Top 224 Outreach specialist Jobs in Durham Nc

Resident Experience Specialist | MAA Brier Falls
Mid-America Apartments, L.P. —Raleigh, NC
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
5d
Outreach Specialist
Urban Strategies, Inc. —Durham, NC
- $18.54 an hour
- Part-time
- Microsoft Outlook
- High school diploma or GED
- Driver's License
Quick Apply
8d
Community Outreach Specialist
Community Care Service —Durham, NC
- Entry level
Quick Apply
Tenant Relocation Specialist
Leumas Residential —Durham, NC
- $20 - $25 an hour
- Full-time
- Background check
- Management
- Writing skills
- Paid time off
Quick Apply
Transition Specialist
LIFE Skills Foundation —Durham, NC
- From $50,000 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Mileage reimbursement
- Health insurance
Quick Apply
2d
Talent Acquisition Coordinator & Onboarding Specialist
PowerSecure, Inc. —Durham, NC
- Hybrid work
- Background check
- Customer service
- Mid-level
- Referral program
Quick Apply
Student Success Coordinator
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $50,000 - $55,167 a year
- Weekends as needed
- Hybrid work
- Customer service
- Mid-level
- University
- Health insurance
- Retirement plan
15h
Temporary Communications Specialist
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $30 - $36 an hour
- Temporary
- Remote
- Microsoft Outlook
- Mid-level
- Bachelor's degree
2d
Medicaid/Insurance Enrollment Specialist
Lincoln Community Health Center, Inc. —Durham, NC
- Monday to Friday
- Writing skills
- Mid-level
- High school diploma or GED
Jobs Plus Job Developer
Durham Housing Authority —Durham, NC
- Full-time
- Mid-level
- Bachelor's degree
- Social Work
- On-the-job training
Environmental Specialist I
State of North Carolina - Department of Environmental Quality —Wake County, NC
- $47,703 - $50,517 a year
- Full-time
- Hybrid work
- Word processing
- Data analysis skills
- Research
- Loan forgiveness
1d
Landlord Relations & Inspections Specialist
HOM, INC. —Durham, NC
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Travel reimbursement
- Mileage reimbursement
Quick Apply
8d
Employment Specialist
Community Workforce Solutions —Raleigh, NC
- $20 - $22 an hour
- Full-time
- Background check
- Clean driving record
- Experience working with individuals with disabilities
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Employment Specialist/Job Placement Coordinator
Cape Fear Life Enhancement Services —Durham, NC
- $17 - $18 an hour
- Part-time
- Background check
- Experience working with individuals with disabilities
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
9d
Housing Outreach Care Specialist
Oak City Cares —Raleigh, NC
- $46,000 - $51,000 a year
- Weekends as needed
- Clean driving record
- Mid-level
- Driver's License
- Health savings account
- Health insurance
Quick Apply
2d
Talent Acquisition Specialist
Wolfspeed, Inc. —Durham, NC
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Parental leave
Quick Apply
SPARK EMPLOYMENT SPECIALIST
Apis Services Inc —Raleigh, NC
- $58,656 a year
- Full-time
- 18 years or older
- Clean driving record
- Pass drug screening
Quick Apply
14d
Client Services Specialist
Eyes Ears Nose and Paws —Hillsborough, NC
- From $21 an hour
- Weekends as needed
- In person
- Background check
- Experience working with individuals with disabilities
- Driver's License
- Health insurance
- Paid time off
Quick Apply
Junior Outreach Specialist
Serene Advancements —Raleigh, NC
- $41,600 - $62,400 a year
- Weekends as needed
- Bilingual
- Background check
- No experience needed
- Paid training
- Professional development assistance
Quick Apply
14d
Registration Specialist, Wake County, NC
Charter One —Wake Forest, NC
- Email
- Background check
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply

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Resident Experience Specialist | MAA Brier Falls

Mid-America Apartments, L.P. -
Raleigh, NC

Quick Apply

Job Details

Full-time
5 days ago

Qualifications

Administrative experience
Community relationship building

Full Job Description

Job Summary

The Resident Experience Specialist reports to the property manager and provides customer service to residents and administrative support to the property management office to promote resident satisfaction and retention. Primary duties include managing move-in and move-out experiences, conducting inspections, resident orientations, coordinating service requests, and facilitating transfers within MAA communities.

