Full Job Description

Position Title: Epic EHR Helpdesk Analyst
Location: Raleigh, NC (Fully remote, 1st shift (7AM–3:30PM EST)
Interview: Webcam Interview Only
Position Type: Contract

Overview:

Provides advanced Epic EHR support across 13 facilities. Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient‑care systems.
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

Provide support for Epic applications, workflows, access, printing, and integration issues.
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
Maintain documentation, knowledge base articles, and standard operating procedures.
Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
Support change management and scheduled downtime communications as needed.
Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
Escalate critical issues and downtime events according to established protocols.

Required Skills

Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
Proficient with ServiceNow or other enterprise ticketing systems.
In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).

Highly Desired:

Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).

Quick Apply

Refine Your Search

technology support analyst jobs in durham, nc

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

User Support Analyst (Temporary)

Application/Production Support Help Desk Analyst - Durham NC/On-Site

IT Analyst

Level 1 Analyst IT Help Desk

IT Analyst

Customer Support Analyst - Student Information Systems

Product Support Analyst (Messaging)

Sr Associate Technical Support Analyst, Medicaid

Service Support Analyst

Dynamics 365 Finance + Operations (F+O) Support Analyst

Senior Service Support Analyst [Must have NCID Admin] - Raleigh, NC/On-Site

Lab Computing Analyst

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