Top 56 chat support Jobs in durham nc

Member Services Insurance Specialist
State Employees Association of North Carolina —Raleigh, NC
- $45,150 - $47,000 a year
- 8 hour shift
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
14d
Patient Care Coordinator
Aesthetic Solutions —Chapel Hill, NC
- $45,000 - $52,000 a year
- Full-time
- Writing skills
- Medical office experience
- Bachelor's degree
- Profit sharing
- Health savings account
Quick Apply
Patient Support Specialist
Aesthetic Solutions —Chapel Hill, NC
- $45,000 - $52,000 a year
- Full-time
- Writing skills
- Medical office experience
- Bachelor's degree
- Profit sharing
- Health savings account
Quick Apply
Customer Service Agent_Seasonal
Orkin —Raleigh, NC
- $16.73 - $18.00 an hour
- Temporary
- Remote
- High school diploma or GED
- 1 year
- Communication skills
- Employee stock purchase plan
- Work from home
1d
Service Desk Analyst, Level 1
CREO —Durham, NC
- Full-time
- Bachelor's degree
- SharePoint
- 1 year
Quick Apply
14d
Remote Transportation Care Coordinator
ACC PREMIERE —Raleigh, NC
- $11.50 - $12.00 an hour
- 8 hour shift
- Remote
- 2 years
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
1d
Bilingual Spanish Answering Service Agent
Answering Service Care —Raleigh, NC
- $0 a year
- Email
- Remote
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
Technical Customer Support Representative
HirexHire —Raleigh, NC
- Full-time
- Remote
- Mid-level
- Organizational skills
- 2 years
Loan Sales Specialist
OneMain Financial —Wake Forest, NC
- Extended hours
- Spanish
- Office
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Work from Home Canadian French Bilingual Representative
ACC PREMIERE —Raleigh, NC
- $15 - $17 an hour
- Remote
- Mid-level
- High school diploma or GED
- 2 years
- Paid training
- Work from home
Quick Apply
12d
IT Client Support Specialist
North Carolina State University —Raleigh, NC
- $74,613 - $79,819 a year
- Overtime
- Google Workspace
- Research
- Mid-level
- Paid holidays
- Disability insurance
12d
Service Desk Support Specialist (TEMP Up to 90 Days)- Durham, NC
Banc of California —Durham, NC
- Temporary
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Internet Sales Coordinator
Lennar —Morrisville, NC
- Weekends as needed
- Construction site
- Office
- Ability to climb stairs
- Paid parental leave
- Health insurance
IT Support Specialist (Hybrid)
ACT Power Services —Raleigh, NC
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
7d
E-Commerce Customer Support & Account Specialist
PRM Filtration —Butner, NC
- $45,000 - $55,000 a year
- Full-time
- Mid-level
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
1d
Remote Bilingual Spanish Customer Service Representative
ACC PREMIERE —Raleigh, NC
- $12.50 - $13.00 an hour
- Remote
- Spanish
- English
- Mid-level
- Paid training
- Work from home
Quick Apply
12d
Design Consultant
Ethan Allen Global, Inc. —Cary, NC
- $70,000 - $200,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health savings account
- AD&D insurance
Quick Apply
Technical Customer Support Representative
PublicInput —Raleigh, NC
- Mid-level
- Criminal background check
- APIs
- Health savings account
- Dental insurance
Customer Service en Español
Joaquin Ejecutivo —Raleigh, NC
- $33.61 - $40.48 an hour
- Part-time
Quick Apply
8d
Sales and Service Technician I
Sydnic LLC —Morrisville, NC
- $60,000 - $100,000 a year
- Full-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Travel reimbursement
- Fuel card
Quick Apply

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Member Services Insurance Specialist

State Employees Association of North Carolina -
Raleigh, NC

Quick Apply

Job Details

Full-time
$45,150 - $47,000 a year
14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer records maintenance
Life Insurance License
Computer operation
Records maintenance
Constituent services
Computer literacy
Health insurance policy knowledge
Improving operational efficiency
Administrative experience
High school diploma or GED
Insurance regulation
Accounting
Clerical experience
Process improvement planning
Data accuracy checks
Business operations
Insurance sales
Grammar Experience
Health Insurance License

Full Job Description

Member Services Insurance Specialist

JOB SUMMARY

The Member Service Insurance Specialist performs a wide variety of skilled duties for the Insurance Division of the Member Services Department. Work requires tact and diplomacy in public contact, as well as ability to process necessary information in a timely manner.

