Top 7083 Strategic accounts support Jobs in East Hanover Nj

Manager, Service Assurance
KYOCERA Document Solutions America, Inc. —Fairfield, NJ
- $90,000 - $122,000 a year
- Full-time
- Mid-level
- 3 years
- Project management
- Paid holidays
- Disability insurance
11d
Procurement Associate
Wonder Group, INC —Parsippany-Troy Hills, NJ
- $75,000 - $82,000 a year
- Weekends as needed
- Hybrid work
- ERP systems
- Mid-level
- SQL
- Paid parental leave
- Disability insurance
Quick Apply
14d
Customer Relations Associate
Rymax Marketing Services —Pine Brook, NJ
- Spanish
- Office
- Organizational skills
- Disability insurance
- Health insurance
Customer Success Manager
Wallenius Wilhelmsen —Parsippany-Troy Hills, NJ
- $120,000 - $145,000 a year
- 5 years
- Engineering
- Office
- Disability insurance
- Health insurance
Payment Operations Specialist
Valley National Bank —Clifton, NJ
- $20.53 - $34.23 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Partner Support Specialist
Human Interest —New York, NY
- $70,000 - $80,000 a year
- Remote
- Mid-level
- 3 years
- Fair chance
- Health insurance
- Dental insurance
12d
Director, AV Support
Amazon.com —Newark, NJ
- $151,200 - $204,600 a year
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- AD&D insurance
- Health insurance
Sr. Subcontract Administrator
BAE Systems Inc. —Wayne, NJ
- $90,304 - $153,517 a year
- Full-time
- Hybrid work
- Oracle
- Microsoft Outlook
- Bachelor's degree
- Health savings account
- Paid holidays
Customer Excellence Analyst
Gellert Global Group —Madison, NJ
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- Analysis skills
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Branch Manager
Hughes-Peters —Parsippany-Troy Hills, NJ
- From $85,000 a year
- Full-time
- Marketing
- 5 years
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Elementary Learning Specialist
Hebrew Public —New York, NY
- $66,000 - $100,000 a year
- School experience
- Classroom
- Writing skills
- Paid parental leave
- AD&D insurance
Corporate Securities Attorney (5+ Years)
Meister Seelig & Fein PLLC —New York, NY
- $180,000 - $220,000 a year
- Full-time
- 5 years
- In-person
- Senior level
- Health savings account
- Health insurance
Quick Apply
Middle School Science Teacher (SY 26-27)
Explore Schools —New York, NY
- $62,710 - $93,636 a year
- Full-time
- Classroom
- Teaching Certification
- Mid-level
- 403(b) matching
- Paid holidays
Quick Apply
Educational Center Director
Mosholu Montefiore Community Center —Queens, NY
- $76,485 - $90,000 a year
- Full-time
- Background check
- Classroom
- 5 years
- 403(b) matching
- Health insurance
Quick Apply
Senior Manager, Customer Data Solutions
Next Level Performance —New Brunswick, NJ
- $110,000 - $140,000 a year
- Part-time
- Hybrid work
- Azure
- HIPAA
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Mathematics Teacher
Emblaze Academy Charter School —Bronx, NY
- $75,000 - $85,000 a year
- Full-time
- School experience
- Classroom
- High school
- Health insurance
- Dental insurance
Quick Apply
Wealth Management: Client Service Associate
Northwestern Mutual —New York, NY
- $80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- 5 years
- Disability insurance
- Health insurance
Quick Apply
8d
Corporate Controller - Multi Brand Restaurant Group
Doherty Enterprises —Allendale, NJ
- $170,000 - $210,000 a year
- Full-time
- CPA
- Basic math
- Office
- Paid holidays
- Health insurance
Director, Contract Services (Non-Profit) - Manhattan
AHRC NYC —Manhattan, NY
- $100,000 a year
- Full-time
- Microsoft Excel
- Research
- Office
- Paid training
- 403(b) matching
Quick Apply
12d
Sales Specialist – API Distribution Sales
Suan Farma, Inc. —Fair Lawn, NJ
- $59,000 - $60,000 a year
- Full-time
- Mid-level
- In-person
- 2 years
- Health insurance
- Dental insurance
Quick Apply

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Manager, Service Assurance

KYOCERA Document Solutions America, Inc. -
Fairfield, NJ

Apply Now

Job Details

Full-time
$90,000 - $122,000 a year
11 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Field service
Productivity software

Full Job Description

Overview:
When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities:
+ Lead day-to-day operational activities related to service calls and toner fulfilment for strategic account customers, ensuring all commitments to clients are met or exceeded.

+ Oversee the installation and ongoing maintenance of the meter collection software.

+ Develop, track, and manage Key Performance Indicators (KPIs) to lead and improve the performance of the team.

+ Ensure all customer interactions are accurately tracked and documented through the ServiceNow portal.

+ Support Sales team in development and implementation of software solutions.

+ Supervise team members and assist with technical related issues.

+ Train personnel on known issues and fixes on Kyocera products as well as the use each system with efficiency and accuracy.

+ Review system generated reports to determine products covered under contract that are not reported to our data collection agents.

+ Collaborate with IT to maximize system efficiency and resolve system issues.

+ Follow up with dealers, sale personnel and end users for technical escalations.

+ Monitor call in queue to ensure customer calls are being answered timely.

Qualifications:
+ 5 years’ experience within the office product industry field service

+ 3+ years’ experience in customer service, project management, account management, or related field

+ Experience with ServiceNow and/or eAutomate.

+ Proficiency in MS office and strong computer skills

+ Excellent time management skills

+ Must be detailed-oriented

+ Works well with others in team-oriented environment

+ Ability to interact with all levels of management

Preferred:
+ Bachelor’s degree in business administration or related field

The typical pay range for this role is $90,000 - $122,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.

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Refine Your Search

strategic accounts support jobs in east hanover nj

Manager, Service Assurance

Procurement Associate

Customer Relations Associate

Customer Success Manager

Payment Operations Specialist

Partner Support Specialist

Director, AV Support

Sr. Subcontract Administrator

Customer Excellence Analyst

Branch Manager

Elementary Learning Specialist

Corporate Securities Attorney (5+ Years)

Middle School Science Teacher (SY 26-27)

Educational Center Director

Senior Manager, Customer Data Solutions

Mathematics Teacher

Wealth Management: Client Service Associate

Corporate Controller - Multi Brand Restaurant Group

Director, Contract Services (Non-Profit) - Manhattan

Sales Specialist – API Distribution Sales

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