Top 104 Helpdesk support Jobs in Durham Nc

Senior Help Desk Analyst (BHJOB1435_35744)
Astyra Corporation —Raleigh, NC
- $15 - $20 an hour
- Contract
- Hybrid work
- Background check
- Research
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Success Manager - Poultry
Targan Inc —Raleigh, NC
- Full-time
- Engineering
- Analysis skills
- Continuous improvement
Quick Apply
Senior IT Administrator
The HT Group —Durham, NC
- Urgently hiring
- Google Workspace
- 5 years
- Computer literacy
Quick Apply
IT Support Specialist (Entry Level - Tier 1)
The Timothy Initiative —Raleigh, NC
- $19.23 - $24.04 an hour
- Full-time
- Computer literacy
- Office
- Entry level
Quick Apply
IT Support Assistant
Chapel Hill - Carrboro City Schools —Chapel Hill, NC
- Full-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
Associate Technician, Service Desk
Martin Marietta Materials —Raleigh, NC
- On call
- Windows
- Children
- Entry level
- Paid holidays
- Disability insurance
10d
Sr. IT Support Specialist
HUMACYTE GLOBAL INC —Durham, NC
- Full-time
- Azure
- Microsoft Outlook
- 5 years
- Paid parental leave
- Paid holidays
Quick Apply
IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)
Ampere Computing —Durham, NC
- $37.98 - $57.21 an hour
- Temporary
- Computer Science
- Inventory management
- Mid-level
IT Analyst
Mayne Pharma —Raleigh, NC
- Computer Science
- Mid-level
- Microsoft Office
Client Service Specialist
Ameriprise Financial —Raleigh, NC
- Full-time
- Office
- US work authorization
- Experience equivalent to degree accepted
- Work from home
13d
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
IT PC Support Specialist I
Gregory Poole Equipment Company —Raleigh, NC
- Full-time
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
Help Desk Technician
Custom Computer Specialists —Raleigh, NC
- No experience needed
- Windows
- Warehouse
- Paid holidays
- Disability insurance
Quick Apply
Tier 3 IT Support Engineer
Atlantic Technology Services —Raleigh, NC
- $70,000 - $90,000 a year
- On call
- 5 years
- AWS
- Driver's License
Quick Apply
Associate Technician, Service Desk
Martin Marietta —Raleigh, NC
- Full-time
- Windows
- Entry level
10d
Business Applications Manager
Allegro Living, LLC —Raleigh, NC
- $100,000 - $110,000 a year
- Full-time
- Remote
- Microsoft Word
- Mid-level
- Education
- Opportunities for advancement
Quick Apply
IT Support Specialist
HDR —Raleigh, NC
- Full-time
- Computer science
- Computer Science
- Customer service
Service Desk or Helpdesk
HCL America Inc —Cary, NC
- Full-time
- Google Workspace
- Computer Science
- Bachelor of Science
Quick Apply
Service Desk Technician (Level I / Level II)
Dynamic Solutions Technology LLC —Butner, NC
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply

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Senior Help Desk Analyst (BHJOB1435_35744)

Astyra Corporation -
Raleigh, NC

Quick Apply

Job Details

Contract
$15 - $20 an hour
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Operational analysis
Teamwork
Technical support via phone
Phone communication
Research
Continuous improvement
Application Maintenance
Production troubleshooting
Client interaction via phone calls
Child welfare

Full Job Description

Senior Help Desk Analyst
*This is a hybrid position, requiring 2 days/week onsite.
*Local to the Raleigh, NC area only, please.

Description:

Our client is seeking a Senior Help Desk Analyst to help spearhead production support analysis and resolution of client-specific program issues.
Provides expert-level guidance to external customers, county leadership, and service providers using the system.
Requires advanced customer service, analytical, and leadership capabilities.
Extensive knowledge of North Carolina’s Child Welfare program and related operational processes is strongly preferred.
Focuses on high?impact application support, system reliability, and proactive issue prevention rather than hardware.
Requires advanced technical proficiency, deep troubleshooting expertise, and the ability to mentor and guide junior staff.

Operations & Maintenance (O&M) Support Responsibilities

Oversee and support resolution of complex county issues escalated beyond front-line Help Desk capabilities.
Perform advanced diagnostics to determine systemic or multi?layer root causes.
Lead resolution efforts for high-severity or cross-county problems.
Identify, classify, and escalate critical application or infrastructure issues to development and leadership teams.
Provide strategic recommendations for improving operational stability and reducing recurring issues.

Technical & Cross-Team Collaboration

Partner closely with business owners, architecture teams, developers, QA, and cross?agency stakeholders to analyze and resolve complex problems.
Reproduce, isolate, and document high?complexity defects, system behavior anomalies, and performance issues.
Recommend strategic product, workflow, or process improvements based on long-term trend analysis and emerging patterns.
Mentor junior team members and foster cross?team knowledge sharing.

Coordination & Communication

Act as a liaison between Business, Program Management, System Development, A&I Technical Architecture, county leadership, and other partners.
Support the coordination and implementation of system change requests.
Communicate impact assessments, risk evaluations, and proposed solutions to leadership and stakeholders.

Required Skills/Knowledge/Experience:

Experience and knowledge of browser-based applications, Required 7 Years
Experience researching, analyzing and interpreting automated system problems., Required 7 Years
Experience working in an Application Support-based (not hardware) help desk environment., Required 6 Years
Working knowledge of social services and Child Welfare program., Highly desired 5 Years
Working knowledge of the PATH NC application and functionality., Highly desired 1 Years
Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions. Required 7 Years

Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!

#ASTIT

Job Type: Contract

Pay: $15.00 - $20.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Application Question(s):

Are you a U.S. Citizen or Permanent Resident?

Experience:

browser-based applications: 7 years (Required)
Automated system troubleshooting: 7 years (Required)
Application/Production Support: 6 years (Required)
phone based Customer Service: 7 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in durham nc

Senior Help Desk Analyst (BHJOB1435_35744)

Customer Success Manager - Poultry

Senior IT Administrator

IT Support Specialist (Entry Level - Tier 1)

IT Support Assistant

Associate Technician, Service Desk

Sr. IT Support Specialist

IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)

IT Analyst

Client Service Specialist

Level 1 Analyst IT Help Desk

IT PC Support Specialist I

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Help Desk Technician

Tier 3 IT Support Engineer

Associate Technician, Service Desk

Business Applications Manager

IT Support Specialist

Service Desk or Helpdesk

Service Desk Technician (Level I / Level II)

I want to receive the latest job alert for helpdesk support in durham nc

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