RESPONSIBILITES

· Performs on-going evaluation of the process, procedures, and workload; makes and recommends changes to the Director of Member Services to achieve the most efficient and timely completion of work to ensure work is processed within timeframes required to meet deadlines.

· Serves as a point of contact for members, potential members, insurance companies, deceased member’s families and beneficiaries, the districts, and the Insurance Board of Trustees.

· Serves as secretary and staff liaison in conjunction with the Director of Member Services to the Insurance Board of Trustees and Board Chairperson.

· Receives applications and payments for insurance programs

· Processes and codes applications that automatically qualify for coverage.

· Enter or correct personal and related data as needed.

· Prepares and mails all insurance certificates monthly.

· Handles public inquiries on types of insurance programs and premiums, eligibility, payments, and a wide variety of technical insurance policy provisions related questions.

· Mails information as requested.

· Contacts insurance companies for interpretation to assist members.

· Sells insurance products to members, requiring insurance licensing.

· Processes death claims correspond with insured or beneficiaries and /or requests death certificate, court papers or autopsy reports depending on situation to obtain required information; forwards appropriate forms to insurance companies; forwards any over payments of premium to beneficiaries as needed.

· Handles correspondence with insured via phone, email, and online chat; obtains information for changes and/or responds to questions or problems.

· Handles public inquiries and concerns about membership or insurance records and resolves problems regarding these records.

· Acts as a liaison between members and insurance providers on escalated billing and claim related issues.

· Prepares individual billings as needed.

· Performs pay histories as needed regarding providing information for refunds.

· Prepares and reviews insurance delinquent list for members that are delinquent in their insurance plan.

· Data entry

· Deletes cancellations at member’s request or for non-payment.

· Processes credit card payments for delinquent dues and insurance payments.

· Scanning and indexing member data into a data management system daily.

· Provides

· Performs related duties as required and as assigned.

· Performs related duties as required involving the security and privacy related to membership and insurance records and data files.

· Perform special projects as requested by the Director of Member Services.

QUALIFICATIONS

· Graduation from a two-year business school and two years of clerical experience in processing records and handling funds or graduation from high school with four years of clerical experience in processing records and handling funds. An equivalent combination of education and experience will be considered.

· Life and Insurance Agent Certification by the North Carolina Department of Insurance required.

· Considerable knowledge of North Carolina’s life and health insurance laws and guidelines.

· Considerable knowledge of records systems, processing, and maintenance on an automated system.

· Ability to work independently

· Considerable knowledge of administrative practices and procedures.

· Ability to perform accounting related work, balance workload priorities and to meet required deadlines.

· Ability to evaluate operations processes and recommend changes for implementation that improve efficiency and effectiveness.

· Ability to communicate effectively and professionally in oral and written forms.

· Ability to use sound judgment in handling problem inquiries and resolving them in a timely manner.

· Ability to use computer and related office equipment.

· Ability to handle correspondence independently and adhere to good grammar and punctuation.

· Ability to process records accurately and with considerable speed to maintain the records on a current basis.

· Ability to establish and maintain effective working relationships with members, insurance companies, insurance companies, insured and beneficiaries, employees, superiors, court and state officials.

PHYSICAL REQUIREMENTS

· Must be able to physically perform the basic life operational functions of kneeling, reaching, pulling, pushing, lifting, repetitive keyboard activity, talking, hearing, and repetitive motions.

· Must be able to perform light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force frequently or constantly to lift and move objects.

· Must possess the visual acuity to work with data and figures, to perform accounting tasks, to operate a computer terminal, and to check work for accuracy and thoroughness.

Job Type: Full-time

Pay: $45,150.00 - $47,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift
Day shift

Education:

High school or equivalent (Preferred)

License/Certification:

Life Insurance License (Preferred)
Health Insurance License (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

chat support jobs in durham nc

Member Services Insurance Specialist

Patient Care Coordinator

Patient Support Specialist

Customer Service Agent_Seasonal

Service Desk Analyst, Level 1

Remote Transportation Care Coordinator

Bilingual Spanish Answering Service Agent

Technical Customer Support Representative

Loan Sales Specialist

Work from Home Canadian French Bilingual Representative

IT Client Support Specialist

Service Desk Support Specialist (TEMP Up to 90 Days)- Durham, NC

Internet Sales Coordinator

IT Support Specialist (Hybrid)

E-Commerce Customer Support & Account Specialist

Remote Bilingual Spanish Customer Service Representative

Design Consultant

Technical Customer Support Representative

Customer Service en Español

Sales and Service Technician I

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