Top 8 Hotel front desk supervisor Jobs in Eagle River Ak

Front Office Manager
Hyatt Place, Anchorage —Anchorage, AK
- Mid-level
- Hotel
- Budgeting
Front Office Manager
The Wildbirch Hotel —Anchorage, AK
- $65,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Organizational skills
- Leadership
- Dental insurance
- Paid time off
Quick Apply
Front Office Manager
Hilton Garden Inn Anchorage —Anchorage, AK
- Full-time
- Inventory management
- Ability to walk for extended periods
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager-Salaried Exempt
Millennium Hotels - Lakefront Anchorage —Anchorage, AK
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager
Millennium Hotels and Resorts —Anchorage, AK
- Microsoft Excel
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent - Aloft Anchorage
Aloft Anchorage —Anchorage, AK
- $18 an hour
- Writing skills
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
7d

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Guest Services Representative
Holiday Inn Express & Candlewood - Anchorage —Anchorage, AK
Handle cash and be able to accurately count cash and make accurate change for guests. Maintain a clean, organized, and welcoming front desk environment.
$17 - $19 an hour
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Hotel Front Office Supervisor-PM
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Assist in managing daily hotel operations, including front desk activities, guest services, and human resources functions.
From $17.67 an hour
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Hotel Front Desk Supervisor - Courtyard Columbus OSU
Courtyard Columbus OSU —Columbus, OH
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs…
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hotel front desk supervisor jobs near eagle river ak

Front Office Manager

Hyatt Place, Anchorage
Anchorage, AK

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Job Details

Qualifications

Customer communication
Staff supervision
Budget management
Team member evaluation
Hotel policy compliance
Property management tools
Managing teams in a customer support role
Coaching
Staff scheduling
Hotel quality control
Customer satisfaction tracking
Performance Reporting
Employee relationship building
Team scheduling
Performance feedback (performance evaluation method)
Managing hospitality teams
Hotel quality assurance
Mid-level
Frontline customer support management
Recruitment and selection
Staff policy implementation
Guest services software
Management reporting
Application Maintenance
Budgeting
Hotel staff training
Office management
Hotel and accommodations guest complaints handling
Employee engagement
Customer satisfaction improvement

Full Job Description

The Front Office Manager will oversee the daily tasks of the front desk. They will be responsible for training all front office associates (front desk, night audit, valet, etc.) on hotel policy and procedure, property management system, brand standards and job safety. They will observe interactions of the front office associates, analyze guest feedback and reviews and provide feedback to associates as necessary. They will ensure proper and accurate communication occurs to ensure the team is prepared and knowledgeable of groups or special needs of guests. They will ensure the team is actively engaged by promoting an environment of positivity and recognition.

RESPONSIBILITIES:?

Schedules and supervises workload during shifts of front office associates.
Trains new employees. Evaluates the job performance if each front office associates and provides coaching when necessary
Maintains positive working relationships and communicates with all departments.
Collaborates with housekeeping to ensure that accurate room status information is maintained and properly communicated.
Resolve guest concerns quickly, efficiently, and courteously.
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate individuals and departments.
Works within the allocated budget for the front office.
Conducts regularly scheduled meetings of front office team members
Prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed.
Ensure implementation and compliance of all company policies and brand standards.
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
Act as the Manager on Duty, provide guidance and support to all departments in the hotel when required.
Maybe required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering. Perform other duties as requested by management.
May be asked to assist in the selection process for new team members.
May complete weekly schedules and coordinate absence coverage for front office team members.

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hotel front desk supervisor jobs in eagle river ak

Front Office Manager

Front Office Manager

Front Office Manager

Front Office Manager-Salaried Exempt

Front Office Manager

Front Desk Agent - Aloft Anchorage

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