The successful candidate will embody and work to reinforce MAA’s Core Values throughout all aspects of MAA. Those values include:

Appreciating the uniqueness of each individual
Communicating openly and with integrity
Embracing opportunities
Doing the right thing at the right time for the right reasons

Duties and Responsibilities

Conducts pre-walk inspections of units prior to move-in. Performs move-in and move-out inspections using SightPlan.
Procures and prepares personalized move-in gifts for new residents. Facilitates move-in orientation to welcome and educate residents.
Documents and responds to resident questions and concerns via phone, online platforms, and tasks within the customer relationship management (CRM) system; reports and escalates any resident customer concerns to on-site property management.
Develops and maintains in-depth knowledge of all community aspects, amenities and features.
Handles roommate additions or releases during the lease term. Processes notices to vacate from residents and provides move-out packet as needed.
Monitors and follows up on service requests, including IT systems and gate access troubleshooting.
Coordinates with vendors for package delivery, service requests, pest control, and make-ready processes.
Encourages, assists, and supports prospects with self-guided tours (SGT) as needed. May conduct property tours for prospects without appointments (walk-ins) or assist with current residents potentially transferring between or within MAA communities only when a scheduled tour is not available.
Ensures set-up and presentation readiness of mini-models and show units for property tours.
Partners with on-site property management, on-site maintenance, and corporate asset management to ensure high standards in curb appeal, amenities, and make-ready quality through regular property walks.
Monitors lease authoring tool and other systems for compliance and operational consistency.
Processes all applications that are not handled by the centralized application processing team.
Leads resident engagement initiatives and manages the community calendar. Plans and implements on-site resident and community outreach activities.
Oversees the community’s online reputation, including Google reviews.
Develops and maintains in-depth knowledge of local markets and competitors.
Monitors, audits, and maintains artificial intelligence tool knowledge base to ensure accuracy and enable optimal performance of centralized support.
Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

1-3 years of customer service and/or administrative support experience required, or an equivalent combination of education and experience

Preferred Qualifications

Customer retention experience strongly preferred
Bachelor’s degree and/or leasing experience preferred
Bilingual skills preferred

Knowledge, Skills, and Abilities

Customer service skills and conflict resolution skills to overcome objections and resolve issues
Skill and ability to communicate verbally clearly and concisely and in writing
Knowledge of apartment management laws and regulations at the federal, state, and local levels
Critical thinking and problem-solving skills
Organization, task, and time management skills
Flexibility and adaptability to changes in priorities or business needs
Ability to work independently with minimal supervision and collaboratively as part of a team
Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
Ability to maintain confidentiality and maintain appropriate discretion

Physical and Environmental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 30 pounds.
This job operates in a professional office environment with occasional exposure to outside weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Refine Your Search

outreach specialist jobs in durham nc

Resident Experience Specialist | MAA Brier Falls

Outreach Specialist

Community Outreach Specialist

Tenant Relocation Specialist

Transition Specialist

Talent Acquisition Coordinator & Onboarding Specialist

Student Success Coordinator

Temporary Communications Specialist

Medicaid/Insurance Enrollment Specialist

Jobs Plus Job Developer

Environmental Specialist I

Landlord Relations & Inspections Specialist

Employment Specialist

Employment Specialist/Job Placement Coordinator

Housing Outreach Care Specialist

Talent Acquisition Specialist

SPARK EMPLOYMENT SPECIALIST

Client Services Specialist

Junior Outreach Specialist

Registration Specialist, Wake County, NC

I want to receive the latest job alert for outreach specialist in durham nc

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